Visited Cancun to celebrate my mom's birthday. As soon as I saw the reception I had a bad feeling. I got a regular metallic key for the room. My first thought was like wow. They don't have electronic locks. They had an employee to take us to our room and set up the PIN for the security box without us asking him. I didn't like that. The furniture looked old, the air conditioner didn't work. They had an old TV the ones like boxes not flat TV and no remote. Called the front desk in order to let them know what we got. Waited few minutes and then decided to go outside. It was like an oven in the room. Got changed to go to the pool and stopped by the reception with our list. We asked him if we could get a different room because the guy at the front desk didn't know how long it would take to get things fixed. He sent another guy to show us another room which looked nicer and in front of the pool. We loved that. The air conditioner worked but there was a black box on the wall where you could only turn it on or off. There was no way to adjust the temperature according to what we wanted. The glass door to the balcony didn't close and there was no way to lock it. We decided to keep our valuable things with us the whole time. There was not safety in the room. After coming back from the pool and while taking a shower we had another pool in the shower about 3 -4 inch deep. We talked with the staff about all this. they seemed nice but the facilities were horrible. I travel a lot with the company I work for and they always work with Marriott. I felt so horrible for my parents. I wanted them to have the best vacations and my mom her best birthday present. Next time I will go with Marriott.
Ohh Forgot to mention that we got OLD YELLOW TOWELS. You could see that they were breaking apart. They gave us a voucher to get the towels and if we didn't return they we were going to be charged $25 for each. WHAT A JOKE. Those were worst than rugs to mop floors!!!
- Official Description (provided by the hotel):
- Solymar Cancun Beach Resort, with a three stars category and splendid five diamonds beach is the perfect place for families and Couples. It's All Inclusive Plan and also Only room ; it will be an unforgettable experience for who looks for quality, economy and service in a relaxed atmosphere.Located on Kilometer 18.70 Hotel Zone, just 15 minutes away from Cancun's international airport to 10 minutes from the main shoppings mall and only three minutes from the Iberostar Cancun Golf Club. 75 Standar rooms distributed in 3 buildings and 10 suites on the ground floor all them with Air conditioning with individual control, Cable TV, telephone service, in room Safety deposit box at no charge. The room counts with either King Size, or two double Beds. The Maximum accommodation is with two double beds for up to four adults. Arrival 3:00 pm / Check out 12:00 pm. ... more less
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- Also Known As:
- Solymar Beach And Resort
- Solymar Beach Hotel Cancun
- Solymar Beach Resort
- Solymar Cancun