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“Exceptional VIP Service” 5 of 5 stars
Review of Le Blanc Spa Resort

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Le Blanc Spa Resort
5.0 of 5 Resort (All-Inclusive)   |   Blvd Kukulkan Km.10 - Zona Hotelera, Cancun 77500, Mexico   |  
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Special Offer
$1500 Resort Credit
Ranked #1 of 178 Hotels in Cancun
New York City, New York
Level Contributor
142 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
“Exceptional VIP Service”
5 of 5 stars Reviewed July 5, 2011

After reading the reviews, it's hard to avoid having high expectations, but they were exceeded. Living in Manhattan and traveling on business quite often to many highly ranked resorts, I was pleasantly surprised by the quality of the Le Blanc experience. Though not perfect, you could tell the staff was very well trained and motivated to make your stay as convenient as possible. Nothing was too cumbersome to ask for.

We went over July 4th weekend, so the resort was not as full as I imagine it is in Nov-Apr. The crowd was pretty international, though majority Americans as you might expect. The price points probably kept the clientele relatively well mannered and respectful - which is always a big issue for us. There were 3 different pools (one main infinity pool overlooking the beach, one large pool overlooking the lagoon and a smaller pool on the terrace). If you wanted privacy, the latter two were much more quiet, so that option was nice.

Our Stay
We booked the transport from the Cancun Airport via Palace Resorts ($24/person roundtrip). They booked us with Trafic Tours and we were piled into a van with people headed to another Palace Resort. Upon arrival, we were checked in quickly and given plastic bracelets (not my favorite but I suppose its necessary to keep non-guests from crowding the facilities).

Then we were sent to the concierge who explained their Resort Credit system. For our 3 night stay, they give you $500 resort credits to use on select items (spa treatments, golf, tours, dinner on the beach). We wanted to use them all on the spa, but they cap you at $100 credits for spa purchases, but given our schedule didn't fit the tour schedules, they let us use $150 for the spa. They also try to get you to book a 90 min "breakfast meeting" with a sales rep to join the Palace Members Club (apparently not a timeshare), but we declined. I was afraid they'd pressure us to take the meeting (which is a painful way to start a vacation), but they just asked once and let it go. Perfect.

We checked into our room. The butler happened to be helping someone else on the floor, so we just unpacked ourselves. Not a big deal. Our room was a Royale Honeymoon room that overlooked the Ocean. It's a MUCH better view than the Lagoon (which reminds me of the swampland off the NJ Turnpike). The double jacuzzi was nice but we only used it once. The shower was really great though and my wife thought the BVLGARI bath amenities were a nice touch. Personally, I liked the minibar with vodka (Absolut), whiskey (Jack) and rum (Bacardi) dispensers. They were actual 750 ml bottles - much better than getting those tiny little 50 ml bottles like on an airplane.

All over the resort, the bartenders are great. If they don't make the drinks strong enough, just ask and they'll hook you up. They even remember your drink when asking if you want another (which I always find to be a nice sign of a good bartender). One huge plus was that they carried non-alcoholic beer for my pregnant wife. She loves Micheladas so she was thrilled they could accommodate her. You want to tip well, but chances are, you didn't bring any cash to the pool/bar, so it would have been nice if they had some cashless tipping system available. Note: the bars do carry higher end premium alcohols (ie, Grey Goose and Belvedere) but they don't advertise it. Just ask.

The restaurants we ate at were the International (breakfasts), Terrace (lunch), Lumiere (french - dinner), Italian (dinner). The breakfast was buffet style like most resorts and had typical American breakfast items and also a few Mexican items as well. The omlette /waffle station could have used additional people working there but the servers would offer to take your order and bring it to your table if you asked them.

Because only the International and Terrace were open for lunch, we preferred to have lunch via Room Service, which had the benefit of offering the menu from the Italian restaurant (usually dinner only). Dinner restaurants were exceptional for a hotel restaurant. We didn't try the Asian restaurant (which mixed items from Thai, Chinese, Japanese, etc), but the tasting menu at the Lumiere was my wife's favorite. It's not traditional French so it's much more approachable for people who are not accustomed to French cuisine. The Italian restaurant was my favorite. As always you could tell the servers were very well trained. We tipped the servers $20 after every dinner.

The spa was good. The 50-min massages were great as they should be for $125. We tipped at the end but it wasn't expected. The real plus was the free use of the sauna, steamroom, relaxing pools. I thought it was a nice touch to offer all guests free use.

As you've read, the nightlife is pretty non-existent. But that makes sense to me since this is more of a romantic couples resort to spend time with one another. I know some people like to make friends when they're on vacation, but my wife and I are fine without that.

All in all, we would love to come back next time we're in Cancun, but since we have a baby on the way, we'll probably have to choose another Palace resort that allows children.

Final note: Before you come, get a lot of small bills for tipping. They don't really have the cash anywhere to break larger bills.

Room Tip: Pay up for the Royal Honeymoon because it guarantees you an ocean view
See more room tips
  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Austin, Texas
Level Contributor
87 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed July 5, 2011

Stayed in late June in a honeymoon room that had ocean view. Room 503.

Arranged for transportation from the airport through the hotel. $24 per person roundtrip transport to/from airport through Traffic Tours. Very convenient.

Greeted upon arrival at hotel with cold towels and coconut milk. Proceeded to check-in and then was explained the resort credit. Staying 4 nights, we received $750 in resort credit, of which we could spend a max of $250 at the spa. We tried to do the swimming with the dolphins tour, but it was booked for the whole week. Was told we could pay $130 cash per person and they would have spots for us. A bit frustrating.

Spent the resort credit as follows:

$250 at spa - Olympic Massage was good, Serenity Massage average at best
$120 - entry for 2 into Wet n Wild Water Park
$280 - Jungle Tour for 2 - jet skiiing and snorkeling

Had about $100 left over and did not use it.

Food:

Oriental - Ate here the first night. Very average.
Italian - Ate here the second night and was very impressed. Great steak, great appetizers. Very good.
French - 3rd night here. Excellent experience. Scallops, duck confit, salmon crepe, duck entree all wonderful. Chocolate sphere dessert was good. Ramon, our waiter, was outstanding. Could not have had a better experience.
French (again) - Went back to French for last night. Rabbit was great. Todo Chocolate and Banana Flambe excellent.

Lunch - Daily at the International - Good selection of raw meats that they cook for you on the spot.

Breakfast - Used room service. Great french toast.

Nightlife - Fairly non existent as other reviews describe. The main strip of bars and clubs is walking distance from hotel. We went to Carlos n Charlies one night and Margaritaville another night. Stayed in hotel 2 of the nights. One night at the 3rd floor bar where you could play pool. Another night in the room watching a movie. Surprised this hotel does not offer movie rentals for a fee on the TV. We found an HBO movie starting that was in English. With little nightlife at the hotel, seems like some people would enjoy a selection of movies.

Tipping - Spent over $150 in tipping over 4 days. Would suggest bringing a good amount of small bills to use for tipping, as getting change isnt always the easiest.

Cons - Tours being booked, and very, very thin walls in the room. We were woken up numerous times on the trip both at night with people returning to their rooms late and in the morning when the room service carts started going up and down the hallways. The walls are too thin and you can clearly hear what is happening outside of the room.

Overall wonderful service. Great food for an all inclusive.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas_mx, General Manager at Le Blanc Spa Resort, responded to this review, July 7, 2011
Thank you very much for your generous feedback. It's a pleasure to know that you found service we provide excellent and enjoyed food at various restaurants of the resort. Thank you for pointing out areas where we can improve, as we believe that listening to our guests, and continuously working on positive changes is what helps us to meet and exceed our guests expectations. I would like to mention that we do have a DVD menu available with our butlers, movies have no additional charge and can be played with DVD player in your room. I hope you will enjoy it should you decide to give us an honor to host your future vacation.
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Beloit, Wisconsin
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed July 5, 2011

This hotel is amazing from the moment you walk in. The smell, look, and service was wonderful. We were only there for a 4 day trip but it was so worth the quick trip! Service was beyond my expectations for suer. My husband wanted to book deep sea fishing and talked with our "butler" he said he would check into it for him. Later in the day as we were by the pool relaxing he found us and let us know that he was able to work with another couple to find a lower cost for us. Food was outstanding! Everything we ate here including the pool side food was very good. The beach was very nicely kept and the water was warmer than the pool. It was pretty cool out, but nice enough to swim a bit. the pool you got used to quickly. Loved the infinity pool and seeing the water out in the distance. Our room was very nice and the chocolates every night with turn down service made us feel so welcome. We had a side view with a glimps of the water and that was fine with us. We would order breakfast every night for delivery to our room the next morning and it was always right and on time! Called room service a couple of times for items and they always showed up withing 30 minutes. I wished there was a little bit more to do at night, but enjoyed a game of pool and a few drinks at the bar. Loved the free internet too! I just can't say enough good about this resort! Would love to go back again if we get the chance! Went to the spa on a rainy day as well and got my hair cut. She did a fabulous job and it was nice to be able to use the spa before my haircut. Nice touch!

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas_mx, General Manager at Le Blanc Spa Resort, responded to this review, July 7, 2011
Thank you for your review. It's my pleasure to know that you enjoyed the atmosphere of Le Blanc Spa resort, and that quality of service exceeded you expectations. I'm glad to learn from your review that despite the fact that this trip to Le Blanc was quick, you had a relaxing and memorable time, feeling welcome and appreciated. I hope for the opportunity to welcoming you back to our resort in the future.
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Broomfield, CO
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 5, 2011

We stayed for 7 nights beginning June 26 and felt that we could have stayed forever! When we arrived we were greeted with coconut milk and began the check in process. It was quick and efficient! After checking in we spoke with Francisco (spa reservations) to make our spa appointments and beach dinner reservations. This was also quick and painless! We were never approached with any time share information of any sort of "pitch" at all. I want to cover everything... so this might be lengthy!

Spa:
Simply perfect! I have never been to a spa as great as this even in places like Vail and Aspen. The hydro therapy (which is free) is perfect for relaxing! This includes: a steam room, sauna, foot bath, jacuzzi, cold pool, and warm pool. We chose the $475 therapeutic couples massage using our resort credit. The couples massage was fabulous! They always asked how the pressure was and made sure that we were comfortable. It was purely bliss!

Room:
We chose the Honeymoon suite for the ocean view and loved it. We were assigned a room on the 3rd floor and it was perfect! The entire room was clean and pristine. The jacuzzi was located a few steps down from the bed allowing for a nice transition. The view was great as well. We were able to see the pool and entire beach at all times! We were concerned with noise problems since others had commented on this before. We never heard foot steps in the hall or anything like that. The only time we heard any noise was when the maid was cleaning the room above us and drug the chair across the floor. It was nothing that was earth shattering or awoke us, and typically did not happen till 9am anyway.

Restaurants:
I can honestly say that I have been to many five star restaurants all over the country and paid quite a bit for the food. I can say that these restaurants were the best I have ever eaten at an all inclusive resort. Can you say that it was better than some of the best in the world... no, but it was quite close. We never had a meal that was inedible or made us sick. We went to every restaurant once, and even had the pizza on the 3rd floor once. The French, International, and Italian were our favorites. Oriental was very good, just not as good as the others in our opinion. We ordered items from sea bass to duck and more. The duck was exquisite and so was all the food! We felt the selection was great and the food was always prepared well! The lunch buffet was changed up every single day and and provided raw meats and fish for the cook to make to order. Room service for us was fast and good as well! Only complaint from my fiance is they did not know how to make creme brulee. He tried it three different times and each was more of a flan/creme brulee type.

Service:
This was beyond amazing! We have stayed at the One and Only in Cabo, which provided top notch service, and this was just as good! We were always greeted int he hall by staff, always asked if we needed anything, and always were replied to with "it's my pleasure." The waiters were always steps away and never let any glass become empty and always made sure to ask if everything was great multiple times! The butler was always within reach via phone or in the hall. He made us a bath every night and even laid out candles and roses on the night of our engagement in the room. Bar staff was amazing and made very good, and strong drinks, especially once you get to know them (especially Lorenzo)!! We have no complaints for anyone in that facility and can only say that they do treat you as if you are a king and queen!

Cleanliness:
Perfect! The room was always spotless! Our maid changed our sheets every day and always replenished the towels. The whole facility was well taken care of and in perfect condition.

Resort Credits:
We were given $1500 in resort credit and chose to use $475 of it towards the couples massage, $450 of it towards the beach dinner, and $182 towards the room upgrade. You are limited to $500 at the spa, as everyone else has said. We originally thought we were going to do a few tours and chose not to after talking with many couples at the pool. This is definitely just our opinion but we felt that from what we heard the trips were very long and very much on their time. For example, the Tulum trip was an hour and a half drive to a co-op (shopping village) in which they made you stay 45 minutes without the ability of getting back on the bus, then an hour long guided tour at Tulum, followed by 15 minutes at the beach, then a two and a half hour visit to a sister resort to eat and look around. Then, the drive back. For us we just felt that every single tour would take a whole day away from us and the evening for some (Tulum: 7:40AM to 6:30PM, Chichen Itza: 7:40AM-8:00PM, Xcaret: 7:30AM-11PM, Jungle Tour: 7AM-4pm). Again, this is all a personal opinion, and for us we chose to stay at the resort and do the tours on our own at a different time.

Pools:
The infinity pool was wonderful! Perfect temperature and obviously a great view! We did not feel that the pool lost sun during our trip and remained sunny till about 6pm. The lagoon pool was a bit warmer due to the direct sunlight but still nice!

Overall, we were very impressed. Yes, it is a little pricey for an all inclusive in Cancun, but in our opinion worth every bit! We are already planning our next trip there!
We did tip well and were shocked to see how many people did not. I understand that it is a pricey stay but these people go out of their way to make you happy and make a very small amount!

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 5, 2011

I don’t usually do All Inclusives, preferring the flexibility of independent travel. However, when I read some previous reviews bemoaning the lack of salsa lessons by the pool I thought that perhaps Le Blanc was worth a go. It exceeded all of my expectations. From the moment we arrived the service was outstanding. We also stayed at Banyan Tree during this trip and the service we received at Le Blanc was equally as good. There has been some conjecture about the food at Le Blanc but I found it to be very good. They’re not going to be awarded a Michelin star any time soon but it was fresh and extremely well presented. As others have commented there is no night life in the resort. The blancstage ‘bar’ looks like it is multi-purpose with furniture that can be wheeled away when it is being used for an event. As a result it is completely devoid of atmosphere. We knew not to expect a happening club but perhaps somewhere with some Cafe Del Mar style tunes instead of the Classic rock which predated the few guests in there? However, that is only a small criticism. Our room was well appointed and the bottle of champagne for our honeymoon was much appreciated. Our butler Alejandro was lovely and gave us a book on the area which was just perfect as we were to spend a week travelling the Yucatan. My husband also spoke highly of Angel in the steam room/sauna area who ensured that my husband made the most his time there. Our only regret was that we didn’t stay longer.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Andreas_mx, General Manager at Le Blanc Spa Resort, responded to this review, July 7, 2011
Thank you very much for your kind review and for giving us an opportunity to host your vacations, especially on such an occasion as your Honeymoon. It's very rewarding to know that our efforts in providing exceptional service and remarkable experience exceeded your expectations. I also appreciate all the constructive criticism and assure you it's taken to our consideration, as improvement is a constant process at Le Blanc in order to be closer to perfection. Thank you again and we all are looking forward to your return visit.
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Fort Lauderdale, Florida
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 4, 2011

From the moment you enter the lobby until you reach your room the zen environment envelopes you in calm. We had a standard guest room and it was very large with special attention to detail. The food was fantastic and the service was impeccable in every one of the restaurants. All pool areas were great and the beach was one of the most beautiful we have seen with crystal clear water. The spa is by far one of the best we have been to. We had a total of four services all which were excellent. The cleanliness and amenities offered there were wonderful. We would surely recommend this resort to anyone looking for a first class serene get away. We look forward to coming back again next year!

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas_mx, General Manager at Le Blanc Spa Resort, responded to this review, July 7, 2011
Thank you for your feedback and recommendations. I'm delighted to know that your vacation was successful and pleasant experience. It's great to learn that you enjoyed installations and services, there is nothing else we wish for our guests. Our team will continue making every effort in order that our guests have most memorable stay at Le Blanc. We all are looking forward to your future visits.
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New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 2, 2011

This resort is definitely one of a kind... We are Palace Resorts members and stayed in several Palace resorts before but I totally fell in love with Le Blanc! Where to begin...?

The property has a boutique feel. The decor is elegant, simplistic and understated. The music is soft and relaxing. and the unforgettable infinity pool!!!! The entertainment is extremely subdued. The food, especially in the French Restaurant, is superb. (Jose, thank you for making it unforgettable!) Overall, this is an extremely RELAXING resort. Lots of pampering, although our butlers changed several times within a week (I'd prefer if we had one/two butlers).

The view from the bed was to die for!!! The beach was stunning!!!! 2nd Floor dining area was my favorite spot to have breakfast. Both of us used spa services several times and we couldn't be happier with services and facilities.

On the less enjoyable site are the following: almost the same food for breakfast buffet - could use some variety;

I have to point out that my husband did not enjoy the Resort as much as I did. We are a young couple and he definitely did not appreciate cello or violin concerts or a soft music in the lobby and pool areas. I loved it!

So the bottom line: this is a very relaxing and absolutely gorgeous resort. If you are looking for some loud music by the pool, active / hyper entertainment team, this is not a place for you.

I cannot wait to come back!

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
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Andreas_mx, General Manager at Le Blanc Spa Resort, responded to this review, July 7, 2011
Thank you so much for your feedback and for precise description of main idea of Le Blanc. The atmosphere we try to create at our resort is aimed to provide relaxing, balancing experience for our guests. It's our great pleasure to know that you enjoyed your vacation, and we will do our best to make sure your husband won't be disappointed with his stay next time you visit Le Blanc. Thank you again and hope to see you back soon
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Additional Information about Le Blanc Spa Resort

Address: Blvd Kukulkan Km.10 - Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Cancun
#1 Luxury Hotel in Cancun
#1 On the Beach Hotel in Cancun
#2 Romantic Hotel in Cancun
#10 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Le Blanc Spa Resort 5*
Number of rooms: 16
Official Description (provided by the hotel):
Introducing the luxurious adults only Le Blanc Spa Resort - the transformation of all-inclusive into all-incredible. Created for the discerning traveler by one of Mexico's most celebrated designers, Le Blanc Spa Resort elevates the vacation experience with an uncompromising determination to exceed your every expectation ... more   less 
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Also Known As:
Le Blanc Cancun
Le Blanc Spa Resort Cancun
Le Blanc Mexico
La Blanc Cancun

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