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“Amazing holiday , staff service 5*” 5 of 5 stars
Review of Grand Park Royal Cancun Caribe

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Grand Park Royal Cancun Caribe
4.0 of 5 Resort (All-Inclusive)   |   Blvd. Kukulcan Km 10.5, Zona Hotelera, Cancun 77500, Mexico   |  
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Hotel amenities
Ranked #37 of 177 Hotels in Cancun
Manchester
1 review
2 helpful votes 2 helpful votes
“Amazing holiday , staff service 5*”
5 of 5 stars Reviewed June 23, 2014 via mobile

Stayed here with my daughter in May for 8 nights and instantly from arriving we we're greeted with a cocktail which was much appreciated after out 10.5 hour flight from Manchester uk , we stayed in room 4206 and I wud recommend it as it was right on the beach amazing room,,, food ohhh myyy godddddd Ur spoilt for choice all restaurants amazing and the staff we're always happy and friendly ,,,weather was very hot everyday we was there ,, the entertainment staff were amazing I can't put into words how friendly and helpful they are ,, I was on my own with my daughter and everyday they were makin a fuss over my daughter and she joined in many activities there she loved it ,, Chris, Adrian we're truly great always had a smile even tho they work very hard to please they made out holiday so much better ,,, I've read a lot ov positive things before I went I can honestly say we will return here soon xxx Helen and Georgina xxxx

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review, June 26, 2014
Thank you for choosing Grand Park Royal Cancun Caribe as host of your recent vacation. I am very glad to know that our enthusiastic staff did everything in their hands to assure you a unique and memorable experience. We all at Grand Park Royal Cancun Caribe forward to welcome you back in the near future and provide you a memorable experience
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3,554 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (636)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
New jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed June 22, 2014

My wife and I, along with another couple stayed at the Grand Park Royal from 6/15 thru 6/20. We had fantastic weather the entire time with plenty of sunshine, a wonderful, constant breeze and one of the most beautiful beaches I’ve seen. We arrived at the resort about 11:00 am from N.J. Check-in was very easy and we all upgraded to the Royal Tower which is an ocean front room with a Jacuzzi. It was much cheaper to upgrade at the front desk as opposed to on line (Expedia), only an additional $50 per night per room, it was well worth it. Expedia was asking $128 per night and we were in our rooms by noon. Normal check-in is 3:00pm.
The grounds, restaurants, pool areas, beach, lobbies and other general public areas are maintained at a high level. Maintenance people were constantly sweeping, scrubbing, washing and wiping. Every day we came back from the pool/beach and found the rooms spotless with plenty of towels.
All the bartenders did a great job keeping up making drinks throughout the resort. The booze was mostly imported, Jonnie Walker Red, Bacardi Rum and Stolichnaya Vodka to name a few. No pool side or beach service...it was never a problem.
We stayed at the activity pool only one day. It was very nice, clean, with easy access to the beach. You’ll find the grill for hamburgers, hot dogs and notchos, all were pretty good. You’ll also find a walk-up bar and the pizza station, also pretty good. On the other side is the quieter pool with a swim-up bar, couches and beds with plenty of shade and great views of the beach and the lagoon. It is also much cooler there with a constant breeze from the ocean. We spent most of the time there.
The food, atmosphere and service in the dinner restaurants were excellent, especially the Italian restaurant El Mirador. Children under 12 not permitted and men need to wear long pants as in The Oriental, which was OK with us. We only ate breakfast in the buffet but heard they did a good job changing things up nightly. There is also La Concha, located next to the activity pool serving breakfast and lunch. Also very good and overlooking the ocean. The only problem is making reservations for dinner. You have to wait in line every day to hopefully get a reservation for the next night. A few tips in the right hands and you’ll never have to stand in line...we never did and got seated the same night.
The location is perfect, 15 minutes from the airport, 5 minute cab ride to Carlos and Charlie’s, Senor Frogs, CoCo Bongos, etc; and a 15 minute walk to The Flamingo Mall. The location doesn’t get much better.
Not too many negative things can be said about this place and are not worth writing. I can go on about the good stuff. It was worth every penny we spent and more. We had a blast with good friends and would do it again in a heartbeat. I highly recommend it.

Room Tip: Hacienda Sisal restaurant for very good Mexican, 5 minutes south of hotel. Quiet pool much cooler wi...
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review, June 26, 2014
Thank you very much for your review. I am very glad to read that you were satisfied by the service we provided and that you enjoyed your time here at the Grand Park Royal Cancun Caribe. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 18, 2014

Booked this all-inclusive deal through Bookit.com Great Price and Great time!! All-inclusive is the only way to go! Stayed up in the top section which I think is better as you have exclusive access to infinity pool and swim up bar. Make sure you get there early to bag a Bali bed by the pool. The bar staff up there were so much fun and became like friends - having fun mixing our own cocktail concoctions. The wood fired pizzas down at the bottom pool were the best I ever had - so tasty...unless it was bcoz I was drunk..lol! Can't really fault our stay, except the Asian restaurant. The food was not really authentic Asian however the beautiful decor made up for that. Would love to go back to Cancun again!! Probably the best resorts and beaches in the world!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review, June 26, 2014
Thank you very much for allowing us host your holidays. I am glad to know we were able to provide you a wonderful experience. We all at Grand Park Royal Cancun Caribe look forward to welcome you back in the near future for more relaxing experiences.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 16, 2014

This hotel was awesome. The rooms were immaculate and the food options were delicious. However, our favorite part was the staff. Everyone was amazing from the front desk to the bartenders to the entertainment staff. My family was treated like royalty....we were acknowledged by name wherever we went. We would for sure return to this phenomenal hotel!!!!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review, June 26, 2014
Thank you very much for taking time out of your day to share your experience with future travelers. It is reviews like yours that make me believe that we are on the right path to achieve excellence. I feel very pleased to know that you enjoyed your stay with us so much and that we were able to help make your vacation a great one. We would love to welcome you once more here at the Grand Park Royal Cancun Caribe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2014

We just got back from Grand Park Royal Cancun Caribe a couple weeks ago and had such an amazing time! We arrived early from the airport (we used Best Day shuttle service which I highly recommend) and were able to have an early check in. Our room was an ocean view room. It was spectacular! Our weather over the weekend wasn't the best- cloudy with major thunderstorms- but we had some clear mornings and a one great beach day. The hotel was clean and the staff was very attentive. The food was delicious and no matter what time of day it is, something is always available for you to snack on. We had a great experience there and will definitely go back (just not in the rainy season)!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review, June 26, 2014
Thank you for your review, I am happy you enjoyed your stay with us so much. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 15, 2014

This hotel is beautiful. The rooms are big and very clean. We had a wonderful ocean view from our balcony. The entertainment staff was the best! Kenya, Paulina, Nejeli, and Christopher made a point to remember my kid's names and included them in all the activities. The girls went out of their way to play with the kids in the pool and at the beach. We loved them! I really like the addition of the photographer on sight. Fredrico took some beautiful pictures of my kids and put together a great video of those pictures. The only thing I would complain about is the dress code in the main restaurant. My son was not allowed in the main restaurant with a "sleeveless" shirt. He had to return to our room to change. I found this strange since there were many women let in the restaraunt in swimsuits with see-through cover ups, short shorts and tank tops. It seemed like a double standard to me. We will return to the hotel prepared with regular t-shirts for him. With that complaint aside, it is a great place to visit and the entire staff was so helpful and nice. Great place to visit!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review, June 26, 2014
Thank you for sharing your experience on this site. I am glad to learn that you had such a good time with us. We would love to welcome you once more on your next visit to Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 15, 2014

We stayed June 5th for 3 nights, the hotel is clean and beautiful. We arrived at noon and check in is at 3 pm. Front desk was friendly and gave us our bands so that we could go and get cocktails and lunch. Our room was on 3 rd floor with ocean view. We were happy with it and room was spacious. We went to make restaurant reservations right away and Italian was sold out all nights. We were able to get the other two. First night we were at the Asian restaurant and it has a wonderful ambience and food was great. We took the advice of prior reviews and tipped the bartenders day 1 and it payed off. The buffets had lots of good selections. My only gripe was I wished they served more vegetarian options at the restaurants. We were approached by time share folks in lobby but politely said no each time. They did not harass us. Maybe we just got lucky. My boyfriend speaks Spanish so I did not have a chance to experience what other reviews mentioned about staff not speaking English, but from what I observed, there was always someone that spoke English at desk that the girls could call on. Overall we had a grand time. The massage was awesome too! Don't forget to check out the spa!!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review, June 26, 2014
Thank you very much for your review. I am very glad to read that you were satisfied by the service we provided and that you enjoyed your time here at the Grand Park Royal Cancun Caribe. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Park Royal Cancun Caribe

Address: Blvd. Kukulcan Km 10.5, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Business Hotel in Cancun
#26 Spa Hotel in Cancun
#29 Luxury Hotel in Cancun
#31 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
#45 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Park Royal Cancun Caribe 4*
Number of rooms: 311
Official Description (provided by the hotel):
The most exclusive Cancun All-Inclusive experience is waiting for you! Sunny days, white-sand beaches and spectacular views of the turquoise Caribbean Sea are just a little of the many things you’ll enjoy by staying at Grand Park Royal Cancun Caribe. Boasting beachfront location, right in the heart of the Hotel Zone, our All-Inclusive family resort in Cancun promises an unforgettable stay in the most popular and exciting destination of the mexican Caribbean. ... more   less 
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Also Known As:
Grand Park Royal Cancun Caribe Hotel Cancun
Caribe Park Royal Grand Cancun

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