This place was really gross. The room had textured white washed walls with some drips and stains on the walls. The bed was well worn and the coverlet was old and faded. The lighting was dim and I believe flourescent. The batheroom tub had stains and backed up when we took a shower. The water started running brown, though it did clear up after 30 seconds or so.

The drain on the bathroom floor was broken and I kept catching my foot on it. I've backpacked in Asia and stayed in some pretty run-down places, but they were $5 a night. At $90 a night, I expect clean!

Also, they advertise free parking for guests...this is street parking that they hold at the front of the hotel, and you have to pull up on the curb. And, the pool was green tinted with algae.

The only bright spots in this dismal experience: the staff is absolutely lovely and they gave us a refund for the nights we'd already paid for when we checked out after just one night. The continental breakfast was just coffee, toast and either juice or fruit, but the coffee was awesome!

Kokai Plaza has a great central location (in el Centro close to bus station). The hotel's rooms are adequate - somehow the air conditioning never really functioned well. Tile floors and hard beds probably resemble every other budget hotel in Mexico. But room was clean and had bottled water. Pool is very small and not so clean. Restaurant attached serving continental breakfast is good. Staff was helpful. I would probably stay at Radisson down the street in future for a few more pesos.

This was an ideal room for what we needed-A hotel near the bus station and the centre of town. The hotel was friendly, clean and comfortable. We Paid about 700 pesos and that included a full breakfast and air conditioning in the rooms. They also let us keep our bags behind reception while we explored downtown.

Friendly and helpful staffs. Help us with making a lot of arrangements. Convenient location. Easy walk to bus station and downtown restaurants. Amenities commensurate with price.

We basically used the hotel as our base for exploring the attractions in surrounding areas. The hotel staff help us get rental car in which we drove to Chichen Itza, Ek Balam, Coba, Tulum, and so on. It's a perfectly fine place for our kind of travel, but if you want to spend a lot of time enjoying yourself in the hotel, you should look at beach-front hotels instead.