Just returned from a week long stay at the Grand Oasis in Cancun, Mexico though Sunwing via Calgary, Canada where myself and two close friends had booked the “Sens VIP room package” this was suppose to include: a Gold wristband, newly renovated ocean view double bedroom, ocean view single bedroom, express VIP check in/out, 24hr Room service, Daily stocked mini bar and VIP sens amenities (which essentially ended up being a coupon book for 10% off any service you need to pay for at any Oasis resort and a daily fruit basket… woo awesome…) So we arrived at the hotel around 630pm where we saw 3 lines for check in.. Only one of which was open… so we made our way to a desk just off to the side of the Lobby that read Oasis plus and asked where the “sens VIP express check in was” the guy gave us a weird look and asked another employee which in turn asked another employee who then looked at a sheet of paper and directed us to the back of the only open check in line, we tried to explain to them again showing them our flight/hotel itinerary which clearly said “Sens VIP” but they just shrugged it off and put us back in the line… after an hour of waiting and actually watching an older couple rushed through the line (mind blown) we finally made it to the front checked in, got our wristband and made our way to our room’s… We opened the door and we had a single… sweet… so back down we went asked the front desk to correct our room then after the girl went into the back for 10min came back out and told us there were no double bedrooms left in the sens category (which is pretty hard to believe since its low season but hey whatever) but there would be one available the next morning and to come back at 9am and they’d be happy to switch it for us… long story short we went back 3 mornings in a row to the same response we finally gave up and never got our proper room. Happy to say though after the whole room fiasco the rest of our stay was pretty nice the buffet in Market Place was always really good and the view while you ate breakfast was phenomenal we also hit up Dos Lunas for Italian again awesome and COCOA the seafood lunch restaurant a few time’s yes this was again awesome and the view of the ocean and beach was amazing! On to the pool! The pool was broken up into 4 sections and when I read that it was 1/4mile long I assumed you be able to swim the full length but there are parts where you have to get out walk around and get back in (I don’t understand why they’d do that but it really wasn’t too big of a deal for us) the first section in the pool is a shallow kiddy pool followed by the second section which was the party area where they would have loud music pumping all day, the first of 2 swim up bars, a couple games, pool aerobics, water polo and water volleyball. The third section was a quiet relaxing area with cushioned seats, shaded and non shaded areas and a prime view of the ocean/beach. The forth and final area was a quieter swim up bar where you could bring down your own music relax grabs some drinks and toss the foot ball around (this is where we spent most of our time since I heard enough of the top 40 songs when we went to the disco’s at night). For Nightlife the Grand Oasis has a few on site disco’s that stay open until midnight (for supposedly the ultimate party resort the place is completely shut down by midnight) the two disco’s were Kinky: kind of a burlesque show atmosphere and Coyote Loco: essentially a Coyote Ugly bar both very small but they had a couple cool shows early in the nights before you make your way to the larger bars off site. Now with the larger bars if you go with the resort you’re only going to have the option of: the City, Cabana Beach Club and Mandala on any given night we asked why and found out that the owners of these clubs merged with Oasis Resorts so you no longer have the option of Coco Bongo, Daddy O’s or any other disco unless you go through your travel rep or by yourself this was kind of disappointing but we just swapped between going through Sunwing and going through the Entertainment staff! I think that covers most of it if you want any more info feel free to message me directly.

TLDR:
Check In – worst check in service I’ve ever experienced!
Front Desk – Unhelpful and Not knowledgeable about anything… (the one wasn’t even aware there was an entertainment staff!)
SensVIP package – don’t bother! You don’t get the express VIP check in and that really all we got it for…
Rooms – meh… Clean but rather small even in the top end rooms. (good enough)
Mini Bar – 2 Beers 2 pops 2 waters (nothing special here)
Room Service – Burger or pasta (tasted good but I was drunk and there might be more but I normally ordered around 4am)
Buffet – Market place was always really good the views great in the morning too!
COCOA – seafood lunch restaurant (this was my favorite) you get to each lunch with an outstanding view on the ocean!
Dos Lunas – Great Italian (for mexico)
Pools – 1/4mile long but not continuous 4 area’s Kiddy – Party – Quite – Chill
Nightlife – resort is dead at midnight. Onsite bars are small but fun with little shows. The resort only goes to 3 bars (the City, Mandalla and Cabana beach club) but the entertainment staff were all pretty big beauties and it’s always a good time I mean it is Cancun!
Miscellaneous – Bulldog Café is closed it’s under renovation and will open under a new name for new years. Cabana Beach Club is about to be renovated as well.