We stayed the week of March 16-23rd. The people were great! There are no waiters at the pool, which the bar is not that far away. We are just used to having a waiter out by the pool and would of liked that.We thought the food was good, not great but we weren't that dissapointed. Cesar and Johnny were great! They were always planning something or entertaining you. This hotel is alot smaller version of the Sunset Royal, but we liked that. We did go over to the royal and lay out on the carribean side one day. It's beautiful! We went on a timeshare speel to get Tulum, Xel-Ha or Chetinitza free. We were told that we had a choice of either and that it was a $100 retail. We chose Tulum & Xel-ha. When we got to the tour bus we were told that all we got was the entrance to the parks. These are all inclusive trips and we had to pay an extra $50 to use all the amenities. We feel that we were misled and couldn't do anything about it but pay or we would of had our snorkel, intertube, food, drink, towels, and lockers all at an individual charge. Which would have came to a lot more. We weren't the only ones on the bus that got this also. So beware! make sure if you are going on the sales trip that you get an all inclusive on the gifts. Do not buy timeshares! You can't ever get a room if you do at the Sunset. They are selling you access to their hotels only. We talked to several people and they say you can't get in for years. We reccomend riding the city buses. They go everywhere for about .65c. We never had any problems at all. There are also no beach vendors bothering you at all here and there were only a few at the Royal. They weren't pushy at all.
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- Also Known As:
- Sunset Lagoon Resort Hotel And Marina
- Sunset Lagoon Hotel Marina
- Sunset Lagoon Cancun
- Cancun Sunset Lagoon