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“Ocean Spa Hotel is great!!!!” 5 of 5 stars
Review of Ocean Spa Hotel

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Ocean Spa Hotel
3.0 of 5 Hotel   |   Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #68 of 174 Hotels in Cancun
Denver, Colorado, United States
1 review
3 helpful votes 3 helpful votes
“Ocean Spa Hotel is great!!!!”
5 of 5 stars Reviewed May 31, 2012

This was my third visit to Cancun. It is a lovely place. This time we came here for 5d 4n as part of a timeshare presentation, but we got more than our money's worth. The Ocean Spa Hotel is a mixture of rustic and classy and it has a great beach and activities, as well as two nice pools and outside jacuzzi. The hotel staff is absolutely wonderful!!! They were extremely friendly and attentive and responsive to our every need. The inside restaurant- Frida's was delicious and the staff was especially kind to us and our kids. We highly recommend Kendor, Arcadio, Pascual & Roberto of the morning crew and ALL of the lunch and dnner staff. Stay at Ocean Spa!!!!

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, August 23, 2012
Dear Guest:

We appreciate comments from guests and even more so when the guest is a repeat visitor.

We are very happy to know how friendly and attentive you found our staff, we have gone ahead and shared your comments with them.

We look forward to your future visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,225 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
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English first
Olympia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 29, 2012

During my recent stay at the Ocean Spa Hotel we encountered problems regularly with unavailability of room keys due to a faulty system for programming the magnetic strips, there were no elevators, the a/c units dripped pools of water onto the floor consistently, mosquitos kept me from falling asleep and bit my friend in many places. This being said the service was outstanding as the concierge staff used fluent English and was exceedingly helpful from Rodolfo to Hector to instructors on the the beach including Marco and Alexander. I was told that the present hotel was set to undergo renovation after the hotel next door was completed.

I should also mention Lillian from concierge adventures - always friendly and helpful. I recommend the delicious food and beverages in the hotel restaurant especially the Green Hulk, a nutritious juice beverage . Thank you everyone!

Room Tip: higher floors have less noise - make sure to partake of the activities offerings
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  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, August 23, 2012
Dear Guest:

We are happy to read that you enjoyed your stay with us and that you found our team members friendly and helpful.

I am glad to inform you that we are currently undergoing a renovation program in our rooms as well as on the rest of the property; we hope to see you back soon so you can see the improvements we have made.
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Port Huron, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 27, 2012

The hotel is only a 3 star, but very clean, nice beds. GREAT people! Everyone was so nice. I want to say a big thank you to Jose, for all the help he gave us with the language and places. Thanks also to Gabriel, Sam, and Eloysis. If you want to go out at night and have fun, look for Benny and Marcos, they will handle it all for you and the price is really good considering without them, every bar's drinks cost about $10 each. With them, they get you a table, take you there, you get all drinks and food and dancing for $45 each, they make sure you are getting back to your hotel, and it was fun, fun, fun.I read the reviews and was nervous for no reason at all. It was a fantastic week! Also, Jose makes the best Pina Coladas! Also "the Hook" is really worth the money. Good food, funny and was well worth it.

Conny Brown

Room Tip: We stayed up on the third floor. I had read the reviews and although they do not have an elevator...
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  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, June 13, 2012
Thank you for your review. We are pleased to read that you had an excellet vacation at Ocean Spa Hotel.

I am sure you will be pleased to know that we are currently undergoing a refurbishment program in our rooms as well as on the rest of the property, we hope it is not too long before we have the privilege of welcoming you back again so you can see our improvements.
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Bude, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 27, 2012

We have recently returned from two weeks at the Ocean Spa, we had a great time and the staff were excellent, I must mention Yuri from Concierge, Samuel, Enrique & Santos who worked mainly in the outside area, they were brilliant and kept us well fed and watered.
We will be returning in a couple of years and hope we meet up again with these lovely people.
There were a couple of evenings when the youngsters returning from the clubs were noisy but this did not detract from a fantastic holiday.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, June 13, 2012
Thank you for your review. We have shared your kind compliments with our staff and we thank you on their behalf. Every staff member mentioned on this forum is recognized during our monthly celebration of Quality Service.

Recognizing that a fun vacation includes a sufficient variety of activities, Ocean Spa offers plenty of options and we are pleased to know that you had the opportunity to enjoy them.

We hope it is not too long before we have the privilege of welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 23, 2012

I recently stayed at Ocean Spa Hotel with my boyfriend for 6 days/5 nights, and honestly after reading all the horrible reviews was quite worried. In the back of mind I was expecting the possible need to book a new hotel once we arrived. HOWEVER, I quickly realized the reviews I read differed greatly from our experience. Don't get me wrong this is not a 5-star hotel. However, I would definitely stay there again.

We received this vacation package from a friend so it was a very inexpensive trip as we only paid for the all inclusive benefits which allowed us to eat and play at three other properties. If you stay here you will DEFINITELY want to do this option. Two of the other other properties are member properties and made up for whatever Ocean Spa lacked regarding food and quality of the beach. It should be noted this hotel is used as a marketing property for the member resorts. Although we were informed about the opportunity to attend a timeshare/marketing presentation, we were not required to attend the presentation as part of our package. I think some ppl were required. We did choose to attend as they offered some great incentives to do so. We were able to have our room upgrade to a suite by attending the presentation. IT WAS DEFINITELY WORTH IT. The presentation was about three ours and included breakfast at one of the member hotels. Our salesman was very nice. We did not buy but enjoyed being able to see the rooms at the member properties.

As for our room, we initially had a standard room. We found it average. We could have definitely stayed there but since this was our first time traveling together opted to upgrade. It was worth it. We had a larger room, jacuzzi tub and deluxe shower. We had a large balcony that overlooked the beach. We really liked our room. The only "compliant" is the mattresses were not very plush; not uncomfortable but not the best quality.

The staff was BEYOND AMAZING. From the time we walked through the door they welcomed us and were very helpful as we planned activities and need to identify the best ways to get around Cancun. With the all inclusive they provided free transportation between their four properties. This actually helped with transportation to other places we went given the other properties are in the major hotel zone. We often caught the shuttle to one property and walked a short distance to our destination.

The food variety and taste was great at the member properties. The food at Ocean Spa was our least favorite part. The variety for lunch and dinner is poor. The portions are extremely small and often made us laugh. We only ate at the hotel twice. The breakfast buffet was slightly better but does not compare to the options at the other properties. The only other "complaint" is that WiFi is only available in the lobby. But we managed just fine as we went to Cancun to unplug from the world.

Also, the beach at Ocean Spa is not the greatest. However, we were able to enjoy the beach at Royal Sunset (member property) which was absolutely gorgeous!!!

Room Tip: Definitely upgrade to all inclusive! It's a must!
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review, June 13, 2012
We are happpy to hear that you enjoyed your stay and that you had the opportunity to spend some time in sister properties.

Thank you for taking the time to share your experience and we do look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 20, 2012

My first time Cancun and will not be my last, the hotel is an older one, but the best staff in Mexico work here and more than make up for it. Yuri A. at the bars =awesome drinks,special staff to keep you fully entertained are Donaciano, Alberto, Jose, Santiago, Kendor, Lucia and Yuri at concierge has all the answers for a great time while in the grounds. One suggestion would be to have movies at night in a movie room for those who don't venture out for night-life.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 18, 2012

small hotel has a core group of front end, bar and restaurant staff that make you feel like you are part of "the family." Of particular note was Hector, at the front desk, Yuri, at the bar, Jessica and Lucia as the hostess in the restaurant, Leonardo, Pascual, Luis, Roberto, and Alberto as wait staff.
The padded beach chairs were comfortable and plentiful.
The restaurant provided a variety of hot and cold breakfast items at the buffet. Lunch and dinner the salad bar and the entree menu was varied.
Our spa experience was wonderful. I had a deep full body massage by Irma. I could feel the tensions melting way.
The room was basic but in beautiful weather who needs a super fancy room
I agree with rettangle1990 that the presentation was painful and keys were an issue. However, I disagree about the beds as they were very comfortable.
the pool temperature was great but hey need better stairs for getting in and out of the pool especially for the young and the older people.
The hotel has begun a renovation project but I do not know if they have a completion date for it to done

Room Tip: Stay away from room 226 - ugly and depressing. We ended up on the first floor that meant we had to...
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  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#37 Spa Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
Official Description (provided by the hotel):
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 
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Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico

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