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“Good clean place to stay, includes nice breakfast and pool” 4 of 5 stars
Review of Holiday Inn Express Cancun Zona Hotelera

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Holiday Inn Express Cancun Zona Hotelera
2.5 of 5 Hotel   |   Paseo Pok-ta-pok 21/22 | Hotel Zone, Cancun 77500, Mexico   |  
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Ranked #93 of 172 hotels in Cancun
New York
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
“Good clean place to stay, includes nice breakfast and pool”
4 of 5 stars Reviewed February 23, 2010

We arrived in Cancun late at night and elected to stay at the Holiday Inn since we were leaving town the next day and would not receive any benefits from staying at a more expensive hotel on the beach. While not on the beach this hotel is located in a very safe feeling part of the Hotel zone. The room was clean and quiet and in the morning there is a free breakfast that includes ham and eggs. Overall a very good value - I might stay there again in the future and walk/drive to the public beach instead of staying at a $200/night resort.

  • Stayed February 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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184 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
orange county, ca
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 22, 2009

if you aren't doing the all inclusive resort thing, then this hotel is perfect for your trip. we were out everyday doing various tours and beaching, and only came back in the evening to sleep. it was quiet during the 3 nights we were there... it's about a 10 minute walk to the bus stop... the continental breakfast was great, we loved it... the only thing is that the a/c was a bit like a humidifier so our room felt a little moist everytime we returned... our clothes that were wet from the day before wouldn't dry... but i wonder if that's because overall the weather in cancun is humid. the staff is super super friendly and speak english. we didn't get bothered by any time-share presentations or anything, (i read a review that someone got bothered with them). i didn't even know they had those people there... we just booked our tours on the zona hotelera strip to go to chichen itza and to cozumel. make sure when you bargain for your tours that you bargain with the currency you will be paying with. we bargained in dollars but we ended up paying with pesos... and when the sales guy converted the dollar to the peso, he used a high exchange rate and thus we didn't end up getting a bargain on our tour. :P other than that, had a GREAT trip! would recommend this hotel for those who are just looking for a budget hotel and just to sleep. oh and there is a pool if you'd like to go for a swim. Oh, and the internet we thought was free because it said "free internet" but we ended up getting charged 25 pesos after we used the internet. so, make sure to ask before you use it. the computers were down the first night we were there. :P

  • Stayed August 2009, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watford, UK
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 28, 2009

Our Mexico adventure was made complicated by the big flu scare so we had to make some changes to our plans and this resulted in a 1 day stay in Cancun. Now Cancun is not the place to stay unless you're a teenage nightclubber and like to speed up and down the mainroad all day in your rental car. Anyway we were lucky to have chosen this hotel. It's a few hundred yards from the front so no noise, the rooms are very comfortable and spacious. The free breakfast was excellent. The reception staff are very helpful (steer clear of the travel agent in reception who constantly wants to sell you something..but that's her job!), they did some printing for me to help with out travel arrangements. There's good WIFI that's free as well. Nice pool, easy parking. At the price you can't go wrong. In fact I think it's only 2 star because it doesn't serve lunch or dinner. I've stayed at worse 3 and 4 star hotels!

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Leeds
Top Contributor
125 reviews 125 reviews
60 hotel reviews
Reviews in 54 cities Reviews in 54 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed August 15, 2008

We booked this hotel for a one night stop over as we flew from Florida into Cancun late afternoon and flew out the next day early afternoon. It was fine for a one night stop. Check in and out not good; slow cumbersome and not that helpful. Hotel quite full and they could not be bothered to find us a room near our kids - they wanted us at opposite ends of hotel - till we insisted and they found us rooms on same corridor. Pool nice and breakfast fine. Rooms basic, clean and A/C worked well.

  • Liked — conveneint and cheap
  • Disliked — check in and out
  • Stayed July 2008, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Tucson, Arizona
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 21, 2008

Nice Clean room, comfy bed - great rates, Excellent breakfast, and quiet area close to the beach. Make sure and make it clear to the concerioges that you are not interested in time shares or presentations. Jackie - was the best and recommended great restaurants and other advice. Make sure and try the Jalepeno poppers at La Parilla and the fish at Macombo.
The hotel staff is terrible at translating to english - couldn't figure how to acess my phone messages - Take your laptop Wireless worked fine. Pool was nice.

  • Liked — Quiet, Clean, Great price,
  • Disliked — English translation
  • Stayed July 2008
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Telfair County, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 9, 2008

My wife and I, along with another couple, booked a vacation in Akumal, Mexico, for five nights. We booked a sixth night in Cancun to be close to the airport the next day. We came off of one of the most enjoyable experiences of our lives straight into this place. Our experience was not pleasant. We dropped off the rental car and then had our agent drop us off at the Holiday Inn Express. He visibly cringed when we told him where we were staying. We went in the door and were told at the front desk that our rooms weren't ready, and then we were herded towards the lying time share shark's table. According to the bell boy, she was a concierge who would "help us get settled." Her lies began immediately. If we would do the time share, anything we wanted to do would be free. Although we told her that we had been in Mexico for five days, and she could see that I spoke Spanish, she consistently lied to us about the prices of excursions in Cancun. She became rude and arrogant when we explained that we weren't interested. She claimed that it would require two cabs to carry us to the airport the next day (for four people). Again a lie. Finally, we walked away from her after having been insulted repeatedly. Then, I asked the guy at the front desk to hold our bags while we went to the beach. Then he admitted that our rooms were actually ready. He, along with the "concierge," had been lying all along. This behavior continued for the duration of our stay.

The pool closes at 10 p.m. at which point the hotel sends a slew of guards out to ensure that no one enters it, despite the fact that the hotel rooms open directly into the pool area. We got back from dinner at 10:03 and were forbidden to enter.

We got up early the next morning and left immediately for the airport. Even the taxi drivers out front are in on their scams. They began lying to us about the price of a taxi. We walked about 200 yards down the road with our luggage, hailed a taxi, not associated with this hotel, and he carried us to the airport. We spent five hours there waiting on the flight, and we were much happier holed up in the Cancun airport that we would have been hanging out at this ripoff of a resort.

Incidentally, my friend travels on business and is a Holiday Inn World Points member. He is treated like gold at every Holiday Inn in America. This resort knew of his status, yet still lied to him during the checkin process and immediately funneled him directly into a timeshare scam. We've notified corporate about their actions. I can only hope that this hotel in closed as soon as possible so that others are not subjected to the treatment that we were.

  • Disliked — Front desk, concierge, location (far away from the beach, no public beach access)
  • Stayed June 2008, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CENTRAL WI
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 28, 2008

HOLA, what a great place for the $$$$, priority club member etc // very good front desk / wendy// ramone the bell hop etc // room was very clean and pool side // i spent 3 weeks here and liked every minute// the breakfast buffet guys are the BEST !!!! MAKE SURE TO TIP THESE FELLOWS!!!!! #1// jose// i will be staying here again// its a great place to phase in and out // i spent 10 weeks at the crown paradise club cancun// then 3 weeks here// theres no entertainment //fancy stuff but this is what i like about it // more of a pueblo type setting / lots of other guess use this hotel for the same reason // phase in and out of cancun/ie flight cheaper if you fly thurs instead of fri // spend the night here etc .each morn free paper and buffet included // short walk to the bus stop to go to town or to corazone//I WILL BE STAYING HERE AGAIN!!! i actually miss the staff and the comfort of this hotel / see i say hotel , not fancy mega resort , you have to remember this!!! they shuttle you to the ocean beach a couple times a day if you want / NEXT TIME ill stay at the cpc for 4 weeks then here for xmas and anos neueva then back to the cpc for another 6 weeks or so // OVERALL""" this is a nice place to stay and i will stay here again PERIOD !!!!!!!joe// jose & carol//carolina

  • Liked — Great staff// room / breakfat guys
  • Disliked — Having to leave
  • Stayed March 2008, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Additional Information about Holiday Inn Express Cancun Zona Hotelera

Address: Paseo Pok-ta-pok 21/22 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #93 of 172 hotels in Cancun
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Cancun Zona Hotelera 2.5*
Official Description (provided by the hotel):
Nestled in the heart of the Hotel Zone of Cancun, within the residential area of the Cancun s Golf Course (Pok Ta Pok) by the Nichupte lagoon, Holiday Inn Express Hotel is the perfect place for the business or leisure traveler, combining rooms and facilities of category with a service of excellence. We have 119 comfortable rooms, with beautiful views from the balconies or terraces of our well designed central gardens and main pool. Our special mattresses and pillow s menu, will have enjoying the best dream you ever had! We also have meeting room facilities and business center. We extend you: Buffet Express Breakfast, wireless Internet, local and 01 800 phone calls (within Mexico), coffee service 24 hrs available at the main lobby, 20% discount at a restaurant located one and half block from the Hotel. If you forget any item for personal use, we provide you with it without any charge and we provide you with the benefit of our frequent traveler program Priority Club! Located only 2 km from the Convention Center and main Malls and attractions in Cancun. ... more   less 
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Also Known As:
Holiday Inn Express Cancun Zona Hotelera Hotel Cancun
Holiday Inn Cancun

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