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“Nice service - ok hotel” 3 of 5 stars
Review of Royal Solaris Cancun

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Royal Solaris Cancun
4.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km 20.5 | Hotel Zone Cancun Q Roo Mexico 77500, Cancun 77500, Mexico   |  
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Ranked #42 of 179 Hotels in Cancun
Edina, Minnesota
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“Nice service - ok hotel”
3 of 5 stars Reviewed June 28, 2013

This is one the first few hotels/resorts on the long strech of resorts in Cancun. The folks here were wonderful and did their best to make our stay a pleasant one. For the price we paid I felt that the property should have been a little more updated. The food was nice but not great. More focus should be paid towards quality over quantity. You could easily get a cheap local bus, that runs 24hrs, from right outside the hotel to wherever you wanted to go. Most of our excursions were booked through Cancuntours and they picked us up right from the hotel lobby. Overall it was a nice time while there and would consider this property my next time in Cancun.

Room Tip: Request an ocean facing room on the top floor. Will get you great morning and evening shots of the h...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at Royal Solaris Cancun, responded to this review, July 8, 2013
Thank you for your comments. We are happy to know you had a pleasant stay with us. Thank you for pointing out our staff. We are working on the quality and variety of our menus. Thank you for your suggestions, we will inform our General Manager about them. We hope to see you back again so you can experience our improvements.

Sincerely,
Hoteles Solaris de México
^T
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2,013 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (387)
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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 28, 2013

Hotel room and negatives
When we checked in we asked for an upgrade we did the "$20 trick" which is basically offering the person who is checking you in some money to upgrade the room. We offered between $20-40 a once off "fee" for our total stay which was 7days. The staff member declined however he accidental sent us to a room where someone had recently checked we went back down to the desk and they upgraded us to a ocean view room with a king size bed which was lovely.
The room was clean, an amazing few, clean bathroom with good light, a good tv with a wide range of channels. We can tell if the staff member actually sent us to the wrong room in purpose or if it was a way to do the upgrade without being caught, that question will have to go unanswered.

The one negative to this hotel is that they sell times shares, this means they ask for 90 minutes of your time at some point throughout the stay. They are very forceful in trying to get you to sign up and will show their disappointment very obviously when you choose not to but their product. In my opinion a time share is a dying product with very lax contracts that usually do not meet what the buyer originally intended, please do your own research and form your own opinion regarding the time shares and if it is something for you.


Facilities pool and entertainment
The facilities in the hotel are good, each night they put on a show in the theatre which are entertaining. There are three restaurants ill get to those later.
The pool is very big with a swim up bar where they offer heaps of shots beers and different cocktails, there is a separate section of young kids with extra supervision and there is a small place where it's adults only. They have a snack bar by the pool that serves hot dogs hamburgers chicken wings and nachos all day long which is great. The hotel is perfectly on the beach and has seats cabanas and covered areas.

Restaurants and food
There are three restaurants on the property, one the most popular is inside the main building on the lobby level, breakfast they serve all cereal, toast, made to order omelettes pancakes and waffles. All juice tea and coffee etc along pastries. Lunch they usually serve in the outside restaurant which is very close to the pool and right on the beach so it's a beautiful view they outside restaurant only serves Mexican food, mostly fajitas made from pork chicken or beef which are usually made fresh. They always have soups and salads as well as a random selection of stews curries and pastas served in a buffet style
The third restaurant requires a smart dress code and offers a French style of cuisine usually offering seafood either clams shrimp or fresh fish and almost always offers a 4-5 course dinner including desert. A lot of resorts offer room service and have small bars in your hotel room unfortunately this one did not, my partner and I were at the hotel for 8 nights and we found that towards the end of the trip we were getting a little sick of the food as there wasn't a huge variety and neither of us eat seafood so again that limited our choices but we honestly did eat every meal in the hotel without complaint, I think the difference between hotels like this one and those that are $500-700 more expensive for a 7 day stay is the quality of the food. My partner has stayed in another all inclusive which was about 30% more expensive than the Solaris and he specifically noticed that the food was the major difference. For the 8 nights we paid $1170 Australian dollars for the two of us.

Bars and drinking
The swim up bar is great and is always covered in shade and has little seats built into the pool so you can relax there all day and not get dehydrated from the heat and sun, the bar tenders are always friendly and more than willing to make you any drink you like. The lobby bar is the other place to drink, it seems like an odd spot to drink until you're there between 8-11pm and you see the place come to life, there is normally a sport game played o the main screen, we watched the NBA finals and the hockey finals there, there was so many people that there was no seating so we hung around the bar which was a great decision the bartender kept making us these amazing drinks and shots without us even asking, and they were very good and knowing what kind of alcohol to serve to you we had a great time there and we found ourselves chatting to all the other guests so its a great spot to relax at night.

Location
Cancun is one long stretch of beach which is about 14 kilometres long. The Solaris hotel is at the very bottom of this 14k stretch, this is a negative in my opinion, the reason for this is all the shopping centres and further up the stretch as well as the public beaches, I liked the beach at our hotel but the water is very rough and it's very hard to swim in, further towards the top of the 14k stretch are hotels that are built around small inlets where there is little no waves making it much easier to swim. I am a very strong swimmer and the water easy enough to swim in but, it was still rough and it was not very relaxing as I needed to keep up with tide and rip conditions etc..

Overall the time spent at the hotel was great and relaxing but I would not stay here again, it was my first time in cancun and I feel that this trip was a learning lesson, I would pay a few more hundred dollars just for that little bit of extra quality in food and no time shares being pushed on us.

Stayed June 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 27, 2013

Sadly I have to recognize that the hotel has gone to less, it looks deteriorated compared with the last time I visited it 4 years ago, I saw that the personnel did their best and I had no complaints with the service but it seems that the hotel is running at half of speed, the food was really mediocre and only the Marco Polo somehow saved our stay, I missed what I got at Royal Solaris Los Cabos 2 years ago.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at Royal Solaris Cancun, responded to this review, July 8, 2013
We are sorry that we could not fulfill your expectations this time.We are working in the quality and variety of our menus. We are going to inform our General Manager about it. We hope to see you back in a near future so you can experience our improvements.

Best Regards,
Hoteles Solaris de México
^T
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Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 25, 2013

Just returned from a great week in Cancun at the Royal Solaris. Great friendly staff! So nice to see them interacting with each other and be so happy. Always had smiles and more than happy to help you with anything! The entire hotel is so very clean! The pool is so beautiful and kept so clean everyday. The entire staff was so friendly and inviting. Have to give a big thanks to Roberto at the pool! Never went without a drink. He was totally awsome! Loved the breakfast buffet and had snack bar at the pool. Great beach. Ocean colors are amazing! Lucky enough to see a sea turtle nest her eggs right in front of the hotel! Can't say enough about our stay at the Royal Solaris. Would go back and stay here in a minute. Great staff and good times had by all!

Room Tip: All rooms have great views. Didn't really see the need to upgrade to a balcony. The oceanview ro...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at Royal Solaris Cancun, responded to this review, July 8, 2013
Thank you for your comments. We are happy to know you had a pleasant stay with us. Thank you for pointing out the friendliness of our staff specially Roberto. We are looking forward to having you back here soon !

Best Regards,
Hoteles Solaris de México
^T
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San Francisco, California
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 24, 2013

We were in Cancun from June 5-12th. Since our arrival at the airport the staff was very friendly. Once in the hotel the staff was even friendlier. Every morning at breakfast Sara and Giovanni were our waiters and were very professional always with a smile on their face. The food variety was great. I recommend the egg omelette at breakfast. The all-inclusive is a great deal since there is food and drinks all night! Nightly shows at the theater are a must. The best one was "Noche Mexicana". The beach was great, plenty of shade and space to relax. If lucky, you might just get to see turtles come lay eggs on the shore past midnight. The pool area so much fun, there are always activities planned by the friendly staff and live music by the in-house DJs. My favorite pool activity was the volleyball-tequila game. The pool bar is staffed by some of the best staff in the hotel. Our hosts were Gerardo, Pompilio, Manrique and Clementino, they treated us like lifelong friends. Had a blast in the pool bar sampling a variety of different drinks. Will definitely go back to Royal Solaris next time I go to Cancun. Saludos desde San Francisco, California a los bartenders que no attendieron en el bar the la picina que ya mencione arriva. Muchas Gracias por su servicio y nos vemos pronto.
Ivan M.

Room Tip: Corner suites face the beach and the lagoon, the best view
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at Royal Solaris Cancun, responded to this review, July 8, 2013
Thank you for your comments, we are glad to know your stay with us was great. Thank you for pointing out how great our staff is specially Sara, Giovanni, Gerardo, Pompilio, Manrique and Clementino. We are happy you enjoyed our "Mexican night". We hope to see you back again in a near future!

Best Regards,
Hoteles Solaris de México
^T
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 24, 2013

I went as a single mother with my 3 children. I never felt unsafe and we all had an amazing time. The staff is pleasant & helpful. They kept everything so clean!

The ocean was so beautiful & the beaches are clean. The pools were great too! I thought the food was good! There is a great variety with different foods each night.

I was not charged any additional fees at all. I paid for WIFI which was very reasonable....$50 for 7 days.

Nobody bugged me about sales or time shares. We just hung out on the beach & at the pool all day long. Also, the kids club is great! My daughter had so much fun there. Better than online photos.

Make sure you go see some of the Mayan ruins. We visited Chichen-Itza one of the days & it was so awesome! It's one of the 7 wonders of the world.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at Royal Solaris Cancun, responded to this review, July 8, 2013
Thank you for your comments. We are glad you had a great stay with us. Thank you for pointing out our staff and food.
We hope to see you and your children back in a near future!

Best Regards,
Hoteles Solaris de México
^T
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pearland, TX
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 23, 2013

This hotel is ok for the price. Don't expect anything fancy. The food is average at best. The AC in the lobby did not seem to work all week long. The floors would have a lot of condensation and turn VERY slippery. Most of the waiters would look at you mildly annoyed if you asked for something as simple as another soda. The rooms are old and dated.
The POSITIVES are the pool and the beach. The pool is nice and we did not have a lot of trouble finding a good spot. The beach was even better. A lot of shade, always available. Every 30 minutes or so a guy would stop by asking if we needed any drinks or food. Our best times were spent at the beach.

Room Tip: Good luck!
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at Royal Solaris Cancun, responded to this review, July 8, 2013
Thank you for taking the time to leave this review. We are glad you enjoyed our pools and thank you for pointing out our wait staff. We are sorry about any inconvenience encountered during your stay with us. We will inform our General Manager about the situations.

Sincerely,
Hoteles Solaris de México
^T
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Royal Solaris Cancun

Address: Boulevard Kukulcan Km 20.5 | Hotel Zone Cancun Q Roo Mexico 77500, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Luxury Hotel in Cancun
#33 Top resorts Hotel in Cancun
#36 On the Beach Hotel in Cancun
#37 Family Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Royal Solaris Cancun 4.5*
Number of rooms: 500
Official Description (provided by the hotel):
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico

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