My wife and I made our third trip to Cancun in October. We had previously stayed at the Royal Sunset, in the Hotel Zone, which was very pleasant. This time we stayed at Sunset Lagoon. Our experience there was amazing. We took my wife’s almost 80-year-old mother with us, so were expecting some real challenges, but every single staff member, from the cleaning and housekeeping staff to the entertainment director to the front desk clerks went out of their way to make her feel welcome and at home. The Lagoon is not a large resort, and, perhaps for that reason it is more intimate. Our rooms were exactly what we had asked for... ground floor, facing the lagoon. We could not have asked for nicer accommodation.
Thanks to all the staff. To Alex, the entertainment director, for organizing events and getting everyone involved; Alexia and Alna on the front desk for being forever friendly and most helpful; and Rigo, Henri, and Sergio in the buffet and restaurant for always ensuring our mealtime needs were satisfied with a flair for personal service. Our resort Concierge helped us find our way around downtown Cancun by deciphering the confusing map, and offering suggestions. Housekeeping was very efficient; and the maintenance crew resolved an issue we had with our room’s TV within 15 minutes.
We treated ourselves to a massage and pedicure at the Spa, which was a first for all three of us. My mother-in-law was nervous about having a massage since she recently broke her back but her masseuse was both gentle and thorough with her.
All in all our stay was most pleasurable. We look forward to returning.
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- Also Known As:
- Sunset Lagoon Resort Hotel And Marina
- Sunset Lagoon Hotel Marina
- Sunset Lagoon Cancun
- Cancun Sunset Lagoon