My husband and I just returned from a 3 night trip here to celebrate my birthday. This resort is still better than most resorts in Cancun or anywhere else. The service is great and if there weren't a few minor issues this time it would have been another 5 star trip to Le Blanc.
We arrived and check in was smooth. It was late in the afternoon and there wasn't any need for early check in or any reason why our room wouldn't be ready. Our room once we checked in was just as we booked...oceanfront honeymoon suite. (I read the previous review where they were given 2 stars purely because they didn't give the reviewer a free room upgrade, we def were completely happy given the room we booked and paid for) The only issue with the room was the sink was clogged which was fixed the next day when we told our floor butler.
We were familiar with the restaurants and the pool/bars, etc. since this was a repeat trip. I will say that the terrace restaurant was our favorite...wasn't busy at all, you can order off the menu at lunch, and they have excellent pizzas. The buffet was very good, but not as great as we recalled. We made reservations this trip for the first time at the French restaurant and we were glad we did...it was worth booking for dinner one of the nights. Our issue here was with the Asian and Italian restaurant that are opened for dinner only and require no reservations: We went to the Italian one first and it was a 50 minute wait, so we went to the Asian one since it was clearly 1/2 empty and we were told a 45 minute wait...when we asked why the hostess stated that the servers were backed up. This is one of the issues on our trip this visit...if you require no reservations then you need to have the staff to let people in for dinner.
We did the couples massage as we have in the past at their spa. The massage itself was great. We checked in 10 minutes early, and the girl that took me into the lockers gave me no tour, said I didn't have time to take a quick shower, didn't offer me water (or any beverage). I thought o.k., my husband is probably in the waiting area so and there's no time. But I get to the waiting area and sit and wait...and wait. My husband comes out and says the guy that took him into the guy's side of the spa gave him a tour/ told him he could take a quick shower so he did. I was annoyed...The service at the beginning was lousy, but the massage itself was very good.
The biggest issue we had, and the hotel was full so not sure what they could do, was the crazy loud guys that were part of a large group that were in the room next to us. We were woken up at crazy hours of the night the first 2 nights. We complained at the front, we already knew the hotel was sold out so there wasn't a room to move us to, but it still sucked. The reason we picked this hotel is that it is a couples report where people go to relax. These 2 frat type party guys were part of a wedding party and I guess wasn't the usual situation. We only truly got sleep the last night.
The service was excellent overall for sure. On my birthday Guillermo at the lobby bar made us fun shots and really made sure I had a good time. Rubi and Julio were also great, as were 98% of the staff. With the couple of issues we may or may not try Royal Cancun again on the next trip...or the #2 hotel on Tripadvisor that we haven't tried yet. This still wasn't a bad trip, but for the money it should be pretty much perfect.
- Official Description (provided by the hotel):
- Introducing the luxurious adults only Le Blanc Spa Resort - the transformation of all-inclusive into all-incredible. Created for the discerning traveler by one of Mexico's most celebrated designers, Le Blanc Spa Resort elevates the vacation experience with an uncompromising determination to exceed your every expectation ... more less
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- Also Known As:
- Le Blanc Cancun
- Le Blanc Spa Resort Cancun
- Le Blanc Mexico
- La Blanc Cancun