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“Most disgusting hotel and staff” 1 of 5 stars
Review of Oasis Smart

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Oasis Smart
3.0 of 5 Hotel   |   Avenida Tulum Esq. Brisa s/n | Col. Centro, Cancun 77500, Mexico (Formerly Oasis America)   |  
Hotel amenities
Ranked #70 of 178 Hotels in Cancun
Markfield, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Most disgusting hotel and staff”
1 of 5 stars Reviewed March 26, 2014

We stayed over Chritmas and New year. This is a very strange hotel where you go down 5 steps to get into the lift to go up. On an evening you are not likely to see any body they all go out for meals, but in the morning coaches come in 2 or 3 at a time so the dining room is full of Mexicans sitting around after clearing all the food. The waiter would not even look at you they just ignore you. The food is very poor looks like it has been left from the meal before cold burgers and chips no alternative. Forget having paid for AI they do not use the remains of the pool bar, the snack bar is left lights on TV on but no staff. The drinks bar every thing is locked in cupboards below the shelf . We tried to ring our travel company but they would not allow calls to England our only way out was to pay 13500 pesos to change to Palm Beach which we would not do

Room Tip: get a room at the back of the hotel or you wont sleep for noise
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  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, Director General at Oasis Smart, responded to this review, April 14, 2014
Dear Derek:

Dear Guest:

We regret not having met your expectations, so we offer our sincere apologies and inform you that all views are taken into account in order to improve our services and meet the expectations of our guests more fully and effectively.

No more for now we welcome your feedback.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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119 reviews from our community

Traveler rating
    52
    35
    13
    4
    15
See reviews for
22
32
10
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2014

We had a great holiday staying at this hotel. The rooms were nice and clean and the pool area was fantastic, quiet most days, very relaxing. Very friendly, helpful staff, especially Oscar, Wilbert and Martin.
It is downtown cancun rather than the hotel zone (although this is only a short taxi or bus ride away) so you can experience Cancun away from all the tourists. great places to eat just over the road and also a shopping mall less than 10 minute walk away with shops and restaurants.
I would stay here again and recommend it to friends.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, PR at Oasis Smart, responded to this review, April 14, 2014
Dear guest:

We greatly appreciate the special mention of those members of our team who helped make your stay more pleasant. We will surely congratulate them for their great job.
They work hard for our guests to remember their experience at our hotel with a huge smile.
We are delighted that you had a pleasant vacation overall.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 2, 2014 via mobile

This was sold as a tourist hotel and most definitely is not!!
The staff are never around and when you want a drink because you are all inclusive (waste of money) they don't speak English and are rude and ignorant! The food is absolutely discussing! Nothing for kids and nothing for kids to do either. The rooms are basic. Spent most of our holiday money eating out! Most of the time the majority of the people in the hotel are local businessmen. Will never recommend this or any other oasis resort to anyone nor will I be coming back!! Staff just do not want to help and if you ask them for something it feels like it's a bother to them!!

  • Stayed February 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, Director General at Oasis Smart, responded to this review, April 14, 2014
Dear Alexandra:

It is unfortunate to have not met your expectations. Your comment has been taken into account and will be referred to the appropriate area taking the necessary steps to correct these inconsistencies in service and provide better care in the future.

Best regards.
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Laval, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 27, 2014

Definitely not a vacation/tourist hotel and should not be marketed as such! The food and drinks are scarce, and the service is horrible...worst I've ever experienced in my 6th visit to Cancun!! Will never ever come back to this nor any other Oasis resort!

  • Stayed February 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, PR at Oasis Smart, responded to this review, April 14, 2014
Dear Guest:

Thank you very much for sharing your comments with us. We want to let you know that every day we are making changes and improvements to our hotels to provide our guests with excellent service. We look forward to see you again in our hotel to enhance your experience.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 25, 2014

So we booked with Teletext holidays (NEVER AGAIN) we asked for a 4/5* near a beach, in a holiday resort and all inclusive. We got a 3*, downtown but with access to a beach not in or near a holiday resort.

This hotel is great if you like calm and hardly any kids running around, Oturo (one of the hotel staff) makes a killer cocktail... The food at the smart is blah but you can always go to the Oasis Palm and eat at their good 5 restaurants, sit on their crowded beach and then go back to the quiet Smart for 9.5 pesos (on bus) which is less than 70c/40 p

All the people that have left bad reviews obviously never look on the bright side and wanted or expected way more.

The room was great, and the staff were always very friendly.

Tips: Go across the road and explore the market, it's literally opposite Chedaraui which is close to the Office Depot. The market has some great stuff, and you can always negotiate the price down. Also at the entrance of the hotel turn left and walk straight until you see Plaza Las Americas. It's a great shopping centre with all the shops you want including Mac, Zara, A cinema, all the fast food shops etc you can spend all your money there but very little negotiation power. It's a 10 minute walk.

Don't mope, it's not that bad when you actually think about it.... Great room, great cocktails, mixed with the locals, then a cheap bus ride away from all the tourisy stuff!

Room Tip: Ask for a poolside view instead of the street view because it's a busy road. Try to book directl...
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, PR at Oasis Smart, responded to this review, April 14, 2014
Dear Blessing:

We widely appreciate their comments, they help us to improve our service constantly and thus provide the best vacation experience. Thank you again for your preference and waited again on your next vacation.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 8, 2014

Travel agent sold it to us as 5 star hotel. Is no stars at all. It is in middle of motorway. 5km to the beach. Very poor dinner. Very poor service, tables dirty nobody cleans them,nobody offers gls of wine for you. You have to try to find somebody and ask for a drink. i red some bad reviews but i thought that is not possible to be true. We came to cancun for 2 weeks but after two nights in this hotel we checked out and booked another hotel. better not to try to save on hotel because youll pay double in the end. One thing is nice in oasis Smart its big and nice rooms.

Room Tip: Rooms to the pool side is more quieter. Dont ask for sea view room because you cant see sea from th...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, Director General at Oasis Smart, responded to this review, January 17, 2014
Dear Guest

We appreciate the time you have taken to share your experience with us. We would like to let you know that our hotel has an excellent downtown location where you have access to the hotel zone, shopping centers and also to our beach club which is 10 minutes away from our hotel. Please accept our most sincere apologies the inconveniences that occurred during your stay. We assure you that all your comments will be submitted to the appropriate departments to follow-up, in order to avoid further complaints. We hope to have the opportunity to welcome you in the future to enhance your experience and perception of the Hotel. Best regards.
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Winnipeg, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 3, 2014

Hotel is clean and nice but there is no food variety, the main dish at every meal is veggies/onions. The bar is rarely open and when it is there often isn't anyone working. There's a coffee shop but didn't ever have someone working. I was told it was across the street from the beach, it was a $15 cab ride. Only 1 pool with a swim up bar that was advertised but not in service. The entire place was deserted because there was absolutely nothing to do. Would never ever recommend to anyone.

  • Stayed December 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, Director General at Oasis Smart, responded to this review, January 15, 2014
Dear Guest:

We appreciate your opinion about your stay in our hotel, at the same time we want to offer our sincere apologies for the inconveniences you had during your stay at our hotel, the concept of Oasis Smart is focused for business people or people that are coming for a few days and usually they are not in the hotel, either for work or activities outside the hotel, thank you again for all your comments as these help us to improve our service to deliver a better and stay to our guests .

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oasis Smart

Address: Avenida Tulum Esq. Brisa s/n | Col. Centro, Cancun 77500, Mexico (Formerly Oasis America)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#9 Best Value Hotel in Cancun
#29 Business Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Oasis Smart 3*
Number of rooms: 177
Official Description (provided by the hotel):
"Who says you can't be smart and beautiful? Not me! I mix business and pleasure in a most delightful way: a downtown location, an ultra-hip decor and an Executive Floor with great facilities plus a swimming pool, Spa, fitness center and Beach Club access at the Oasis Palm. I'll even throw in a complimentary Smart Car for your stay - how clever is that?" ... more   less 
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Also Known As:
Oasis America Hotel Cancun
Oasis America Cancun

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