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“Relaxing Times and Attentive Staff” 5 of 5 stars
Review of Sunset Marina Resort & Yacht Club

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Sunset Marina Resort & Yacht Club
4.0 of 5 Hotel   |   Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)   |  
Hotel amenities
Ranked #24 of 177 Hotels in Cancun
Pittsburgh, Pennsylvania
1 review
“Relaxing Times and Attentive Staff”
5 of 5 stars Reviewed March 13, 2014

Enjoyed a quiet week with friends. The staff was friendly and attended to all of our needs. Our room was well cared for by our maid Flora. She took extra time doing something to welcome us back to the room each day. Also I want to recognize Amadeo our bartender and our server Nayeli Hesera, who made sure our beverages were served in a timely, friendly fashion.

Access to the kayaks and sailboat was a fun activity we enjoyed. The dining room staff was very welcoming and made sure our meals were just as we wanted. Any disruption that occurred during the week was resolved.

Finally the front desk was very helpful, especially on the day of our arrival when we were delayed five and a half hours. They made sure we took the time to eat before the dinning area shut down for the evening. We had a great week.

Room Tip: My wife and I were in room 404A and our room was in excellent conditon, spacious, and quiet. The ai...
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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931 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
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English first
Rotterdam, Zuid-Holland, Netherlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 13, 2014

We came here as a group of 3 friends looking to go out every night for spring break and just relax during the day, and managed to do just that!!!
The resort caters especially for couples and families so we thought we were in for a very calm week, but the entertainment crew was super enthusiastic, getting us up early for some beach volleyball and keeping us up late so that we could see every club cancun has to offer.
Special thanks goes to elie, ivan, benni alex and vania of the entertainment crew and fidel and severino behind the bar. Our holiday would have been nothing without you guys!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wpg
1 review
4 of 5 stars Reviewed March 13, 2014

Thank you to the staff of Sunset Marina & Yacht Club.
Exceptionally clean resort, well looked after.
Special mention for extra service to Conchi Colonga in housekeeping she made each day special. Incredible towel art along with great service, thank you Conchi.
Dinning room staff were always pleasant and ready to be helpful. Special thanks to Jose Ramos, Mesera, and Zacharias. They went out of their way to get the requested strawberry ice cream. To the cooks, and food preps the food had great variety and great taste, thanks. The fruit art was something to admire and look forward to each day.

The best new option was the ability to phone home for free to check on family. This is so appreciated.

With some question asking,we learned about the options at the various sister hotels and that we could use. This information is not generally,shared we needed to ask many questions and go to these hotels to get the info. We have owned here for several years and were not informed of these options previously.
Thanks for a good holiday.

Room Tip: Third level has a nice view plus the fitness value of doing stairs. Caution: the marble flooring is...
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  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
1 review
5 of 5 stars Reviewed March 10, 2014

We had such a fantastic holiday at the Sunset Marina form Spring Break - great staff and service! We really enjoyed chilling, drinking, playing sports etc... definitely going back next year!! Special mention goes to Ellie, Ivan, Bene & Alex for the great entertainment and volleyball fun... Kill The Mouse!!

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review, March 20, 2014
We strive to provide a charming and unique experience to our valued guests and we are delighted that you were able to enjoy every aspect of your stay with us.

We thank you for your kind comments and look forward to your next visit, hopefully soon!
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Mercer, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed March 10, 2014

Three couples of us recently spent a wonderful, sun-drenched week at Sunset Marina on Cancun's lagoon. The resort is spotlessly clean; every time we looked around, someone was cleaning windows, washing down walkways, sweeping sidewalks, etc. The site is beautifully landscaped and has great views of the lagoon. A convenient water taxi is available to visit the property's sister resort, the Sunset Royal, Cancun, with access to bars, restaurants, a large pool and a big, beautiful stretch of Caribbean beach. Both sites have various kinds of outdoor spots for sunbathing or just sitting by the pool or reading in the shade. We enjoyed sailing and kayaking on the lagoon, besides taking an excursion arranged by the resort to the Mayan ruins at Tulum and a natural water park called Xel Ha. I would recommend both as possible side trips during a stay at Sunset Marina. The spa offered us a very nice relaxation massage one afternoon at additional cost, but everything else, except the excursion, was part of our all-inclusive package. The drinks were free-flowing, the food bountiful and great tasting. I especially enjoyed all the fresh tropical fruits, made to order omelets and breads and pastries at the breakfast buffet. The lobster dinner at La Vela was top-notch, as was a dinner at the Marina Grille where we were attended to expertly by Juvetino. Rudy, the man in charge of the buffet restaurant and his wait staff were superb. Always polite and very friendly. Our rooms were kept spic and span by our maid, Flora, who surprised us daily with her towel creations that decorated our room. We had swans, rhinos and a heart made for us as well as sweet treats and personal note one night. Sunset Marina was one of the best vacation experiences I've had and I give it high marks for hospitality and cleanliness. I would love to stay there again sometime!

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orchard Park, New York
1 review
4 of 5 stars Reviewed March 9, 2014

The kids club at the sunset lagoon was great for the kids and it is easy to have an overview of the kids when at the pool or restaurant. Service at the pool bar and restaurant were great, in particular Miguel Martinez gave service with a smile. Also, the daily fitness classes they offered was great to stay active. One suggestion for improvement is their shuttle service to the airport, need to schedule it a day in advance and even when I did, if you are not in the list at the airport they cannot take you and other form of transportation are costly (taxi) or lengthy (bus). Another suggestion would be to offer small fitness center (treadmill, bike and small weights).

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review, March 20, 2014
Thank you for choosing Sunset Marina as host of your recent visit to Cancun and for taking the time to share your experience.

Recognizing that a fun vacation includes a sufficient variety of activities, for both adults and children, Sunset Marina offers plenty of options and we are delighted you enjoyed them.

We hope to see you back on your next trip to Cancun.
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Emerald Isle, North Carolina, Usa
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 9, 2014

As I have stated previously, have been staying at Royal sunset for at least 15 years enjoying 2 weeks, filled with sun, super cuisine, friendly faces, meeting new friends and just an all around special experience.
While we stay evening hours and nightly at Royal Sunset we spend at least 6 out of 14 days over at Sunset Lagoon. The reasons are: free frequent trips from pier of Sunset to the Marina on a 10 min. motor ride through natural habitants, which take your breath away and so relaxing .The Marina offer us gratis, sailing, kayaking ,semi formal (shirts/shorts fine and bathing suit wraps) outside luncheons complete with an assortment of prime rib, sea food etc topped off with" hard to choose", desserts.
The suites which we tour yearly are of authentic décor, Mexican fashion, cheerful and inviting..and are well done. In fact it is a toss up which hotel/condo to choose, the Ocean or Lagoon.. I feel that if you have young children the lagoon might be the first choice as pool more children- oriented It has a fun slide..., sand volley ball area always in place and lagoon calm and great for the above mentioned activities. Great time to teach little ones how to sail or kayak...
We enjoy the second more casual..outdoor cabana/restaurant literally on the water, which serves hamburgers ,Rubens, .pizza baked in an old brick wooden pizza oven...a new feature.!..We love the calzones too and oh yes, fried mozzarella sticks...Yum!
Would never miss our tine at the Sunset Marina as this is half of our take away of the special memories.
Must add that nightly shows are part of the entertainment here as at the "Royal" .. lagoon offers swim up pool- bar, afternoon fun games such as bingo.with lots of interaction with adults and children.
Staff friendly and so into kids and activities.. even a daily choice in arts and crafts such as ceramic objects to paint solo or with friendly teaching assistants.
Remember you have privileges at the Royal sunset too for ocean/beach time or a 5 star dress-up dinner in the Atrium.(name has changed but we still call it this)...and...Sunset's outdoors dinners with shows which are so professionally done...."Enjoy"!..

Room Tip: The rooms/condo away from pool area more solitary and they are facing the Lagoon....Colorful, cheer...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Gerente at Sunset Marina Resort & Yacht Club, responded to this review, March 20, 2014
The continued return of a loyal guests is the highest honor that we can have and we thank you for bestowing this upon Sunset Marina and Sunset Royal. We appreciate very much your feedback and continued loyalty.

We love making great hotel experiences, and we hope to continue doing just that for you for many years to come and I look forward to exceeding your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Marina Resort & Yacht Club

Address: Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Free Breakfast Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Cancun
#23 Luxury Hotel in Cancun
#37 Family Hotel in Cancun
#48 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunset Marina Resort & Yacht Club 4*
Number of rooms: 177
Reservation Options:
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Also Known As:
Sunset Lagoon Resort Hotel And Marina
Sunset Lagoon Hotel Marina
Sunset Lagoon Cancun
Cancun Sunset Lagoon

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