We went with high expectations based on many stellar reviews, and the resort and the staff almost met them all. We have also been to Iberostar Grand Paraiso twice in the past, and found ourselves making comparisons between the two properties.
The service is almost always excellent. But, then again, nothing is perfect.
Check-in was smooth, which is always a good sign. I appreciated the intimacy of the private check-in desks. The cool towel, coconut milk, flower, and neck pillow had me feeling pampered in less than three minutes.
We had an ocean-front room #702. The view was beautiful. The French balconies were an epic disappointment...but I knew that going in. Some of the rooms here do have full balconies, but not many.
The butler service here was 110%. Unpacking, laundry service (extra charge), ironing (two items included in all inclusive price), filling the fridge with what you love and removing what you don't, if there's a liquor that you prefer they'll bring up a tray with as much as you'd like. Want a specific aromatherapy oil burning in your room one evening and they'll take care of it. They'll get the Jacuzzi tub ready for your return to the room. When you're leaving your room and heading toward the elevator - they're up to push the button and hold it for you.
As for the room itself, the bed was SO comfortable. And housekeeping was very good.
The down side was that we were able to hear a lot of noise outside the room. It was noisy. It did keep me from falling asleep and it did wake me up. I think I blame myself for not remembering to ask for a room as far away from the elevators as I could possibly get.
I made the most of the resort credits. A spa appointment and a "romantic" dinner on the beach for our last night, which was also our anniversary. Room charge was approximately $22.00 for the spa appointment and $50.00 for the dinner. I booked another spa appointment and they used the remainder of the credits for that.
The spa here is beautiful, and I have been to many.
Even if you are not paying for a spa service, hotel guests are free to go down at any time and use the facilities (hot tubs, sauna, steam room, etc.)
The romantic dinner on the beach was fantastic and I would absolutely recommend it. The food and the service were great.
The rest of the restaurants were hit/miss.
We ate at the International restaurant our first night and my husband ordered a steak that was not edible.
The Asian restaurant was great.
The Italian restaurant was not great.
We didn't have enough time to try the French and may not have opted to try it even if we had more time. The reservation required and semi-formal dress code is off-putting to me for vacation.
The breakfast/lunch hot spot was the buffet. The selections and the food were decent. I, personally, am not a big fan and got tired of it quickly. While my husband felt all of the raw meats and fish being out and available for you to choose to bring over to be cooked was a hit - I did not care for all of that laying out in the open and then standing and waiting for it to be cooked.
Service here was spotty. We had waiters that were on top of our every need, and there were days where we sat for 15 minutes without being asked what we wanted to drink. There were also two instances where there were no napkins on the table and it seemed impossible to find them or have someone bring them to us.
The 3rd floor terrace offered a la carte breakfast and lunch (mostly salad/Italian/pizza). Food was also served around the pool areas and on the beach. We never ordered food while at the pools or on the beach.
My favorite pool was the spa-level by the lagoon. It was so quiet and the pool water was perfection (warm). I tried the 3rd floor pool and it was really cold. We never got around to trying the main pool.
We did find that, unless you were constantly moving the umbrella around, it was next to impossible to find a shady area anywhere on the resort at certain times during the day.
The people working at the lobby bar were always incredible. We stopped by many times to order a cappuccino and, while we were perfectly fine to stand and wait for it, they insisted we go sit and relax and they would bring it to us outside or inside.
We also stopped to have drinks the evening of my birthday. We had the good fortune to meet Guillermo. We went to dinner and then up to the Stage Lounge for a show. When I wasn't feeling great about the drinks up there, I went back down to see Guillermo. He made me lots of drinks and shots, put them on a tray, and carried them back upstairs for me. A great bartender and a great guy. Thanks, Guillermo!
Overall, we very much enjoyed the resort and the service.
I can't say that we're going to immediately book a return trip.
But I would recommend the resort.
I hope this was helpful and feel free to message me with any specific questions.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for choosing Le Blanc Spa Resort as host of your previous holiday. It is a pleasure to know that you enjoyed our welcome amenities at your check in, the personalized service provided by your butler, your room accommodation and housekeeping service.
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Thank you so much for your kind words regarding our lobby staff, especially Guillermo, please be sure that he will receive your greetings and will be congratulated for the excellent service provided during your stay. I am so glad that you enjoyed our spa facilities, and experience a unique and memorable moment at your special Romantic Dinner at the beach.
Allow me to apologize for the inconveniences faced during your stay regarding the noise near your room, the inconsistent service provided and the poor quality of food encountered at our BlancItalian and BlancInternational restaurants. Please be sure that your comments will be highly taken in consideration to prevent future discontents. It will be a privilege for us to welcome you back and make your return even more comfortable.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.