After reading the reviews, it's hard to avoid having high expectations, but they were exceeded. Living in Manhattan and traveling on business quite often to many highly ranked resorts, I was pleasantly surprised by the quality of the Le Blanc experience. Though not perfect, you could tell the staff was very well trained and motivated to make your stay as convenient as possible. Nothing was too cumbersome to ask for.
We went over July 4th weekend, so the resort was not as full as I imagine it is in Nov-Apr. The crowd was pretty international, though majority Americans as you might expect. The price points probably kept the clientele relatively well mannered and respectful - which is always a big issue for us. There were 3 different pools (one main infinity pool overlooking the beach, one large pool overlooking the lagoon and a smaller pool on the terrace). If you wanted privacy, the latter two were much more quiet, so that option was nice.
We booked the transport from the Cancun Airport via Palace Resorts ($24/person roundtrip). They booked us with Trafic Tours and we were piled into a van with people headed to another Palace Resort. Upon arrival, we were checked in quickly and given plastic bracelets (not my favorite but I suppose its necessary to keep non-guests from crowding the facilities).
Then we were sent to the concierge who explained their Resort Credit system. For our 3 night stay, they give you $500 resort credits to use on select items (spa treatments, golf, tours, dinner on the beach). We wanted to use them all on the spa, but they cap you at $100 credits for spa purchases, but given our schedule didn't fit the tour schedules, they let us use $150 for the spa. They also try to get you to book a 90 min "breakfast meeting" with a sales rep to join the Palace Members Club (apparently not a timeshare), but we declined. I was afraid they'd pressure us to take the meeting (which is a painful way to start a vacation), but they just asked once and let it go. Perfect.
We checked into our room. The butler happened to be helping someone else on the floor, so we just unpacked ourselves. Not a big deal. Our room was a Royale Honeymoon room that overlooked the Ocean. It's a MUCH better view than the Lagoon (which reminds me of the swampland off the NJ Turnpike). The double jacuzzi was nice but we only used it once. The shower was really great though and my wife thought the BVLGARI bath amenities were a nice touch. Personally, I liked the minibar with vodka (Absolut), whiskey (Jack) and rum (Bacardi) dispensers. They were actual 750 ml bottles - much better than getting those tiny little 50 ml bottles like on an airplane.
All over the resort, the bartenders are great. If they don't make the drinks strong enough, just ask and they'll hook you up. They even remember your drink when asking if you want another (which I always find to be a nice sign of a good bartender). One huge plus was that they carried non-alcoholic beer for my pregnant wife. She loves Micheladas so she was thrilled they could accommodate her. You want to tip well, but chances are, you didn't bring any cash to the pool/bar, so it would have been nice if they had some cashless tipping system available. Note: the bars do carry higher end premium alcohols (ie, Grey Goose and Belvedere) but they don't advertise it. Just ask.
The restaurants we ate at were the International (breakfasts), Terrace (lunch), Lumiere (french - dinner), Italian (dinner). The breakfast was buffet style like most resorts and had typical American breakfast items and also a few Mexican items as well. The omlette /waffle station could have used additional people working there but the servers would offer to take your order and bring it to your table if you asked them.
Because only the International and Terrace were open for lunch, we preferred to have lunch via Room Service, which had the benefit of offering the menu from the Italian restaurant (usually dinner only). Dinner restaurants were exceptional for a hotel restaurant. We didn't try the Asian restaurant (which mixed items from Thai, Chinese, Japanese, etc), but the tasting menu at the Lumiere was my wife's favorite. It's not traditional French so it's much more approachable for people who are not accustomed to French cuisine. The Italian restaurant was my favorite. As always you could tell the servers were very well trained. We tipped the servers $20 after every dinner.
The spa was good. The 50-min massages were great as they should be for $125. We tipped at the end but it wasn't expected. The real plus was the free use of the sauna, steamroom, relaxing pools. I thought it was a nice touch to offer all guests free use.
As you've read, the nightlife is pretty non-existent. But that makes sense to me since this is more of a romantic couples resort to spend time with one another. I know some people like to make friends when they're on vacation, but my wife and I are fine without that.
All in all, we would love to come back next time we're in Cancun, but since we have a baby on the way, we'll probably have to choose another Palace resort that allows children.
Final note: Before you come, get a lot of small bills for tipping. They don't really have the cash anywhere to break larger bills.
- Official Description (provided by the hotel):
- Introducing the luxurious adults only Le Blanc Spa Resort - the transformation of all-inclusive into all-incredible. Created for the discerning traveler by one of Mexico's most celebrated designers, Le Blanc Spa Resort elevates the vacation experience with an uncompromising determination to exceed your every expectation ... more less
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- Also Known As:
- Le Blanc Cancun
- Le Blanc Spa Resort Cancun
- Le Blanc Mexico
- La Blanc Cancun