We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Get what you pay for!” 3 of 5 stars
Review of Hotel Plaza Kokai

Save Saved
You added Hotel Plaza Kokai to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hotel Plaza Kokai
3.0 of 5 Hotel   |   Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #108 of 174 hotels in Cancun
Newcastle, Australia
Top Contributor
79 reviews 79 reviews
29 hotel reviews
Reviews in 42 cities Reviews in 42 cities
37 helpful votes 37 helpful votes
“Get what you pay for!”
3 of 5 stars Reviewed July 26, 2012

We stayed here for 3 nights, which included continental breakfast, but this is not the normal continental; you get 1 small juice, some toast & spread and 1 cup of coffee or tea. There is no cereal and do not ask for extra juice as 1 small glass is all you get. Some of the staff are great, while others can just be rude.

Positives:
-Good air conditioning
-plenty of hot water
-fast checkout
-Elevator
-room had super fast wireless once you are connected. Sometimes takes a few goes to get connected and occassional drops out.
- there are a number of retaurants close, including MacDonalds if you are not sure of the food. And the a a few mini marts within 5 minutes walk.

Negative:
-the shower was old.
-The bathroom did not "look" clean, but was OK. The rest of the room looked ok.

An OK hotel that is close to the airport and not too far from other areas in Cancun.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

60 people have reviewed this hotel

Traveler rating
    5
    21
    19
    8
    7
See reviews for
14
18
8
4
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Memphis, Tennessee
Top Contributor
112 reviews 112 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed December 22, 2011

Inexpensive and <30 minutes from CUN airport. Large, clean, quiet rooms though the furniture and bath design are dated. Free light breakfast, free parking, free internet.

Note that when bililng to a US credit card, the room rate was converted to USD using a fixed exchange of 13 which seemed odd, but was not unreasonable and the charge for one night was a bargain!

  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, FL
Top Contributor
90 reviews 90 reviews
50 hotel reviews
Reviews in 49 cities Reviews in 49 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed December 13, 2011

We got a cheap rate (December 11 2011) ~$60, including continental breakfast for 2 people.

Positive:
-Continental breakfast included (coffe, juice or fruit, bread+ spread.)
-Good air conditioning, and TV with lots of channel, hot water
-we were able to park right in front (free parking)
-fast checkout
-Elevator
-room had super fast wireless
*If you like Japanesse food, right across from the hotel, there is a great japanesse. We got great sushi for 100-95 pesos, tempura for 135 pesos. Great service, great quality of sushi, and the walk is a 2 min across the street.

Neutral:
-Check in slow. And, we were charged their "ongoing" exchange rate. *I think it was 12 or something, vs the 12.90 seen everywhere else

Negative:
-public computer with super slow internet and no printer
-the shower was beyond old. It looked put together with cheap glue
-Old blankets/towels
-uncomfortable beds...but we were coming from spending all afternoon hiking and swimming at the cenotes, so we slept fine.
-The shower did not "look" clean. The rest of the room looked ok.

*if you are looking to save some $$ and will arrive here late in the evening and will leave early in the morning, I do recommend. If you need to be close to the downtown, turistic area, this is not a place for you.

  • Stayed December 2011, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 22, 2011

This place was really gross. The room had textured white washed walls with some drips and stains on the walls. The bed was well worn and the coverlet was old and faded. The lighting was dim and I believe flourescent. The batheroom tub had stains and backed up when we took a shower. The water started running brown, though it did clear up after 30 seconds or so.

The drain on the bathroom floor was broken and I kept catching my foot on it. I've backpacked in Asia and stayed in some pretty run-down places, but they were $5 a night. At $90 a night, I expect clean!

Also, they advertise free parking for guests...this is street parking that they hold at the front of the hotel, and you have to pull up on the curb. And, the pool was green tinted with algae.

The only bright spots in this dismal experience: the staff is absolutely lovely and they gave us a refund for the nights we'd already paid for when we checked out after just one night. The continental breakfast was just coffee, toast and either juice or fruit, but the coffee was awesome!

  • Stayed February 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Top Contributor
67 reviews 67 reviews
31 hotel reviews
Reviews in 55 cities Reviews in 55 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed April 11, 2010

Kokai Plaza has a great central location (in el Centro close to bus station). The hotel's rooms are adequate - somehow the air conditioning never really functioned well. Tile floors and hard beds probably resemble every other budget hotel in Mexico. But room was clean and had bottled water. Pool is very small and not so clean. Restaurant attached serving continental breakfast is good. Staff was helpful. I would probably stay at Radisson down the street in future for a few more pesos.

  • Stayed April 2010, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 3, 2009

This was an ideal room for what we needed-A hotel near the bus station and the centre of town. The hotel was friendly, clean and comfortable. We Paid about 700 pesos and that included a full breakfast and air conditioning in the rooms. They also let us keep our bags behind reception while we explored downtown.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 31, 2008

Friendly and helpful staffs. Help us with making a lot of arrangements. Convenient location. Easy walk to bus station and downtown restaurants. Amenities commensurate with price.

We basically used the hotel as our base for exploring the attractions in surrounding areas. The hotel staff help us get rental car in which we drove to Chichen Itza, Ek Balam, Coba, Tulum, and so on. It's a perfectly fine place for our kind of travel, but if you want to spend a lot of time enjoying yourself in the hotel, you should look at beach-front hotels instead.

  • Liked — Convenient location. Helpful staff
  • Disliked — Small pool
  • Stayed November 2008, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Plaza Kokai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Plaza Kokai

Address: Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#108 Business Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Plaza Kokai 3*
Official Description (provided by the hotel):
Hotel Plaza Kokai is located in the city of Cancun, which is often referred to as the Mexican Caribbean. Cancun is in Quintana Roo, on the Yucatan Peninsula. For a good night’s sleep, each room in Hotel Plaza Kokai is air-conditioned, and furnished with a cozy bed, hair dryer, wireless Internet access, luggage rack, and private toilet and bath. Accommodations further have a writing desk and chair. Hotel Plaza Kokai in Cancun warmly welcomes every business and leisure traveler into its safe and amply furnished confines. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Tingo, Hotels.com, HostelWorld, HostelBookers, BookingOdigeoWL, Venere and Otel so you can book your Hotel Plaza Kokai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Plaza Kokai Hotel

Owners: What's your side of the story?

If you own or manage Hotel Plaza Kokai, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.