This trip starts off by a call center in Makati, Philippines via a Marketing Agent. They will let you know that they are actually calling from Cancun, Mexico...but not the case! They will offer you a price for 2 @ $834.00 Canadian dollars. Sounds good so far. You have to buy your airline ticket @ $ 634.00 for each (Airtransat).. So $1051 for each person...still sounds good! Great deal! The fine print is you have to attend a 90-120 min. of a presentation being a "vacation club membership", apparently ...better than a time-share. The presentation lasted for 4 hours. That's half you're wasted time. And they don't take NO as an answer. The reps will push you into buying. I stood my ground & stiuck to NO...as I have other property investments. I really didn't need any additional investments. They're really good at what they do in selling you property. If the 1st rep doesn't get your deal...a higher & more knowledgeable rep comes in next & it goes on till you see abt 5 reps till u sink in & buy. Even at the end when you have declined ..the last rep will sell you a package at their hotel for a discounted price. It's a never ending "push" on their part......VULTURES!!!!!! Pls be careful starting at the airport. A rep will approach you & you thinking that they are part of your resort. They will offer you deals to trips & other amenities. Pls. just keep moving on till you meet your transportation. A coupon with them is another scam of attending another presentation to sell you another property. My advise is...from the plane go straight out to meet your transpo.
The plus side on our trip were the servers at the buffet. Capt. Gabriel & his crew were very friendly & helpful. I have to name these friendly people to be recognized...Virginia, Adrian(very knowledgable & helpful)...Javier...Ysrael..Adami. At ther front desk were Victor & Raymundo.
1st day at our room....our A/C didn't work properly. Very warm in our room. With perseverence...Victor was able to have it fixed the next day. Raymundo offerred us an upgraded room but w/ no balcony. We declined & sufferred for a night w/o A/C. Our hotel room was so nice with the beach view that we stayed in the same room but bugging them to get our a/c fixed. Fixed the next day. Muchos Gracias Victor!
What really made our trip were the waiters & waitresess. They were fun & friendly people. They made us laugh w/ their friendliness.
Also many thanks to Senor Santiago B. (General Manager) for taking the time out w/ me to solve a problem. Tried his best to help me a lot. My respects to you Senor Santiago B.
If you fall for this promo...don't go to Laguna Beach & Golf. It's a dive! There are lots of rooms in Ocean Spa Hotel...insist on it. You can also go to the other sister hotels...Sunset Lagoon...Sunset Royal(which is the best one). Lobster dinner ala carte was fabulous!
In conclusion, I would not return. Mexico..NO...Cuba ...Si!!
- Official Description (provided by the hotel):
- Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more less
- Reservation Options:
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- Also Known As:
- Club Carrousel Cancun
- Hotel Carrousel Cancun
- Carrousel Cancun
- Ocean Hotel Cancun Mexico