Me and my partner just got back from 2 weeks here and we had a lovely time, although this hotel has a few minor hiccups.
Good points -
Great location - 20 mins from airport, across the road from a shopping mall, 10 min taxi ride to party zone and more shopping malls
Beach - perfect views of the beach, always kept clean and plenty of sun beds
Rooms - the second room we had was perfect, beach view, always kept clean, minibar re-stocked daily
Staff - SOME of the staff couldn't do enough for you - Sylvia round the pool bar was brilliant always had a smile on her face, Felix behind the pool bar was friendly and always gave you good measures, Cindy in the lobby bar made me laugh constantly!
Entertainment team - these people are what make the hotel! Enrique, Winnie, Elena and the rest do such a great job at getting everybody involved and there not too pushy either. Day entertainment consists of water polo, water/beach volleyball, football, bingo, party games to win prizes too. The entertainment team also take you out to a different club every night with transport included. So much easier to do this than doing it all yourself.
Mexican restaurant - out of all the restaurants in this hotel we found this was the best for quality of food.
Drinks - people on here moan about measures of alcohol the bar staff put in, but I can assure you we were always given good measures that were sometimes too strong! And the alcohol is not watered down, although I think the wine is not that from the bottle it is served in.
Air con - free and works well in most rooms
Cleanliness - the hotel was constantly been cleaned, from outside to inside. While we were there the hallways were also been painted too.
Reception - really slow, while I was there I saw many long queues. Not very friendly and some are quite rude.
Food - like I said the Mexican was the best place to go for food in the hotel, other than that it was quite poor. Really random things in the buffet (beef casserole and potatoes for breakfast?) I know we were in Mexico but seriously who has that for breakfast??.. There were plenty of choice but by the end of the holiday we were fed up with it. Also at the end of the holiday I came down with illness quite bad sickness,I'm not sure if this was down to the food there or something else.
Drinks cups - I sometimes was given drinks were I could still taste the cleaning stuff that they had washed the cups in, as they just leave them to drip dry on a drainer, sometimes they use cups what still have suds and water on them.
Rooms - when we booked we asked for double room double bed ocean view. The first room we were given lagoon view and two single beds, the fan was loose, the air conditioning didn't work and actually flooded the room with pools of water. We complained to reception twice. The fan got fixed but the air con didn't, so we asked to move rooms they said they had non available for 2 days so we asked to speak to their manager, all of a sudden they had a ocean view available for us hmmm.. If this happens to you then don't back down from reception keep a fight up and you'll eventually get somewhere. The ocean view we got was perfect.
Night entertainment shows - the shows were really good but the night entertainment just didn't last long enough. The shows were only an hour long and finished around 10, after that they had a band and two singers on but the atmosphere was dead. You could stay there and watch them or go in the lobby bar and have a quiet drink. Not much choice for things to do after 10.
All in all it was a really nice holiday, I'm not sure if I would go back though.
- Also Known As:
- Barcelo Tucancun
- Barcelo Hotel Cancun
- Barcelo Hotel Tucancun Beach
- Barcelo Tucancun Beach Hotel
- Tucancun Beach
- Tucancun Hotel
- Cancun Barcelo
- Barcelo Tucancun Beach Resort
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