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“Amazing Relaxtion Experience” 5 of 5 stars
Review of Sunset Marina Resort & Yacht Club

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Sunset Marina Resort & Yacht Club
3.5 of 5 Hotel   |   Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)   |  
Hotel amenities
Ranked #33 of 176 Hotels in Cancun
Certificate of Excellence 2014
Los Angeles, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Amazing Relaxtion Experience”
5 of 5 stars Reviewed May 3, 2012

First of all, my boyfriend and I were first timers to Cancun. The staff at Sunset Lagoon were warm & inviting. Everyone had a smile on their face regardless of the time of day! The nightly entertainment was fun and always changing. David & Alexander (the entertainers during the days) are awesome! Always had great advise and were excellent hosts while taking us tourists out on the town! The rooms are more like villas, rather than the big hotel-type feel... but that is what we loved about the place. We had a great little spa jacuzzi outside our room so we could spend the evenings soaking and watching the sun set over the lagoon.

We have been recommending this place non-stop since we returned home. We are already planning our New Years trip back!

Room Tip: Try to get one with a Lagoon view.
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Sunset Marina Resort & Yacht Club, responded to this review, July 12, 2012
Thank you for your review. At Sunset Lagoon we strive to ensure all guests have a relaxed stay in a comfortable environment. We are happy to hear this was the case during your vacation and appreciate your comments about our hospitable staff.

We reiterate our gratitude for the time you took to write your review and we hope you do decide to join us during your future vacation. We also recommend that if travelling again this year, you join our Mayan celebrations with the event of the Mayan Renewal Year
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1,057 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
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English first
Waukesha
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 29, 2012

There is a difference between going to Sunset Lagoon during "off season" vs popular times, I am sure.

We've been a member since 2003, and have gone back Dec 2007, May 2009, April 2011, April 2012.

We've chosen to go during "off season" the last few times because we wanted to avoid the crowds. The place is very relaxing that way since we never have to fight crowds for the buffets or worry we won't have a good spot along the shore or by the pool, but you can tell the staff becomes a little lazy, which overall leaves something to be desired.

I've always like the food choices they offer. I never really feel I am missing out on anything and they certainly have always tried to offer unique themed entrees to choose from. They have an entire building that used to be dedicated to the a la carte menu that, for some reason, they decided not to use. What was great before was that ordering a la carte food was quick and your food was ready while you wait. Now you have to order from the pool side bar, which takes food an average of 45 min!! Not sure why they even have that separate building.

Also, what really sucks is the hotel-to-hotel shuttle service. We like to catch shows at the Royal Sunset because of their nicer theater. We consistently had to fight for a spot on the shuttle because they chose a bus that doesn't accommodate the amount of people going back to the 3 hotels. Recommendation: after 6:00PM, either select a BIGGER shuttle bus, OR run every 30 minutes, rather than every hour.

The rooms this year REALLY left something to be desired! At night, the lights kept flickering and one night, the entire electricity went off and on for about an hour! Never in all our stays has the in-room hot tub worked correctly. The rooms SORELY need an update in both interior decoration and technology. We brought friends who I don't believe received the best this resort has to offer.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Sunset Marina Resort & Yacht Club, responded to this review, July 12, 2012
Thank you for your review. It is an honor for us to have you as a member for so long.

Feedback is very important for us since it enables us to make positive changes where needed; your comments have been shared with the Management team and are being taken into consideration.

We look forward to welcoming you back during your next vacation so you can see the improvements to our service.
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Exton, PA
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 29, 2012

The Sunset Lagoon provided the ultimate vacation experience. David, Ivan, Alexander, and the entire staff made us feel at home and like we were the only guests at the resort. We wanted for nothing. The food was excellent, and varied each day with new selections. Rudy greeted us at the restaurant and saw to our every need. We could not have chosen a better vacation spot.

Room Tip: We shared a first floor, two bedroom suite near the pool (but on the stret side) with friends. Conv...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Sunset Marina Resort & Yacht Club, responded to this review, July 12, 2012
Thank you for your review and for your compliments, which were forwarded to our staff; we thank you on their behalf. All staff members mentioned on this forum receive a special recognition during our monthly celebration to quality service.
We hope to have you back at Sunset Lagoon and encourage you to try our Yacht Club services and enjoy firsthand the calming waters of the Caribbean.
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Hamilton, Ontario, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 29, 2012

This was our first trip to Cancun and it was great. The staff at the hotel were so courteous, polite and willing to help in any way possible. Our a/c was acting up and in less than 10 minutes from our call someone was there to look at it. Eunice in the buffet area was so helpful and friendly, David in activities. Engadi at the outside bar came to take drink orders continuously during the long hot day and was always so pleasant and smiling. We will return to again and next time take more of our family with us,.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Sunset Marina Resort & Yacht Club, responded to this review, July 12, 2012
Thank you for your review and for choosing Sunset Lagoon for your first trip to Cancun.

We are delighted that the service from our staff fulfilled your expectations and that you enjoyed your holiday.

We hope that you will come back with your family to have another memorable vacation.
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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 24, 2012 via mobile

The staff here really takes care of you. Alexander, Ivan, and David are the people who really took care of me. When we had a problem with our room we were taken care of immediately. That was by far the best part of it. Everything was clean and when we needed something, a quick call to the front desk got me what i needed. The Food was very good and lots of variety.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Sunset Marina Resort & Yacht Club, responded to this review, July 5, 2012
Thank you for your review.
It is always great to hear how much our guests enjoyed their vacation. We are also happy to know how friendly and helpful you found our staff, which they will be delighted to hear about.

We hope to have you again as a guest on your next visit to Cancun so you can treat yourself to a spa vacation and benefit from modern spa technology and Mayan wisdom at our Ya´ax Ché Spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
orlando
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 11, 2012

Our stay at Sunset Lagoon was great. The staff was friendly and made you feel very welcome. I never walked by a staff member that didn't say "hi" or acknowledge you in a friendly manner. We traveled with 3 kids ages 2, 6, and 8. They had a blast. Ivette, the person in charge of the kid watch was very active and did a lot of activities with the kids and was very hands on and helpful. Our kids had a blast.

We were also very impressed with the cleanliness. The maid service was awesome. They did a very good job at keeping everything tidy and clean. My son actully lost a $5 bill and we could not find it anywhere. When we came back from a long day at the pool, the $5 bill was sitting on the dresser. The maid had found it and put it in a very visible place.

You could always find someone cleaning up or painting something. They kept the place looking spotless during our stay. There was a technician always checking clorine levels (which is huge for us).

Finally, the Host staff was hilarious and seemed to be there all day interacting with the guests. Alex and David really made our stay a comfortable and enjoyable one. They really try to get to know you and are hilarious. They played this game with me and my son (not sure the name) where you pull blocks out and try not to knock over the pile. It was very fun although I wan't very good at it.

I really can't find anything to say about this property that was bad. The room was awesome. Our balcony was huge (15x20). There were 3 full bathes in our 2 bedroom accomodations. They stocked your fridge every day. The food was great. What can I say. I will be back.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Sunset Marina Resort & Yacht Club, responded to this review, July 5, 2012
Thank you for taking the time to write your review. We appreciate all of your comments and are very happy to learn how much you and your kids enjoyed your vacation; it is very important to know that the children´s program is serving its purpose of making children’s holidays memorable. We strive daily to exceed our guest’s expectations and are very happy to hear we did so; we will be passing your comments along to our staff.
Sunset Lagoon distinguishes itself by providing the services of a larger resort with the familiarity of a smaller hotel.

We hope to see you back soon.
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Randolph
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 10, 2012

This was our first visit to Cancun and the Lagoon. We had a "great time" and enjoyed all aspects of our visit. The hotel staff we met were most accomodating, especially Fabian who was especially so. We will look for him upon our return trip. We found both the food and beverage service to our liking. Based on my travel experience, there will always be something you wished were better, overall, the Lagoon and its staff earned the 4 star rating. Bottom-line, we bought a timeshare and look forward to our use of it.
J&D

Room Tip: Rooms facing the bay are preferred for obvious reasons. Those facing the road are noisy.
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  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Sunset Marina Resort & Yacht Club, responded to this review, July 5, 2012
Thank you your review and for choosing Sunset Lagoon during your first visit to Cancun, It´s good to know that you enjoyed your vacation with us. We will be sure to pass all of your comments along to our staff, every staff member mentioned in this forum receives a special recognition during our monthly celebration of Quality Service.
We hope to see you back soon so that you can treat yourself to a spa vacation and benefit from modern spa technology and Mayan wisdom at our Ya´ax Ché Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Marina Resort & Yacht Club

Address: Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Free Breakfast Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#24 Spa Hotel in Cancun
#36 Family Hotel in Cancun
#47 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sunset Marina Resort & Yacht Club 3.5*
Number of rooms: 177
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Also Known As:
Sunset Lagoon Resort Hotel And Marina
Sunset Lagoon Hotel Marina
Sunset Lagoon Cancun
Cancun Sunset Lagoon

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