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All 173 Cancun hotels

Grand Oasis Cancun: Traveler Reviews

3.5 of 5
Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
Hotel amenities
Grand Oasis Cancun
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56%
Ranked #94 of 173 hotels in Cancun
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1,122 reviews from our community

Traveler rating
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    205
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Families
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Couples
384
 
Solo
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Business
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Delanson, New York
1 review
2 helpful votes 2 helpful votes
“Average but worth what you pay”
3 of 5 stars Reviewed November 9, 2012

Breakfast - If you are a breakfast eater than you definitely need to upgrade to Sans or Grand ... if you have Oasis Cancun expect to eat breakfast at the same place every day .... it reminds me of a campus dining hall. Line out the door, service is non-existent, linens were dirty and the food was not good.

Dinner - Make reservations every day for the following day otherwise you get average service in an average setting ... dinner reservations give you much better service and meal options.

Rooms - average but relatively clean throughout the resort. We avoided having our room cleaned during our stay because we were nervous about theft.

Grounds - clean and plenty of places to sit in the sun or shade. The central spot and major partying (loud music, young people, games, etc.) can easily be avoided if you want quiet and relaxing. The bars are throughout the property and drinks were good.

Shows - very good and plenty of variety throughout the 5 days we were there. You really don't need to leave the resort.

Worst part - check in process is a complete joke ... waited in line for about an hour to find our room was note ready so they gave us our bracelets and we grabbed something to eat. When we returned to the desk to get our room key we had to wait in the line AGAIN only to have them hand us an envelope with our keys in it. This place need some serious process improvement!

Room Tip: Oceanview is definitely recommended
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask amyk810 about Grand Oasis Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nutley, New Jersey
1 review
6 helpful votes 6 helpful votes
“Most terrible resort in Cancun!!!!”
1 of 5 stars Reviewed November 8, 2012

My friends and I recently went to a destination wedding in Cancun at the Le Blanc Resort (fantastic 5 star resort!!). Due to hurricane Sandy our flight was cancelled and we were stuck in Cancun for an additional 3 nights. Eight of us switched resorts because although Le Blanc Resort is probably the best resort in Cancun, it is pricey at about $600/night. We decided to go to the Grand Oasis in Cancun. It was a huge mistake!!!!

Although the Grand Oasis was less expensive at about $190/couple/night it was one of the WORST experiences we have ever had on any vacation(we travel frequently).

The front desk staff was not only incompetent but also rude and nasty with most of the guests. The check in process took about 1.5 hours. Unacceptable!!!! There were other guests arguing with the staff to the point that the police were called to try to resolve the situation.

The room was disgusting!!! The toilet was leaking. There was a terrible moldy smell in the room. There were 2 large roaches walking on the bathroom floor. The sheets were dirty. The staff was uncooperative and rude when we asked to switch rooms.

The food was also terrible! Would not even serve some of the food they gave us to starving pigs in a trough. It's an absolute disgrace to have a resort like this in such a beautiful coast line like Cancun.

Some of us left the resort. My friend check out after 3 hours.

If you like to stay at resorts that are clean, roach free, have a competent and friendly staff, good food and good service, DO NOT STAY AT THE GRAND OASIS. It is guaranteed to ruin your vacation!!!

  • Stayed October 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
Ask Michelle L about Grand Oasis Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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United Kingdom
1 review
2 helpful votes 2 helpful votes
“Best holiday ever”
5 of 5 stars Reviewed November 6, 2012

just returned from the best 14 days ever, couldnt fault any single thing,
the whole experience was wonderful, weather great,food second to none.

Found the staff to be more than just helpful & friendly they wereso much more.
perticularly 2 super people i would now consider friends, Sylvia the only female bar tender & her co worker the smiling funny Rhuben,

I miss them already Sylvia mostly as she hurt her finger and waf off sick on our last day

Room Tip: Our room was perfect
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Jackie T about Grand Oasis Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kearny, New Jersey, United States
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Labor Day weekend 2006!”
4 of 5 stars Reviewed November 6, 2012

Better late then never I always say. Me and a couple of the guys came here the last week of August for 6 nights 7 Days in 2006. Normally they say not to go to Mexico around the end of August and beginning of Sept due to hurricane season but it was dry and humid throughout the time we were there. I'm not sure what the resort is like now but when I was there it was alcohol and food galore. We had over 10 restaurants to choose from - some buffet and others a'la cart. Overrall the experience was a good one and we couldn't beat the price. Back then we paid $680 a person for flight and hotel from Jersey to Cancun with only three guys in each room, not a bad deal. The only complaint I have are the annoying peacocks bothering us at the buffets in the morning.

Room Tip: This hotel is no where near the nightlife in downtown Cancun. You can walk it but it can take about...
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Dan B about Grand Oasis Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grantsville, Utah
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Romantic Getaway”
5 of 5 stars Reviewed November 5, 2012

My husband and I had a wonderful time at the Grand Oasis. We could hear the ocean from our room, the view was breathtaking. The staff was friendly and always smiled at us. There were always people cleaning so everything looked spotless. I loved the damp aromatherapy washrags to wipe my hands and face when I came in from the beach. I also enjoyed the fresh juice in the lobby.
We were told that included with the all-inclusive package was paddle boats. I can't rememer the name of the place, but we walked there to ride paddle boats in the lagoon and were told they were no longer included. Other than that, our stay was wonderful.
We spent most of our time on the beach. We enjoyed the shows and dinner. Spring Breakers were kept on the opposite side so we could still enjoy the quiet beach.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rebecca A about Grand Oasis Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Grand Oasis Cancun

Also Known As:
Grand Oasis
Grand Oasis Hotel Cancun
Grand Oasis Hotel
Grand Oasis Cancun Mexico
Grand Oasis Resort
Cancun Grand Oasis
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Address: Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#53 Romantic Hotels in Cancun
#56 Top resorts Hotels in Cancun
#66 On the Beach Hotels in Cancun
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The only all-inclusive entertainment resort in Cancun offering the best live shows, music festivals and daily performances, with surprises behind every smile - all included in the room rate. This resort is also know as the "Ultimate" resort in Cancun due to its incredible and expansive beach frontage, the largest pool and most beautiful landscaped areas in Cancun. Along with its rich and varied food and beverage program offering an unsurpassed 18 restaurants and 14 bars at the Grand Oasis Cancun. ... more   less 
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