We had a fantastic stay at this hotel! We arrived in mid-August and expected to wait in line until 3pm in a lobby with no a/c as so many previous guests have stated. Granted there was no a/c but when we arrived at 1:45 we were able to check in immediately. The hotel is very eco friendly and only had a/c in the rooms which was fine by me. We are trying to do our part to conserve energy.

The room itself was very clean, equipped with all the standard amenities (hairdryer, iron, ironing board, plenty of storage space and a coffee maker etc. - but bring your own coffee as it is not provided in the room). Their were nice towel animals made for us everyday. The cleaning staff insisted on leaving hand towels instead of wash cloths the first two days and our balcony door would not lock (no biggie on the 5th floor). Other than that, we have absolutely no complaints. We paid for internet the first day but soon found that our wireless laptop could pick up several free signals.

We found very quickly that those who speak Spanish reaped the benefits from the staff. Many people have made the comment that the staff spoke very little English. Wake up people! You are in a spanish speaking country....at least make an attempt at it. The staff are delighted when you do. They had learned our names by the end of the first evening, the staff in the formal restaurant knew precisely what our favorite beverages were for breakfast, lunch and dinner. The all-inclusive meals and drinks were amazing! We had Filet Mignon two nights in a row and it was cooked to perfection!!!!!!!! The alcoholic beverages were made just right with a nice balance of flavor and liquor. The breakfast buffet was plentiful with a nice variety daily. The restaurant was never crowded and it had a beautiful view of the pool and grounds.

For those that enjoy being in the heart of downtown Cancun, this hotel is it. We hopped the local bus, 1 block east of the hotel for 65 cents pp (US dollars are OK) and rode the entire length of the hotel zone. Hotwire gave this hotel a rating of 3 stars - I would have given it 4 stars. Not only were we pleased with the service but the price was perfect.

Spring Breakers - A word of advice - this is not the hotel for you! IIf you are looking for a party atmosphere with nonstop drinking, check out the Oasis Beach or Oasis Cancun. I am in my mid 30s and found this hotel very relaxing and peaceful. At the first sign of trouble, the staff/door guards spring to action to dissolve any noisy crowds, rough-housing, drunken or inappropriate behaviour. As a single parent, my child and I felt very safe at all times.

Keep in mind that this location is downtown and no beach is nearby but the pool was excellent with the swim up bar & grill and outdoor movie theater. There is a daily shuttle to the sister hotels in the hotel/beach zone but they all had massive crowds of people. There were numerous restaurants and bars but there were people everywhere and had long wait lines at all of them. I much prefer the downtown location to the ones located in the hotel zone because of the service, the size and the serenity.

When we return to Cancun, this is exactly where we will be staying. I have had some horrible experiences with Hotwire hotels but this one was a gem. Thank you for a great stay!