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“Mediocre” 2 of 5 stars
Review of Sunset Marina Resort & Yacht Club

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Sunset Marina Resort & Yacht Club
4.0 of 5 Hotel   |   Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)   |  
Hotel amenities
Ranked #24 of 177 Hotels in Cancun
Red River, New Mexico
1 review
2 helpful votes 2 helpful votes
“Mediocre”
2 of 5 stars Reviewed December 18, 2012

The food was terrible. We ended up having to pay to eat elsewhere. The Italian restaurant inside the hotel charged extra per person, which defeats the purpose of the all inclusive deal purchased. The hotel is on the opposite side of the beach, which was misleading. We were also told we could eat and drink as part of our all inclusive deal at the sister property which was located on the beach, and found out once we were there that wasn't true. After the additional cost of food and drinks, we could have stayed at a much nicer hotel.

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, March 21, 2013
Thank you for your review.

We are sorry to read you were not happy with your experience. These issues should not have happened so please rest assured that this does not reflect the usual level of service we strive to provide and we will of course address your comments with the team who will take the necessary corrective actions.

We appreciate your feedback and hope we will have the opportunity to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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931 reviews from our community

Traveler rating
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318
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2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
  • English first
  • French first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Tacoma, Washington
1 review
5 of 5 stars Reviewed December 17, 2012

We had an All Inclusive Vacation, which I beleive is the Best way to Vacation in Mexico, Looking forward to returning next year 2013. The Sunset Lagoon Marina Resort that we stayed In was complete with around the clock room service, our conseiere Ms. Carla really took Excellent care in helping us on day one to plan out each day for funfilled activities, our maid service was off the chain, this Wonderful Lady was so creative in her work by making different kinds of exzotic birds out of the towels that were on display in our beautiful Marble room, the best place we have ever stayed in, like I said, we are going back, we rate them with 6 STAR Service.

Room Tip: the second floor 2 bedroom that actually sleeps six people is the room to get.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, March 21, 2013
Thank you for choosing Sunset Marina Resort for your vacation. We feel honored with your kind comments which we will certainly share with our team.

We are happy to read that we fulfilled your expectations and we will be delighted to welcome you back in the near future.
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Bakersfield, California
1 review
5 of 5 stars Reviewed December 14, 2012

Wonderful trip. Staff is very friendly and helpful. Christian was absolutely fabulous as well as Ivan and the gentlemen who helped with the evening shows. The shows were great and the service was wonderful as well. Great experience I will return to this resort.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, March 21, 2013
We deeply appreciate your kind comments. We are glad you found the hotel appropriate and our staff friendly and helpful.

We are very honored knowing you liked the place and enjoyed the evening shows and service.

We look forward to welcoming you back and dont forget to stay in touch via facebook for updated destination and resort information.
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Cincinnati, Ohio
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 12, 2012

Sunset lagoon is very relaxing with a very helpful and friendly staff. The resort is well maintained and very clean. The nice thing about this place is that you have access to Sunset Royal, Laguna Suites, and Ocean Spa also. It isn't on the main strip but they do have a shuttle that will take you to one of the other resorts so you can get closer to the action if that is what you are looking for. I said that it was only average because my parents traveled with us. The people at the resort made it seem mandatory for him to attend a timeshare presentation. After they sat through the presentation, my parents decided to buy one. The next day they decided they wanted to cancel and have been hit with fees and all kinds of issues. The resorts are extremely nice and peaceful, the food is ok but DO NOT GO TO THE PRESENTATION!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review, March 21, 2013
We would like to thank you for your kind comments on your recent stay with us.

As you mention, Sunset Marina offers access to its affiliated resorts’ beaches and amenities with complimentary shuttle and water taxi service throughout the day.

Other on-site travel services that are recreational are yacht tours and spa treatments which we are sure you will enjoy during your next visit.

We look forward to welcoming you back soon.
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Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 26, 2012

My husband and I recently spent a wonderful week at this lovely resort. The hotel accommodations were excellent, very clean, bright and well maintained.
The hotel staff were most courteous, as were the friendly and hardworking crews, from the marina....Jorge and Luis, and their super water service to the Royal Sunset!!!
Rudy and all the restaurant staff were exceptional...food was diverse and very delicious, and the service was impeccable.
I do think that the A La Carte restaurant, serving Italian and Mexican cuisine, should be open daily, and not just 3 times a week...as it is nice to have a choice between a buffet, and sit down dining. Overall, a great holiday, great people and great surroundings...looking forward to next time...Adios amigos... Sharon S.(Toronto, Canada)

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2012

sunset lagoon is a very calm and nice place to relax and enjoy your holiday, all the staff are nice and approachable in everything that you ask them, you will never get board when your in the resort, theres a lot of activities that you can do.

Room Tip: rooms in top floor are much better because of the view
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abbotsford, Canada
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 20, 2012

My wife and I made our third trip to Cancun in October. We had previously stayed at the Royal Sunset, in the Hotel Zone, which was very pleasant. This time we stayed at Sunset Lagoon. Our experience there was amazing. We took my wife’s almost 80-year-old mother with us, so were expecting some real challenges, but every single staff member, from the cleaning and housekeeping staff to the entertainment director to the front desk clerks went out of their way to make her feel welcome and at home. The Lagoon is not a large resort, and, perhaps for that reason it is more intimate. Our rooms were exactly what we had asked for... ground floor, facing the lagoon. We could not have asked for nicer accommodation.

Thanks to all the staff. To Alex, the entertainment director, for organizing events and getting everyone involved; Alexia and Alna on the front desk for being forever friendly and most helpful; and Rigo, Henri, and Sergio in the buffet and restaurant for always ensuring our mealtime needs were satisfied with a flair for personal service. Our resort Concierge helped us find our way around downtown Cancun by deciphering the confusing map, and offering suggestions. Housekeeping was very efficient; and the maintenance crew resolved an issue we had with our room’s TV within 15 minutes.

We treated ourselves to a massage and pedicure at the Spa, which was a first for all three of us. My mother-in-law was nervous about having a massage since she recently broke her back but her masseuse was both gentle and thorough with her.
All in all our stay was most pleasurable. We look forward to returning.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset Marina Resort & Yacht Club

Address: Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Free Breakfast Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Cancun
#23 Luxury Hotel in Cancun
#37 Family Hotel in Cancun
#48 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunset Marina Resort & Yacht Club 4*
Number of rooms: 177
Reservation Options:
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Also Known As:
Sunset Lagoon Resort Hotel And Marina
Sunset Lagoon Hotel Marina
Sunset Lagoon Cancun
Cancun Sunset Lagoon

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