So I wanted to write a review after returning from Leblanc. I will note that I have not wrote any reviews but I use trip advisor for every trip, so I felt that it was time that I start contributing back. I will preface this with stating this isn’t our first time to Cancun. This was our fourth trip. We have mostly stayed in the Palace family. We went to Adventura Spa Palace, (different ownership now) , Beach Palace when it was AO. The Royal, now Hyatt Zilara, and finally Le Blanc. We are in our early 30’s.
Le Blanc is definitely a nice hotel. It is small but due to not many rooms, but you never really feel overcrowded. Upon entering you are greeted by numerous people. They take your bags, and you are welcomed with a towel and drink. You can order something from the bar and they will bring it or they provide coconut milk. You go to a desk and check in is very quick. Then you go to a separate desk where they will go over resort credits and try to get you to book a excursion and will attempt to entice you to do a presentation on time shares. All we had to do was say no and then it was never mentioned again. Then your butler will take you to your room and go over the ins and outs. I recommend having them unpack for you. Ours did a fantastic job. Even your underwear will be folded. A very nice touch.
The room. We had a junior suite with two balconies. One was a French balcony which faced the lagoon, and one was small balcony which faced the ocean. The later had two chairs and a small table. Both views are amazing. We were on the 7th floor. Unless you are going to splurge for a Governor’s suite all the other room sizes are very close. IMO not worth upgrading. If we were going to go back we would probably just pick a lagoon view to save money. When you are at the pools and at the main restaurants for lunch you always have a view of the ocean. Not that we didn’t appreciate the view, we just didn’t spend much time enjoying it from the room. The rooms even the upgraded junior suites are small. Similar maybe two what you would expect at a holiday in express, just nicer. The room was nice, clean, and smelled great due to the aroma therapy menu. Again this was something that we have had before at other resorts. Simply, it is just an oil warmer that plugs into the wall. There is also a pillow menu. Again not unusual at other resorts. The mini fridge is well stock and you can request whatever you like. The bottles of booze that come with the room are not able to be changed. However if you want something else you can just order numerous shots from room service. This is what we did and just had them on standby for drinks.
Room service was very fast and the menu also provided enough choices. You also can request anything that you want and they will bring it. We did have a instance where items were forgotten, but they went and got them quickly. So no issues with room service. They also thank you for calling at the end of the call which is nice when you feel awkward ordering too many items. But hey it is All Inclusive and you are on vacation, right?
Pools were beautiful and obviously cleaned often. They were a little warm but it was August so this is expected. The lounge chairs are the best we have had at a resort. They are pillow top and also have a neck pillow. They were not only aesthetically pleasing, but also very comfortable. Service was nice around the pools. They would offer towels, umbrellas and buckets of ice. Le Blanc in my opinion does edge out other resorts as far as pool service.
All the staff seemed very nice throughout resort. Everyone was willing to help. That being said I don’t feel like our service was any better here than at the Royal, now the Hyatt. I don’t know what I was expecting I see nothing but 5’s for Le Blanc so maybe my expectations where too high. Again nothing bad to mention about our service but it is what I would expect from any of the top resorts. I think that one advantage to their service is that they have a higher ratio of workers too guests. This does mean you will not wait as long due to this ratio. I do have to mention Lucindia. We had the pleasure of meeting her and constantly noticed her out around the pool. She would come around and apply suntan lotion, place cucumbers and cold towel on your face, get you water. She is a huge asset to Le Blanc. She genuinely seems to enjoy her job and seems sincere in her words and actions. We also had great success with Ivan at the lagoon pool. He was always quick to help us and would even leave his station to go and get us items for drinks we had requested and other bars.
As far as the drinks you do have top shelf available. Crown Royal, Grey Goose, Belvedere, Don Julio, Bombay Sapphire, Tanqueray, Johnny Walker, Grand Ma, Jack Daniels, Baileys, Bacardi, etc. Also they have a nice menu available at all the bars which helps with your selection. They will make whatever you want but the menus mostly contain, mojitos, margaritas, caipirinhas, martini’s, and a few cocktails.
Food was great. I really liked the options of food choices. The Lumeire was great. Good service. We ate here twice in our 4 nights. The International was good as well. Steaks were cooked appropriately. The Asian restaurant was under construction but we were able to eat off the menu at the terrace and it was again a nice experience. We didn’t get to eat at the Italian restaurant which I do regret. At the restaurants there are now upgraded menus, for wines and items like lobster and cowboy ribeye. It would be nice if these were included, but you can always use credits on these. I do feel like you should be allowed to have a item like Lobster at least once in your stay without having to using credits and paying a tax. With what you are paying to stay anyways. I feel like the Hyatt was on par with Le Blanc and I couldn’t pick a winner out of the two. Although I did enjoy the quality of the sashimi available at Le Blanc. One complaint that I would have of all my experiences in Cancun, including Le Blanc is the salad dressings. We have never found a dressing that resembles what we are use too in the states. Everything is sweeter. This holds true in many of the drinks too. Simple sugar is a component in most of the drinks so you have to ask for less sweet if that is what you like.
The spa was nice, a little expensive but this is due to the resort credits. Not going to cover that. I will just say that we received 750 credits and probably only used half of them. They are limited to some extent and you do have to pay the tax, however it is better to have some credit than none. The workout facilities were also nice and well appointed. Free weights as well as machines. Bikes and treadmills.
One major complaint with this resort was the entertainment. I’m not talking the type at some resorts that get people dancing and drinking by the pool. I am just talking after dinner entertainment. This is horrible. One night we went to see two singers putting on a show. OMG! It was an embarrassment to Le Blanc. Everyone we asked had to agree. They were very bad. It was like amateur hour during open mike karaoke. We actually went to bed early due to this. The Michael Jackson show was Ok. The fire show was the worst one we have seen yet. It appeared like maybe a newer group with only a few experienced people. When people comment on no entertainment they mean it. When the sun goes down you have dinner, maybe some drinks in the two bar areas and that is it. If you want fun you are going to have to make it. I would just expect that the number one hotel in Cancun would offer the number one entertainment options. We didn't get to see the comedian so I can't comment on that. However what we did see was underwhelming.
Another issue for a place like Le Blanc is allowing large groups to come and do whatever they want. Luckily we were leaving the day after a large group of mostly young adults arrived. It wasn't their fault but what would you expect from a group of mostly 30 year olds that are on a free trip with unlimited booze. Of course they are going to be loud and take up large areas of public space. Leblanc needs to have better control of this. When you have couples that are paying thousands of dollars difference to not stay at a Rui I would expect Le Blanc management to ensure that doesn't happen. This did make leaving much easier.
So to wrap up pros and cons
Nice rooms and amenities
Drinks top shelf
Food above average
Nice pool areas and lounge chairs
High staff member to guest ratio
Beach was beautiful
Releasing turtles was a great experience
Allowing large corporate groups.
Able to hear noise in hallway from room late at night. The noise echoes the way it is set up.
Coffee machine room was a disappointment. We were hoping for a nespresso machine (The Royal/Hyatt Z).
Service was good but not better than much cheaper neighboring hotel
Rooms are small
Balconies and ocean views are upgrades
Upgrades at meals for what you expect to be included.
In conclusion we would definitely stay here again. However we probably won’t. We were not disappointed but we were not blown away. I am still trying to figure out why everyone lists this as a 5 star every time. Not to take anything away from this resort because it is great, it is just an issue of are you getting the difference that you are paying for. My best point of argument is limited. I only have the Royal that is on par. We revisited Beach Palace for fun while on this trip and Wow it has gone downhill. We stayed before allowing kids. Originally I would have said Leblanc was better but not worth the difference, my opinion on that changed after revisiting. We couldn't leave their quick enough. I am amazed BP is still in the top 10. We are still wanting to try Live Aqua and Secrets the Vine. However we are probably still ranking the Royal now the Hyatt our favorite. If Leblanc and Zilara were both the same price it would be a coin flip. However when you take that into account we will give the Hyatt a 4.5 and Le Blanc a 4. On this trip we actually had originally booked to the Royal but it was bought by Hyatt so we changed to Le Blanc.
- Official Description (provided by the hotel):
- Introducing the luxurious adults only Le Blanc Spa Resort - the transformation of all-inclusive into all-incredible. Created for the discerning traveler by one of Mexico's most celebrated designers, Le Blanc Spa Resort elevates the vacation experience with an uncompromising determination to exceed your every expectation ... more less
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- Also Known As:
- Le Blanc Cancun
- Le Blanc Spa Resort Cancun
- Le Blanc Mexico
- La Blanc Cancun