Based off of previous high hotel reviews, my husband, another couple and I were excited to vacation at Le Blanc. Apparently ownership recently changed, and we were extremely disappointed and underwhelmed. Unfortunately, their hotel rates are that of a of a 5 star hotel however, the hotel itself is only a 4 star. There is no particular attention to detail and the hotel lacks personality, character charm and hospitality. It was a very bland experience.
This was a good, reputable hotel, but far from exceptional. One of the true testaments of a 5-star experience is how well the staff takes ownership and follows through. There was no personal engagement with guests from the staff. The staff had a job to do, and we were simply revolving guests. In my opinion the key to wowing someone in the hospitality industry is to not only anticipate the basic needs of guests, but also to anticipate their expectations and then exceed them. This was not achieved at Le Blanc.
Upon arrival, we were greeted with wet towels, coconut milk - the usual for such a hotel class. What we didn't expect was the obnoxious hard sell to 'visit their sister hotels' (don't ask if it's a time share, they seem to find that amusing.) They ask you to bring ID, spouse and credit card for the 'visit' obviously preparing you for the hard sell and removing any objections. Throughout the trip, if you are spotted, you will be approached and reminded to make reservations for the 'visit.' This was the last thing we expected to deal with on vacation.
This hotel stay will depend on your travel perspective...if you don't travel much, you may enjoy the facility especially for an all-inclusive. Pretty good food, good drinks, nice rooms/toiletries and spa...the basics.
If you travel often, and expect the best, this is not the place to stay. They seem to cover the basics but do not pay attention to details. They are missing luxury service and amenities. For instance, the lounge chairs around the pool/beach were terribly uncomfortable - no cushions, just plastic chairs. Umbrellas on the beach were the cheap and flimsy rather than the upscale type we saw at the resort next door.
Pool: Infinity pool by the beach was nice and offered breathtaking views of the ocean. The water (not salt) was nice and warm (warmer than the hot tub.) Pool area was a very quiet place to be, little to no entertainment all day. The music surrounding the pool area is a constant 'spa like' music. No lively music/entertainment, apparently the entertainment staff had been 'let go' prior to our vacation. Pool side service was terrible. Every morning, the poolside servers would gather around for a meeting by the swim up bar, all the while neglecting their guests. It was uncomfortable to see guests getting agitated. We would simply walk up to the pool bar to avoid having to wait for service and/or cold food. The few times we ordered food, it took about 40 minutes and it was cold.
Location: Beach front in the heart of Cancun. Therefore, it is not obviously a secluded property with golf/grounds etc. nor does it pretend to be. It is on the 'strip' surrounded by other hotels. It is close to downtown should you wish to get out for dinner, shopping or entertainment. Beach was a vision, absolutely gorgeous turquoise water and white sand. It was a bit rough for the season but breath taking.
Food: Service at restaurants was consistently very good. The food was also pretty good for an all-inclusive. Their breakfast/lunch buffet was surprisingly extensive, the team is willing to make anything requested. Asian restaurant was our favorite. French restaurant was small but pretty good. Italian restaurant was apparently hit by a salt bomb. Lobster was a $50.00 surcharge per person which is uncommon for an upscale all inclusive which typically includes lobster. Mixed drinks were decent/good - good wine was difficult to find.
Rooms: Clean an tastefully decorated. Butlers on each floor where kind, but not sure they served much of a purpose for us, keeping in mind we didn’t leave the resort and are very low maintenance. Our view was of the gorgeous beach and of a decrepit/deserted resort that had been hit by a hurricane years ago. No balconies other than the penthouse level. Bed/pillows very comfortable. Bathroom was odd only because the toilet did not offer much privacy, however, this seems to be a theme in the last few Mexican hotel stays. Toiletries were nice (Bulgari) as were slippers/robes as expected. Room service was slow on certain days - we did receive nightly turn down. Noise level was a slight issue, not much insolation, we could hear the people walking above us. Don't be alarmed by the 'cannon' sound- it's simply the doors slamming from the draft.
The people make a Country, that is why we love Mexico. The employees at this hotel however lacked that customary 'sparkle' we are used to seeing in Mexico... that warm, hospitable smile that I have come to adore didn't exist...as a business owner myself, I have to blame this on ownership.
Beds can either face the ocean or the opposite side... if you would like to wake up looking at the w...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 19, 2013
First of all thank you for taking the time to tell us about your experienced lived at Le Blanc. Comments from our guests are highly appreciated! Your feedback will certainly help us improve our quality service. Allow me to inform you that are most important goal, is to satisfy our guests needs, and exceed our guests expectations during every visit. Le Blanc Spa Resort is going through various refurbishments as well as a continuous improvement of the customer service provided. We truly hope to have the opportunity to show you, the various improvements we are doing, so your perception of our resort may change.
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Once again we would like to thank you for your patronage and for bringing your concerns tou my attention. We certainly do not wish to loose you as a valued guest. I am confident that a future visit to our resort, will better reflect our commitment to our guests satisfaction.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.