DO NOT SPEND EVEN ONE SECOND THINKING ABOUT STAYING AT THIS HOTEL! Back in May of 2004, we booked 9 nights to stay at the Ocean Club Suites over Christmas. We arrived late on the 25th, after spending 3 1/2 hours going through customs at the ariport, to be told that we did not have reservations at their hotel. I booked the room through hotels. I had the reservations in my hand. I had aslo caleed hotels. on two different occasions to make sure that everything was in line with our reservations, the problem was not on their end. I showed the manager, Hector Soas, my reservations. He looked at them and said "Sorry I do not have you written down in my book. These are not my reservations, I cannot help you". Of course he had double booked the room. He left us standing there. he would not let us even use the phone to call anyone. He said "this isn't my problem, I can't help you".
I then asked him to look back to his reservation book back in May when we made the reservations to see if our names were written down then. He would not do it. He simply said - No, your name is not there.
He basically left us standing in his lobby with no where to go at midnight. At that point, he would not even acknowledge that we were in his lobby. We were left standing there watching the cockroaches skitter by our feet. We were lucky enough to find a place nearby called the Laguna Verde. Don't get me wrong - we would not stay there by choice. We were stuck for 9 days with no room and we had nowhere else to go. At least the Laguna Verde was clean, there were no cockroaches scurrying about our feet.
I would also like to add that if anyone is thinking about staying ANYWHERE out in the Pok-Ta-Pok area - think again! It is quite a long walk if you are catching the bus and the cabs are $7.00 or more each way. After a few days this really adds up.
My advice - if you are going to Cancun, go to an All Inclusive Resort and verify with the hotel that you actually have a room before you get there.

This was the worst experience ever. My husband and I went there for our honeymoon and spend 4 nights there. Out of the time that we were there we were switched rooms 3 times. Nothing worked, we had no phone and the beds are made of concrete so you can sleep together.... Imagine that, on your honeymoon and in two separate beds, Anyways, there was NO hot water the whole time we were there so we would come home every night and have to boil water so that we could atleast shower using a pot of boiling water and a cup to wash it off with. When we talked to their manangement about the water situation they said that it would be fixed the next day and that was the same thing that they told us the next and the next day until finally someone was honest and they said that the water heater was broken and that it had been for over a week. I guess that if you like to rough it out and boil water so you can shower this is the perfect spot but for me I wouldnt wish this to ANYONE out there.....

I can't complain with any of the Reviews here, this is the hotel of choice for UK charter airline MyTravel and they kindly stitched me up in this place.I came to mexico with my tourist guide goods, not realising that I would need natural history books too, cockroaches, biting ants that like to share your bed, and of course mosquitoes which come as standard in these climates.Hot water, erm there aint none.The room was literally falling apart, a little worrying as you may get stitched for the repairs.I didn't see the pool being treated once, so I wouldn't go in there, especially after spring break.The place is so filthy, I didn't entertain eating or drinking there.There is a squash court in the hotel which borders the rooms, so expect a wake up call around 7.00am by some Mexican guys perfecting their Monica Seles grunting impressions and then acting like a drunk spring breaker thats just had his first kiss when a point is won.Room secruity is non-exisitent, a five year old could break in.My advice if you want a budget hotel is:-Carisa y Palma, right next to Hard Rock Cafeor Cancun Plaza in the south of the strip.

If you enjoy having cockroaches as your roommates, infestation of biting ants, bed bugs, and unexplainable rashes. Then this is the place to stay. The advertisement for the hotel is a lie. There is no Jacuzzi at the hotel. There is no identification for the hot and cold water.
So, for about 2-4 day we using the cold water, thinking there wasn't any hot water. Finally, on the fourth day we realize that we using the shower wrong. Regardless, there was hot water for about 5 minutes. They barely put chlorine in the pool. If you leave any dirty towels on the floor, there is a charge of $15 per dirty towel. The staff is nice and helpful, if you speak Spanish. There were friends of mine located on the 2nd floor. They were locked in their hotel room and forced to enter and leave through the window everyday. DO NOT lose your hotel key, because each key is worth $100--if lost. Hmmm, what else, I know there is more. Oh yeah, they made strawberry daiquiris with strawberry jam (for bread) at the bar. The location is fine. The walk is not exactly 25mins, oh please. Well, it might seem like 25mins, if you are drunk and walking from left to right, rather than forward. It's about 5-10min walk from the main street, from there you catch the bus, which is 4 stop from the party center. The location was fine. Do not let the taxi drivers hustle you. It's exactly 5-6 dollars or 50-60 pesos to the party center. Then it is 27 dollars (US) from the airport to the hotel.
It's $20 from the hotel to the airport. It's 8 dollars to Oasis Cancun Resort. If the taxi driver does not want to give you the price you want, then do not accept it. Eventually, someone will agree to your offer. There was a bus the dropped us to the main road. So, that we were able to catch the bus. Unfortunately, a drunken individual from the hotel decided to pee outside the bus window, which caused the police to confiscate the bus and arrest the person. Therefore, for the rest of the vacation there was no bus. The food at the bar was good.
One can eat fajitas for how long. There was A/C and fans at the hotel.
So, nighttime was pleasant. After everyone came home drunk from the club caused the hotel to be quite lively and entertaining. I made the most of situation and had a blast!!! Next time I will stay at Oasis Cancun!!!