We arrived at Le Blanc on April 15th for a three day stay after spending 7 days at Sun Palace. We were originally booked at another Palace resort however prior to our departure to Sun Palace we received a phone call asking us if we would switch to Le Blanc as the other resort was overbooked. Initially I had some reservation as we always stay at resorts with large balconies and typical Oceanfront or ocean view rooms. Having walked by the Le Blanc many times I knew that the balconies there, referred as French balconies, are not real balconies on which you can stand or sit. I was also told we would receive a lagoon view room as ocean view was not available. We decided to accept the lagoon view room as it would give us an opportunity to stay at the much talked about Le Blanc resort and after all during the previous 7 days we would be at the Sun with a large balcony and ocean view.
We arrived at approximately 12:30 pm were immediately led into a very elegant lobby and proceed with checking in at a desk. They do not have a counter like many resorts. You are seated at one of many desks which I believe are used for checking in or out. Our room was not ready as it was only 12:30 and we were advised our room should be ready by 3 pm and were assigned room 329. We went out to the main pool area and the excellent service immediately started by someone asking my wife if we needed towels and he promptly went and returned with four towels and completely arranged the towels on our padded lounger, with pillows, near the main pool and bar area. Other staff would walk by and repeatedly ask us if they could get us anything. Service seemed excellent, my wife overhead one of the guests saying to a waitress that she was going leave to have a pizza from the restaurant, on the 3rd floor, and the waitress offered to get the pizza and bring it to her.
At 3 pm we went into the lobby to check on our room. It was ready and we were given our door cards and asked if we needed any assistance to find the room. We went to the 3rd floor and opened our room door. We were impressed with the elegant looking room complete with a double Jacuzzi tub and double headed shower. One side of the shower also has 4 jets you can direct for additional water spray. (We have attached a picture of the room).
Within minutes of entering our room the bellman phoned and asked if he could bring up our luggage, which promptly arrived. Minutes later the butler knocked on our door and asked if there was anything he could do and whether we needed any explanation as to features in the room such as a very elaborate lighting system that even could light up the top of your night tables.
We were very impressed with the elegance and detail of our room including a mini bar with snacks (chocolate bars and peanuts etc).Convenient details such as the in room safe being at eye level rather than having to kneel down to access the safe, as is the case at other fine resorts. Our view was satisfactory as the trees outside our window basically were as tall as our bottom of our window and we certainly preferred the 3rd floor as opposed to a lower floor. The resort has done a very good job on its lagoon side grounds with a lake (or part of the Lagoon) next to the hotel nicely landscaped with some water fountains. This area is separated by the main Hotel zone road and across the road is the Lagoon. The view IMO is much more attractive then for example the Lagoon views at the Beach Palace. Perhaps the attached picture will provide you with a good look at the lagoon view.
Maid service was excellent and turndown service was also very good. You will have a card that you can insert in your door, one side requests maid service the other side of the card requests the maid to come back later.
We had dinner at the Orient restaurant, service was very good and the waiter recommended an excellent desert. We also tried the Italia restaurant which was also very good. The last night we had rib eye steak at the International restaurant, and again the waiter recommended an excellent desert. As with other Palace resorts no reservations are necessary at these restaurants. We did not have enough time to try the French restaurant (which does require a reservation). We were also very impressed with the 3rd floor Terrace where we would often have a snack such as pizza or a BLT sandwich. Rafael, the waiter was very attentive, pleasant and provided us excellent service.
Le Blanc appears to have a wide area property and beach access which allows for plenty of room for lounge chairs on the beach, the main pool, the third floor pool and even at the lagoon pool. Access to good and plush chairs located around the pools was never an issue. The staff would do pretty much anything to locate a lounge chair and move it for you if necessary. They would also ensure that we had an umbrella and a table and of course bring us towels. Bar service was also excellent in all areas of the resort. We did not use any of our resort credits. We found no reason to have to upgrade our wine.
One day I went in the lobby to change some bills in to smaller denominations, for tips. To my surprise most of the desks in the area appeared to be busy. A man in a butler uniform noticed me looking around with the peso notes in my hand and walked up to me and asked if I was looking for change and took my notes and had them changed as requested. I was impressed on how they anticipate what you are looking for and act immediately to assist you.
Three days is not enough time to completely enjoy and the comfort, elegance and service that the Le Blanc offers. We can certainly appreciate and confirm all the fine comments and reviews made about this excellent resort.
- Official Description (provided by the hotel):
- Introducing the luxurious adults only Le Blanc Spa Resort - the transformation of all-inclusive into all-incredible. Created for the discerning traveler by one of Mexico's most celebrated designers, Le Blanc Spa Resort elevates the vacation experience with an uncompromising determination to exceed your every expectation ... more less
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- Also Known As:
- Le Blanc Cancun
- Le Blanc Spa Resort Cancun
- Le Blanc Mexico
- La Blanc Cancun