My husband and I had a wonderful time at the Grand Oasis. We could hear the ocean from our room, the view was breathtaking. The staff was friendly and always smiled at us. There were always people cleaning so everything looked spotless. I loved the damp aromatherapy washrags to wipe my hands and face when I came in from the beach. I also enjoyed the fresh juice in the lobby.
We were told that included with the all-inclusive package was paddle boats. I can't rememer the name of the place, but we walked there to ride paddle boats in the lagoon and were told they were no longer included. Other than that, our stay was wonderful.
We spent most of our time on the beach. We enjoyed the shows and dinner. Spring Breakers were kept on the opposite side so we could still enjoy the quiet beach.

I'm going to break this review down.
Hotel- We stayed at the main hotel. Absolutely beautiful from the minute you walk in. It was like walking into a rain forest. The grounds around the hotel are just as beautiful.
Staff- For the most part the staff was great. I had one issue. I wanted to use the computer in the business center. I paid for my time, went down to get on a computer. Couldn't get signed on. I went back to the desk, they sent me over to another desk, that desk sent me to another desk. I finally gave up and went and got my money back.
Food-Lots of restaurants to choose from. Some were good some were bad. The breakfast buffet at Market Place was the best.
Rooms-We had a view of the ocean. It was GREAT! Rooms were very clean. If we needed something we got it right a way.
They do have a few shows, maybe during high season they have more. The one show we did see was in the main lobby and it was AMAZING!!!! It is a must see. We did see the burlesque show, we ended up leaving. It started out good and then got really boring.
We arrived on a Tuesday, we had almost the whole hotel to ourselves, then Thursday came and the place filled up. It almost seemed like it was spring break. Had no problems getting chairs at the pool, but we did have a hard time getting them on the beach once people started arriving.
I really liked this hotel and would stay here again.

We booked the vacation for Rivera Maya, but due to that hotel being under renovation, we were sent to this hotel. We had booked two rooms, but one of our traveling members could not go, when we arrived on site, we asked for a King Suite. The staff was friendly and allowed us to scope out a couple of rooms before we agreed on the suite. We picked a nice suite overlooking the golf course (we could see the ocean) and we were not charged. There were some minor issues, but maintenance crews came up immediately to resolve them. Besides the bathroom having a slight smell similar to sewage, the room was nice and room service friendly and accommodating. We frequented the VIP club for drinks and enjoyed the bartenders Rueben and Sylvia who were exceptionally wonderful. The marketplace was perfect for breakfast as the buffet was different each day. The view was outstanding overlooking the crystal blue ocean. It was a perfect retreat for the money and would go back again. We booked through Cheap Caribbean.

Rooms flood when it rains. It happened to me and the attendance was poor. It took over three hours to provide relief. I had to beg for help and I lost a day of tour. During checkout I registered complaint but got no answer. I've sent four emails but the hotel did not answer any. If you don't want to dive into your own room, don't to the oasis cancun.