It is low season, they are re"marketing" and renovating the property. Wish they had advised on their own website (and other on-line travel booking engines) that there would be construction and that the facilities mentioned on their website would be not available. The Sushi restaurant is gone, only one available restaurant. This gets boring after day 2. The swimup bar is gone with no bar pool service or music available.Under construction is the "White Terrace" and it looks like it will be a outdoor/bar cafe when done. The Spa is closed and empty and don't know whether it will be replaced. Half the hotel was no Oasis Oh and black and white. There was constant sawing and construction noise at the pool as it looks like there are revamping and putting in whirlpool tubs and permanent seating. Nice for the future but I didn't like the paint fumes or the sawing at the pool.
Checkin experience horrible. I did not choose all-inclusive, just european plan. Every Hotel I have ever checked into has required a credit card or at the very least a cash deposit, regardless of whether or not you are all inclusive or european plan. The first thing I did was hand over my credit card. Front desk explained they did not need it. I was very embarressed the next evening when they denied my service in the restaurant as I was now required to go to the front desk and give them a credit card or pay cash for my expenses. This is reported as a business hotel? Their billing system does not allow you to add a tip on your bill? Again how silly is this.
As it was low season there were very few guests and few staff. All the Bar and restaurant staff and managers old and new were very very nice but run off their feet covering the hotel. Service was very spotty. Food selection very limited and repetitive.
I was a full paying customer, they would have made more money off me if they were more attentive? Passing by the pool once an hour to ask if I needed a drink (which I am paying and tipping for ) is that too much to ask? Many of the nice staff were new and just need more training.
The rooms need an overhall. Clean but need updating.As mentioned in other reviews the rooms facing busy road and their new disco poll dancing coyote bar open to the wee hours need to be avoided, get a room facing the pool as it would be quieter except during the day as there would be noisy construction.
I hope once the renovations are completed the hotel will be fully staffed and trained and the new concept Oh! might fly? Just wish it would have been noted on website about hotel re-do
- Official Description (provided by the hotel):
- "Who says you can't be smart and beautiful? Not me! I mix business and pleasure in a most delightful way: a downtown location, an ultra-hip decor and an Executive Floor with great facilities plus a swimming pool, Spa, fitness center and Beach Club access at the Oasis Palm. I'll even throw in a complimentary Smart Car for your stay - how clever is that?" ... more less
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- Also Known As:
- Oasis America Hotel Cancun
- Oasis America Cancun