This rather late review follows a fantastic 2-week stay in Le Blanc Spa from 3 - 17 December 2012. We have been Palace Premier members for the past 12 years and have visited most of their Mexican resorts. This was our second visit to this resort, our first being a 1-week stay in 2011 which we enjoyed very much. We were greeted after an 11-hour flight by Joe with a big smile, a welcome wash cloth and by Salma with glasses of coconut milk. Check-in was easy and very friendly, but we were disappointed to be told we had been allocated a lagoon view room so asked for an upgrade to an ocean view if one became available. However, when we saw our lagoon view room, 732, we were pleased - a very large room with lots of wardrobe and drawer space to house the contents of our suitcases, needed for a 2-week stay. The views over the lagoon were beautiful; the sunsets were amazing1. In-room amenities include Bulgari shower gel, shampoo and lotions, as well as Chi straighteners and professional hairdryer. They even provide a dental kit, a shaving kit as well as the sewing kit.

We had a problem in that the washbasin was cracked; a huge thank-you to Roger in Public Relations who arranged for it to be replaced. His continued follow-up to ensure our stay was meeting our expectations was much appreciated as was his input into us getting an upgrade to a Junior Suite for our second week. Roger was the butler for our floor on our previous visit, he did a great job then, and an even better one in his Public Relations role. We were able to use some of our resort credits for the upgrade.

We had no problems spending the Resort Credits and I fail to understand why others have criticised this perk and we did not have a problem with having to pay the 11% tax (government imposed) - the credits are definitely worth it.

As this was our 6th visit to Mexico we did not wish to do any tours and were happy to stay in the resort and enjoy the facilities including the wonderful spa. The massages we had were excellent, hard to pick a favourite of the 3 I had, but I most enjoyed the Hindu foot and back massage, and would recommend it very much. The staff are so professional.

We enjoyed all the Restaurants, the International is great for breakfast and lunch, where you receive a warm welcome from Stephanie and Monserrat, and Manager, Marco, greets you like an old friend. We received outstanding service from all his team, but we must say a special thank you to Fernando H, Fernando K, and Jesus. Isabel is a one-off treasure - we so enjoyed her morning smiles and the delicious omelettes she made, together with the little extras, especially the Mickey Mouse pancakes on our last day. The variety of food available is incredible and they certainly more than cater for all the many nationalities who holiday there.

Javier looks after the Terrace Restaurant where they make delicious pizza, and he is super nice.

Food and service in both the Italian and Asian restaurants were faultless and we also enjoyed two visits to the French Restaurant where they have pre-set Taster Menus; classic, fish and vegetarian.

Laura is the hardest working person I know - her energy is boundless in ensuring your comfort by the pool, ably backed up by the lovely Lucinda. We so appreciated the iced cloths and cucumber which she brought round in the middle of the day and the fruit platters were also welcomed.

Hats off to Guillermo and his team in the Lobby Bar and to Iliana who ensured our glasses were never empty on the terrace overlooking the pool and ocean when we met up with our friends from the US and UK for after dinner drinks; we met them during our stay . They were great company and we enjoyed many laughs - you know who you are!

We left the resort only for a golf lesson at the Moon Palace. Glad we weren't staying there, it is so large now, and the staff not as friendly as in Le Blanc.

Two minor criticisms - the wi-fi is not so good in the suites, although I believe this is being rectified, and comfier poolside sunbeds would be bliss.

All in all, a fantastic holiday in a first-class hotel, with superb staff. They are all there to make you feel at home and you can see that in their attitude to guests - just perfect; We enjoyed the food, the service was amazing. Plan to return in December 2013 - we are waiting for confirmation of our booking. Look forward to seeing everyone again.