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Grand Oasis Cancun: Traveler Reviews

3.5 of 5
Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
Hotel amenities
Grand Oasis Cancun
Ranked #83 of 172 hotels in Cancun
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1,055 reviews from our community

Traveler rating
    272
    328
    191
    111
    153
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Families
302
 
Couples
360
 
Solo
12
 
Business
24
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Nutley, New Jersey
1 review
6 helpful votes 6 helpful votes
“Most terrible resort in Cancun!!!!”
1 of 5 stars Reviewed November 8, 2012

My friends and I recently went to a destination wedding in Cancun at the Le Blanc Resort (fantastic 5 star resort!!). Due to hurricane Sandy our flight was cancelled and we were stuck in Cancun for an additional 3 nights. Eight of us switched resorts because although Le Blanc Resort is probably the best resort in Cancun, it is pricey at about $600/night. We decided to go to the Grand Oasis in Cancun. It was a huge mistake!!!!

Although the Grand Oasis was less expensive at about $190/couple/night it was one of the WORST experiences we have ever had on any vacation(we travel frequently).

The front desk staff was not only incompetent but also rude and nasty with most of the guests. The check in process took about 1.5 hours. Unacceptable!!!! There were other guests arguing with the staff to the point that the police were called to try to resolve the situation.

The room was disgusting!!! The toilet was leaking. There was a terrible moldy smell in the room. There were 2 large roaches walking on the bathroom floor. The sheets were dirty. The staff was uncooperative and rude when we asked to switch rooms.

The food was also terrible! Would not even serve some of the food they gave us to starving pigs in a trough. It's an absolute disgrace to have a resort like this in such a beautiful coast line like Cancun.

Some of us left the resort. My friend check out after 3 hours.

If you like to stay at resorts that are clean, roach free, have a competent and friendly staff, good food and good service, DO NOT STAY AT THE GRAND OASIS. It is guaranteed to ruin your vacation!!!

  • Stayed October 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
Ask Michelle L about Grand Oasis Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
1 review
2 helpful votes 2 helpful votes
“Best holiday ever”
5 of 5 stars Reviewed November 6, 2012

just returned from the best 14 days ever, couldnt fault any single thing,
the whole experience was wonderful, weather great,food second to none.

Found the staff to be more than just helpful & friendly they wereso much more.
perticularly 2 super people i would now consider friends, Sylvia the only female bar tender & her co worker the smiling funny Rhuben,

I miss them already Sylvia mostly as she hurt her finger and waf off sick on our last day

Room Tip: Our room was perfect
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Jackie T about Grand Oasis Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kearny, New Jersey, United States
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Labor Day weekend 2006!”
4 of 5 stars Reviewed November 6, 2012

Better late then never I always say. Me and a couple of the guys came here the last week of August for 6 nights 7 Days in 2006. Normally they say not to go to Mexico around the end of August and beginning of Sept due to hurricane season but it was dry and humid throughout the time we were there. I'm not sure what the resort is like now but when I was there it was alcohol and food galore. We had over 10 restaurants to choose from - some buffet and others a'la cart. Overrall the experience was a good one and we couldn't beat the price. Back then we paid $680 a person for flight and hotel from Jersey to Cancun with only three guys in each room, not a bad deal. The only complaint I have are the annoying peacocks bothering us at the buffets in the morning.

Room Tip: This hotel is no where near the nightlife in downtown Cancun. You can walk it but it can take about...
See more room tips
  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Dan B about Grand Oasis Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grantsville, Utah
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Romantic Getaway”
5 of 5 stars Reviewed November 5, 2012

My husband and I had a wonderful time at the Grand Oasis. We could hear the ocean from our room, the view was breathtaking. The staff was friendly and always smiled at us. There were always people cleaning so everything looked spotless. I loved the damp aromatherapy washrags to wipe my hands and face when I came in from the beach. I also enjoyed the fresh juice in the lobby.
We were told that included with the all-inclusive package was paddle boats. I can't rememer the name of the place, but we walked there to ride paddle boats in the lagoon and were told they were no longer included. Other than that, our stay was wonderful.
We spent most of our time on the beach. We enjoyed the shows and dinner. Spring Breakers were kept on the opposite side so we could still enjoy the quiet beach.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rebecca A about Grand Oasis Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Saint Paul, Minnesota
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Always wanted to stay here”
5 of 5 stars Reviewed November 4, 2012

I'm going to break this review down.
Hotel- We stayed at the main hotel. Absolutely beautiful from the minute you walk in. It was like walking into a rain forest. The grounds around the hotel are just as beautiful.
Staff- For the most part the staff was great. I had one issue. I wanted to use the computer in the business center. I paid for my time, went down to get on a computer. Couldn't get signed on. I went back to the desk, they sent me over to another desk, that desk sent me to another desk. I finally gave up and went and got my money back.
Food-Lots of restaurants to choose from. Some were good some were bad. The breakfast buffet at Market Place was the best.
Rooms-We had a view of the ocean. It was GREAT! Rooms were very clean. If we needed something we got it right a way.
They do have a few shows, maybe during high season they have more. The one show we did see was in the main lobby and it was AMAZING!!!! It is a must see. We did see the burlesque show, we ended up leaving. It started out good and then got really boring.
We arrived on a Tuesday, we had almost the whole hotel to ourselves, then Thursday came and the place filled up. It almost seemed like it was spring break. Had no problems getting chairs at the pool, but we did have a hard time getting them on the beach once people started arriving.
I really liked this hotel and would stay here again.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by meema59 for Cancun
Ask meema59 about Grand Oasis Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Oasis Cancun

Also Known As:
Grand Oasis
Grand Oasis Hotel Cancun
Grand Oasis Hotel
Grand Oasis Cancun Mexico
Grand Oasis Resort
Cancun Grand Oasis
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Address: Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#51 Romantic Hotels in Cancun
#51 Top resorts Hotels in Cancun
#60 On the Beach Hotels in Cancun
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The only all-inclusive entertainment resort in Cancun offering the best live shows, music festivals and daily performances, with surprises behind every smile - all included in the room rate. This resort is also know as the "Ultimate" resort in Cancun due to its incredible and expansive beach frontage, the largest pool and most beautiful landscaped areas in Cancun. Along with its rich and varied food and beverage program offering an unsurpassed 18 restaurants and 14 bars at the Grand Oasis Cancun. ... more   less 
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