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“Passable all-inclusive resort” 3 of 5 stars
Review of Solymar Beach & Resort

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Solymar Beach & Resort
3.0 of 5 Resort   |   Blvd. Kukulkan Km. 18.7 | Zona Hotelera, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #137 of 177 Hotels in Cancun
Goa Velha, India
Top Contributor
64 reviews 64 reviews
33 hotel reviews
Reviews in 43 cities Reviews in 43 cities
48 helpful votes 48 helpful votes
“Passable all-inclusive resort”
3 of 5 stars Reviewed April 3, 2014

We booked this resort as it was on the last leg of our return journey to the US. The rooms are difficult to get to as the floor plan is quite confusing. Reception staff are just OK. Food was not that great as we had stayed at other places in Cancun earlier. Rooms were large and with all amenities but room cleaning was not up to the mark. We had a sea view room which was rather lovely. Service was not that great either but we were there just for a day so it was not a big deal for us. There are better hotels around but you have to pay more. You get what you pay for finally so if you are there for a longer time spend a little more and go to a better place. If you want to save or just spend a day, I guess its OK.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Gerente at Solymar Beach & Resort, responded to this review, July 4, 2014
Google Translation
ponemos nuestro mejor esfuerzo para conseguir clientes como ustedes pasen momentos memorables en nuestra propiedad, agradecemos sus comentario. Y nos es muy grato saber que su estancia fue satisfactoria en términos generales ,por supuesto hemos tomado buena nota de lo que nos indica.
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759 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Woodstock, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 30, 2014

I first have to say I am a pretty easy going guy. I rented a private condo and the owner was the best part of the trip.. Aside from 2 bartenders, there wasn't anyone else in the place that didn't try to rip me off.. And I am sure it was condoned by the hotel including the taxi drivers out front that offer a smorgasbord of drugs and hookers for inflated prices.. I finally lost it when a cabbie from the hotel tried to rip me off on the way to get out of this surreal flashback of a hotel.. There are 4 waring groups that own units in this place and your chances of getting a good unit are the luck of the draw. There is no entertainment and the food is edible at best.. The beach is nice but with the rip tides the red flags are always up and I actually got dragged down the beach about 50 meters on my first day unnoticed by the lifeguard.. Hey my fault.. There is a reason why this joint is reasonably priced and as a guy it was ok but a family and ladies might find it troubling... Not worth the risk people if your laying out serious coin to travel to Cancun.. Spend a few extra bucks and don't worry about the tv and a/c not working...

Room Tip: If you want a nice room, go 2 hotels to the south of this joint...
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  • Stayed March 2014, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Gerente at Solymar Beach & Resort, responded to this review, July 16, 2014
Google Translation
agrademos su comentario su visita y tiempo par dejarnos este comentario la cual le agradecemos mucho, hemos tomado buena nota de los que nos indica

esperemos tenerle muy pronto por as maravillosa playas de Cancún México y nos permita mostrarle los cambios que la propiedad y nuestro servicio ha tenido.
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Huddinge, Sweden
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 7, 2014

Service is very poor. Reception staff arrogant and unfriendly. Service staff unhappy and seem to be frustrated. As customer and guest i feel I'm a problem and a nuisance. Not enough towels in the to give each person their own towels. Restaurant service event driven - no foresight or planning. Very few sun chairs on beach.
Beware of rainfall! First room completely flooded (1-3 cm of water all over the room after moderate rainfall for three hours). We became a "problem" requesting a new room!!
Pool area OK. Restaurant food ok, just. Excellent view and location. Rooms ok for 3-4 star.
Excursion sales in reception area sold a full day excursion to Chichén Itxa and Valladolid which was excellent!
Summary of reveiew - avoid this hotel - no value for money spent!

Room Tip: Avoid this hotel - no value for money spent!
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  • Stayed March 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Gerente at Solymar Beach & Resort, responded to this review, July 3, 2014
Google Translation
primero que nada comentarle que lamentamos su experiencia no haya sido la esperada, muchas gracias por su vista y tiempo para dejarnos un comentario el cual le agradecemos mucho ya que son nuestras áreas de oportunidad a atacar y mejorar.
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2014

Me and my girlfriend had a wonderful relaxing week, from an all inclusive package at this hotel resort. The room may have been a bit basic with furniture, but normal for a 3 star, I think other rooms in the hotel are 4 stars, but we did not care, as we were kindly given a sea view room which was very special for us. The beach was clean, lovely and not overcrowded, the food good and abundant at all times, and generally we were able to relax in privacy, we got on very well with the staff, and were able and make the most of our first Mexican experience. We did not need luxury and we wanted peace, and we got very good value for money for what we paid. Marco

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Gerente at Solymar Beach & Resort, responded to this review, July 3, 2014
Google Translation
muchas gracias por su visita y tiempo para dejarnos un comentario el cual le agradecemos mucho.

esperemos tenerle muy pronto de nuevo por las maravillosas playas de Cancún, México.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, PA
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 14, 2014

This place feels dead. It feels like the present management is away and waiting for someone to buy them out. Nothing seems to be attended to. The sofas in the lobby (the only place you can get the Wi-Fi to work) are ripping at the seams, literally pulling apart. The only ATM doesn't work, and no one seems to care, or know whom to tell. Our room doesn't have a room number on the wall of the hallway. You enter a doorway, go up a little flight of stairs, and to the right is our room. Very poor beds, and plastic table and chairs in the corner. A bit icky. If we hadn't needed an extra night in Cancun due to a flight being canceled, I would not have stayed here. The price was right for an extra (unexpected) night, and I thought it would be nice to be on the beach. I would not recommend this to anyone unless they were in a real pinch.

  • Stayed February 2014
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Gerente at Solymar Beach & Resort, responded to this review, July 3, 2014
Google Translation
primero que nada comentarle que lamentamos su experiencia no haya sido la esperada, muchas gracias por su visita y tiempo para dejarnos este comentario.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 11, 2014

bad rum,bad personal, bad service, terrible food and very expansiv hotell.
i was there in cristmas 2013-2014
det orginal price for a room in this complex cost about 180 US dollar but u can find it cheaper if u find Time share then maybe u onley need to pay 100 dollar for a room
it is allinclusive but the food was not eatble and the food cost 35 dollar for buffe breakfast lunch and dinner for a day.

Room Tip: dont pay more then 100 dollar in high season. its not worth it..!!
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  • Stayed January 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marseille, France
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed December 4, 2013

It was raining in the beds....the apart could be with a nice view but to much repairs are need. No free internet. We décidé to change to place. Sorry...because the personne who attend us was very kind, but these apartments need works....

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia G, Gerente at Solymar Beach & Resort, responded to this review, July 4, 2014
Google Translation
Agradecemos su comentario y por su visita y tiempo para dejarnos un comentario el cual le agradecemos mucho, ya que son nuestras áreas de oportunidad a atacar y mejorar.

esperemos volver a atender en su próxima visita alas maravillosas playas de Cancún, México y nos permita mostrarle los cambios que la propiedad y nuestro servicio ha tenido.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Solymar Beach & Resort

Address: Blvd. Kukulkan Km. 18.7 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
#56 Top resorts Hotel in Cancun
#79 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Solymar Beach & Resort 3*
Number of rooms: 90
Official Description (provided by the hotel):
Solymar Cancun Beach Resort, with a three stars category and splendid five diamonds beach is the perfect place for families and Couples. It's All Inclusive Plan and also Only room ; it will be an unforgettable experience for who looks for quality, economy and service in a relaxed atmosphere.Located on Kilometer 18.70 Hotel Zone, just 15 minutes away from Cancun's international airport to 10 minutes from the main shoppings mall and only three minutes from the Iberostar Cancun Golf Club. 75 Standar rooms distributed in 3 buildings and 10 suites on the ground floor all them with Air conditioning with individual control, Cable TV, telephone service, in room Safety deposit box at no charge. The room counts with either King Size, or two double Beds. The Maximum accommodation is with two double beds for up to four adults. Arrival 3:00 pm / Check out 12:00 pm. ... more   less 
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Also Known As:
Solymar Beach And Resort
Solymar Beach Hotel Cancun
Solymar Beach Resort
Solymar Cancun

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