Service is very poor. Reception staff arrogant and unfriendly. Service staff unhappy and seem to be frustrated. As customer and guest i feel I'm a problem and a nuisance. Not enough towels in the to give each person their own towels. Restaurant service event driven - no foresight or planning. Very few sun chairs on beach.
Beware of rainfall! First room completely flooded (1-3 cm of water all over the room after moderate rainfall for three hours). We became a "problem" requesting a new room!!
Pool area OK. Restaurant food ok, just. Excellent view and location. Rooms ok for 3-4 star.
Excursion sales in reception area sold a full day excursion to Chichén Itxa and Valladolid which was excellent!
Summary of reveiew - avoid this hotel - no value for money spent!
- Official Description (provided by the hotel):
- Solymar Cancun Beach Resort, with a three stars category and splendid five diamonds beach is the perfect place for families and Couples. It's All Inclusive Plan and also Only room ; it will be an unforgettable experience for who looks for quality, economy and service in a relaxed atmosphere.Located on Kilometer 18.70 Hotel Zone, just 15 minutes away from Cancun's international airport to 10 minutes from the main shoppings mall and only three minutes from the Iberostar Cancun Golf Club. 75 Standar rooms distributed in 3 buildings and 10 suites on the ground floor all them with Air conditioning with individual control, Cable TV, telephone service, in room Safety deposit box at no charge. The room counts with either King Size, or two double Beds. The Maximum accommodation is with two double beds for up to four adults. Arrival 3:00 pm / Check out 12:00 pm. ... more less
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- Also Known As:
- Solymar Beach And Resort
- Solymar Beach Hotel Cancun
- Solymar Beach Resort
- Solymar Cancun