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“WE'LL DEFINITELY BE BACK” 5 of 5 stars
Review of Le Blanc Spa Resort

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Le Blanc Spa Resort
5.0 of 5 Resort (All-Inclusive)   |   Blvd Kukulkan Km.10 - Zona Hotelera, Cancun 77500, Mexico   |  
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Hotel amenities
Special Offer
$1500 Resort Credit
Ranked #1 of 174 Hotels in Cancun
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
“WE'LL DEFINITELY BE BACK”
5 of 5 stars Reviewed May 19, 2011

We stayed at Le Blanc for one week to celebrate a special anniversary, and wish we had stayed for two. We have been Palace Premier members for 10 years and have stayed in most of their resorts, but Le Blanc is in a league of its own. From the moment you arrive until the moment you leave you are looked after by a highly capable staff who are also friendly and professional. It’s hard to single out any of them, but top creds have to go to Katherine who greeted us on arrival and checked each day that everything was good with us, Fernando our lovely waiter, Maribell who provided excellent pool service, and Francisco at the Spa who was very knowledgeable about the therapies offered. I would also like to mention the lovely slightly older Senora who cooks the most marvellous omelettes for breakfast and serves them up with a wonderful smile. But our thanks must go to everyone at the resort who made our holiday so absolutely special.

We enjoyed the food, the spa treatments,especially the Kukulcan Massage for two, and the beach and pools were excellent. Can’t wait to return.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas_mx, General Manager at Le Blanc Spa Resort, responded to this review, May 24, 2011
Thank you so much for your review and especially for your kind words about our team, it warms our hearts and make all of us feel motivated and reworded as a team. I have already congratulated those you mentioned. Thank you for being a regular guest of Palace resorts and we are waiting for the honor to welcoming you back to Le Blanc.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Texas
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 19, 2011

Was a dream vacation for us. The only downside was that it had to end.
The attention and service was sooo perfect. Highly Recommend!!

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas_mx, General Manager at Le Blanc Spa Resort, responded to this review, May 24, 2011
Thank you so much for these kind words. I'm glad to know that our team helped to make this vacation magical for you. You are always-wanted guest at Le Blanc and we hope you will be returning soon.
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Beaconsfield, Bucks
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 19, 2011

Stayed at Le Blanc for 7 nights in May. in summary:

POSITIVES (THERE ARE TOO MANY TO MENTION, HERE ARE THE TOP ONES)
Ambience; very serine and minimal, very relaxing, loved the fact it was adults only.
Service; nothing’s a problem everything a pleasure!
Rooms; fabulous, great bath, facilities & amenities, we were on the lagoon side and absolutely no issue with noise, really comfie bed & well stocked minibar.
Gym; very well equipped and not too busy (although we used it early AM). Hubby did spinning class which he enjoyed too
Spa; unbelievably fabulous, used resort credit for 2 massages & a facial, all were excellent.
Pools; the Moon Pool at the front of the hotel is great at the end of the day when it’s getting a bit cooler but the sun is still around, great place to chill & have a beer. The Main pool is good in the morning as it gets the sun but can be a bit noisier. We spent most days on the beach
Beach; amazing beach, gets sun all day! Drink service on the beach is just as good as by the pool and Lucinda was lovely and looked after us nearly every day. The sea was a little choppy but didn’t stop us going in for a dip. Take time to have a walk down the beach it really is gorgeous.
Restaurant; Blanc International was excellent, we didn’t have a bad meal there and it became our restaurant of choice. Agree with previous comments about the all inclusive wine, that wasn’t nice at all! Recommend the steaks and the enchiladas.
Breakfast; excellent selections, Isabel on the omelette station was great, she also does the waffles too which are yum.
Bar; excellent service, great cocktails (mojitos, cosmos & margaritas)
Wifi; free wifi, good signal in the hotel & on the beach
Staff; their biggest asset, they are fantastic – don’t forget to tip them!!
Must also mention the tea & coffee station set up by the bar at breakfast & late PM, great idea & very handy

NEGATIVES (ONLY A FEW)
Italian restaurant; only ate here once, my meal was OK but my husbands was awful
Oriental restaurant; again only ate same reason as Italian

INCONSISTENCIES
Butler; not always at his desk, I don’t expect him to be there 24/7 but we probably saw him 5 times the whole week and some days we didn’t see one at all. We didn't utilise the butler service as we're pretty self sufficeint!
Turndown service; bit hit & miss I think we got this twice at most.

Over all the hotel is excellent, there were a few areas of inconsistency but nothing that spoilt our stay. We’ve been back a week now and I still can’t stop raving about the place. Without a doubt we would certainly come back & for a longer stay next time.

Room Tip: We thought lagoon side rooms we a bit bigger
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  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas_mx, General Manager at Le Blanc Spa Resort, responded to this review, May 24, 2011
Allow me to take this opportunity to express my gratitude for this detailed review, which is of great help as for the travelers as for us, Le Blanc team. Thank you for giving us a credit on so many aspects you are pointing as positive, and as well thank you for bringing to our attention areas and opportunities for improvement. I'm happy to know that your overall experience was pleasant and we can't wait to welcome you back.
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nl
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 18, 2011

Just returnrd from 2 weeks in Cancun... our first week was spent at ""le Blanc."" I went to celebrate my 50th birthday with my husband and friends...words cannot describe the feeling of relaxation that we felt from the moment we were picked up at the airport. right through to check out time....... our room had an awesome view of the beach and pool and the service was above and beyond anything we have EVER experienced. I could not single out one employee as going out of their way because EVERY one was dedicated to service ,from the butler ,to the cleaning staff, their motive was to make you happy....and that they did.!!!!!!. THE FOOD WAS AWESOME...

the mood in the whole resort was tranquil and peaceful......the spa was heavenly....... .even though most rooms have Romeo and Julliette balconys it really did not matter because the view was so amazing... the beach was wide and very clean and the whole feeling from inside and out was ""relax""... you could not help but relax here....If you are looking for a wild place to party this is not your spot... but if relaxing and being pampered are your thing stay here ... you will not regret it!!! I cannot wait to go back!!!

Room Tip: everyroom has a view of the beach....
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  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas_mx, General Manager at Le Blanc Spa Resort, responded to this review, May 24, 2011
Please allow me to take this opportunity and thank you for this feedback. Our main goal is making sure that during your stay you have nothing to be preoccupied for and nothing puts limits to your relaxation. And even when our guest is leaving us, we hope he or she is left with feeling of tranquility and memory of pleasant vacation at Le Blanc. I'm very glad to know that we managed to fulfill this intentions during your time with us . We are looking forward to an honor of hosting your vacation in the future occasions.
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Tampa, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 17, 2011

This place rocks. My husband and I just came back from our honeymoon at Le Blanc and it was amazing.

Let's start with the outdoor sections - The beach was absolutely beautiful, white powder sand and turquoise waters, with towel and drink service on the beach. The 3 pools were lovely, with 2 facing the beach and one on the sunset side of the hotel. The 2 swim-up bars were never over-crowded and the bartenders were great. Towel, drinks, and food service poolside was amazing (think ceviche and a coconut cocktail while lounging in the sun). The upstairs pool facing the beach was nice and quiet later in the afternoon for naps and reading, while those seeking company at the bigger pools seemed to always find a happy-hour crowd. But it was never a spring break style party scene at the beach or pool, which was nice for couples.

Indoors - The resort was extremely clean and smelled like aromatherapy. The rooms had superior housekeeping, with a very nice turn-down service each night, including little desserts. The jacuzzi bathtub was sized for two and a "comfort menu" provided for specialty pillows and room scents. Butlers on each floor tended to our needs!

Food - Excellent. My husband is a picky eater, so we did not try the French or Asian cuisines, but the Mexican, pizza, steaks, and seafood were all very fresh and well-prepared. I loved the creative dessert selections. Breakfast was a nice variety of Mexican and American-style fare. I have not been to another all-inclusive resort, but this food was hands-down better than that served on a cruise. We used credits to buy a candlelight dinner on the beach - filet mignon and lobster tail was served. It was an amazing evening.

Spa - Extremely clean and relaxing. The dry/wet saunas and jacuzzi baths/pools can be used by guests at any time, which I highly recommend, and up to $500 in resort credit can be used for spa services. I got a massage and a facial, and my husband got a wrap and a massage - all with our credits!

Bars - Aside from the swim-up bars and pool/beach-side drink service, there were also 2 indoor bars. One was a nice piano bar and the other held events like karaoke for the late-night crowd. We enjoyed the variety this provided. We also had a room fridge stocked with drinks and a liquor dispenser with 4 bottles, including Johnny Walker! A bottle of red wine as also provided in our room upon arrival and with our honeymoon package we got a bottle of champagne.

We did not do any excursions, so I cannot comment on that offering. The airport transport was reliable and safe. The recommended market in the downtown area was fun and easy to get to via a local bus route, and cheaper than the hotel gift shops.

We tipped a few bucks at dinner and the bar, and also a larger amount at the end of our stay to housekeeping and butler services. Also, bring lots of sunscreen, because it is very expensive at the resort. We felt that the $1500 credits were more than enough for what we wanted to do, but some people may choose to spend more then that on spa, wine, or other add-ons.

We loved our experience here, highly recommend it, and will be back.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas_mx, General Manager at Le Blanc Spa Resort, responded to this review, May 24, 2011
Thank you very much for such a generous and detailed review. All of us at Le Blanc are truly grateful for the honor you gave us to be a host of such a special time as your honeymoon and I'm very glad to know that you loved it here. There is no higher compliment for us then to know that you were pleased with our services during your stay and will return to Le Blanc. We all are looking forward to receiving you at our resort again.
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New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 3, 2011 via mobile

Great resort - causual, fun, AMAZING FOOD.... good times. Will go back ever year until I'm dead or broke. also go to the spa... everyday --- just ugh - amazing. perfect relaxing pampering vacation.

  • Stayed April 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas_mx, General Manager at Le Blanc Spa Resort, responded to this review, May 10, 2011
Thank you for your words of kindness and for making us all smile with gratitude. We will be thrilled to have an opportunity receiving you every year, making every effort to turn each day spent with us memorable.
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Glasgow, United Kingdom
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 2, 2011

Stayed at LeBlanc for 3 days, should have been 7 days but due to the hotel being booked out for a large group booking we had the first 4 days at the Sun Palace which was very good. They had upgraded us to a presdential suite with balcony jacuzi and seperate living area which was fab. Food was ok but nothing to write home about and staff were helpful. We then moved to Le Blanc for the final part of our week stay and the difference between the two hotels was really noticeable. Our room was beautiful, the attention to detail in the hotel, the staff were so amiable, nothing too much bother for them and not one member of staff would pass you without greeting you. The staff always look busy and when we were there they were busing touching up the paintwork after we believe they had children there which they dont usually. The place is emaculate. Food in the restaurants was top class. We liked the international grill the best. The steaks were fab and the wine and beer was all good. Pools and beach are devine and my husband and i have never felt so relaxed we really didnt want to leave and we will certainly be back very soon. I would ask you tip the staff they work so hard and wages are low in Mexico so they really help.I would like to give special mention to Hugo our butler who couldnt do enough for you and Alberto one of the bell boys who also took us to the airport for our return flight home.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas_mx, General Manager at Le Blanc Spa Resort, responded to this review, May 10, 2011
Thank you very much for taking time and sharing your experience with us. Please accept our sincere apologies for not being able to accommodate you at Le Blanc for the whole week, although I'm glad to know that you enjoyed your stay at both resorts of Palace Resorts chain. I am very pleased to learn from this review that you were pleased with our restaurants and especially that staff of Le Blanc resort made a difference providing excellent service. We are looking forward to having an honor of being your hosts again.
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Additional Information about Le Blanc Spa Resort

Address: Blvd Kukulkan Km.10 - Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Cancun
#1 On the Beach Hotel in Cancun
#1 Luxury Hotel in Cancun
#1 Business Hotel in Cancun
#1 Spa Hotel in Cancun
#2 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Le Blanc Spa Resort 5*
Number of rooms: 16
Official Description (provided by the hotel):
Introducing the luxurious adults only Le Blanc Spa Resort - the transformation of all-inclusive into all-incredible. Created for the discerning traveler by one of Mexico's most celebrated designers, Le Blanc Spa Resort elevates the vacation experience with an uncompromising determination to exceed your every expectation ... more   less 
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Also Known As:
Le Blanc Cancun
Le Blanc Spa Resort Cancun
Le Blanc Mexico
La Blanc Cancun

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