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Hotel Plaza Kokai: Traveler Reviews

3.0 of 5
Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico
Hotel amenities
Hotel Plaza Kokai
Ranked #123 of 171 hotels in Cancun
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29 reviews from our community

    Trip type
Traveler rating
    3
    6
    11
    5
    4
Date Rating
Orlando, FL
Senior Contributor
39 reviews 39 reviews
35 hotel reviews
Reviews in 34 cities Reviews in 34 cities
60 helpful votes 60 helpful votes
“ok for 1 night prior to trip, cheap, 30min from airport”
3 of 5 stars Reviewed December 13, 2011

We got a cheap rate (December 11 2011) ~$60, including continental breakfast for 2 people.

Positive:
-Continental breakfast included (coffe, juice or fruit, bread+ spread.)
-Good air conditioning, and TV with lots of channel, hot water
-we were able to park right in front (free parking)
-fast checkout
-Elevator
-room had super fast wireless
*If you like Japanesse food, right across from the hotel, there is a great japanesse. We got great sushi for 100-95 pesos, tempura for 135 pesos. Great service, great quality of sushi, and the walk is a 2 min across the street.

Neutral:
-Check in slow. And, we were charged their "ongoing" exchange rate. *I think it was 12 or something, vs the 12.90 seen everywhere else

Negative:
-public computer with super slow internet and no printer
-the shower was beyond old. It looked put together with cheap glue
-Old blankets/towels
-uncomfortable beds...but we were coming from spending all afternoon hiking and swimming at the cenotes, so we slept fine.
-The shower did not "look" clean. The rest of the room looked ok.

*if you are looking to save some $$ and will arrive here late in the evening and will leave early in the morning, I do recommend. If you need to be close to the downtown, turistic area, this is not a place for you.

  • Stayed December 2011, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask panedu50 about Hotel Plaza Kokai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Ughhh...don't stay here”
2 of 5 stars Reviewed February 22, 2011

This place was really gross. The room had textured white washed walls with some drips and stains on the walls. The bed was well worn and the coverlet was old and faded. The lighting was dim and I believe flourescent. The batheroom tub had stains and backed up when we took a shower. The water started running brown, though it did clear up after 30 seconds or so.

The drain on the bathroom floor was broken and I kept catching my foot on it. I've backpacked in Asia and stayed in some pretty run-down places, but they were $5 a night. At $90 a night, I expect clean!

Also, they advertise free parking for guests...this is street parking that they hold at the front of the hotel, and you have to pull up on the curb. And, the pool was green tinted with algae.

The only bright spots in this dismal experience: the staff is absolutely lovely and they gave us a refund for the nights we'd already paid for when we checked out after just one night. The continental breakfast was just coffee, toast and either juice or fruit, but the coffee was awesome!

  • Stayed February 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask LaurieInBrooklyn about Hotel Plaza Kokai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Top Contributor
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27 hotel reviews
Reviews in 49 cities Reviews in 49 cities
29 helpful votes 29 helpful votes
“Adequate Accommodations”
3 of 5 stars Reviewed April 11, 2010

Kokai Plaza has a great central location (in el Centro close to bus station). The hotel's rooms are adequate - somehow the air conditioning never really functioned well. Tile floors and hard beds probably resemble every other budget hotel in Mexico. But room was clean and had bottled water. Pool is very small and not so clean. Restaurant attached serving continental breakfast is good. Staff was helpful. I would probably stay at Radisson down the street in future for a few more pesos.

  • Stayed April 2010, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by dmlandis for Cancun
Ask dmlandis about Hotel Plaza Kokai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Refreshing change from some dodgy buget hotels”
4 of 5 stars Reviewed March 3, 2009

This was an ideal room for what we needed-A hotel near the bus station and the centre of town. The hotel was friendly, clean and comfortable. We Paid about 700 pesos and that included a full breakfast and air conditioning in the rooms. They also let us keep our bags behind reception while we explored downtown.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask WalesHack about Hotel Plaza Kokai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
1 review
2 helpful votes 2 helpful votes
“Dependable, Convenient, Budget-friendly Hotel”
5 of 5 stars Reviewed December 31, 2008

Friendly and helpful staffs. Help us with making a lot of arrangements. Convenient location. Easy walk to bus station and downtown restaurants. Amenities commensurate with price.

We basically used the hotel as our base for exploring the attractions in surrounding areas. The hotel staff help us get rental car in which we drove to Chichen Itza, Ek Balam, Coba, Tulum, and so on. It's a perfectly fine place for our kind of travel, but if you want to spend a lot of time enjoying yourself in the hotel, you should look at beach-front hotels instead.

  • Liked — Convenient location. Helpful staff
  • Disliked — Small pool
  • Stayed November 2008, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
Ask mdtrvlr123 about Hotel Plaza Kokai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Hotel Plaza Kokai

Also Known As:
Plaza Kokai Hotel
Address: Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Business Center Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #123 of 171 hotels in Cancun
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Hotel Plaza Kokai is located in the city of Cancun, which is often referred to as the Mexican Caribbean. Cancun is in Quintana Roo, on the Yucatan Peninsula. For a good night’s sleep, each room in Hotel Plaza Kokai is air-conditioned, and furnished with a cozy bed, hair dryer, wireless Internet access, luggage rack, and private toilet and bath. Accommodations further have a writing desk and chair. Hotel Plaza Kokai in Cancun warmly welcomes every business and leisure traveler into its safe and amply furnished confines. ... more   less 
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