We stayed for 5 days in the middle of January. Traveled with my husband, his parents, and my parents. We have stayed at two other all-inclusives in Mexico (Rio Palace in Puerto Vallarte and Catalonia Playa Maroma), so our review takes into account experiences at other resorts. Overall, had a satisfying stay.
I initially booked a garden view room through expedia, but because we are expedia elite members, we were upgraded to an oceanfront room, wi-fi and access to the gym for free!!
For airport transfer, we booked usa-transfers and had a good experience. $65 round trip for 6 people.
-2 restaurants (Italian & Asian), 1 café (pastries, coffee, and ice cream), snack bar (hamburgers & nachos), and pizza bar; there is also a restaurant that is open during breakfast and lunch that is first-come, first-serve, which is an alternative to the buffet style breakfast and lunch
-2 swimming pools (one louder, one quieter), hot tub which seats many but is not that hot
-property design is great- bathrooms located near pools for easy access. Pools are beautiful with plenty of beach recliners but the bali beds are very limited.
-friendly activities staff: enjoyed volleyball, water aerobics (for the seniors traveling in our group), and they also had an activity to braid bracelets, which I hadn’t seen at other resorts. Overall staff very helpful.
-plenty of seafood options in the buffet. The most seafood of any resort I have been to.
-gym equipment is modern & clean (although not free)
- easy and affordable access to malls and flea markets via the bus ($1 each way, per person). Although, watch out for your wallets on the bus! My mom’s wallet got stolen on the bus
-bali beds near the pool are comfortable and luxurious! Beautiful long beach, some rocks & shells.
-everything is very clean
-great ice cream at the cafe
- the hotel gift shop had surprisingly good prices compared to other places we shopped at. So try shopping there first! (we went to Las Isla shopping center, which seemed more expensive & Market 28 Flea Market, which involved a lot of haggling)
-wi-fi and gym are not included with the all-inclusive package. Luckily, we got these amenities for free due to the expedia-elite thing. Wi-fi would have cost about $60 for the week, per room. In other all-inclusive places we have stayed, there was at least free wi-fi in the lobby, if not in your room.
-wi-fi connection was spotty in our rooms, but could work near the pools
-only two restaurants (an Italian restaurant and Asian restaurant) for dinner. You can only make reservations from 12-3pm on the same day. We tried making a reservation at the Italian restaurant at 2pm on a particular day, and they were already booked- so make sure you book early! Both restaurants had good food. My family favored the Italian restaurant over the Asian restaurant
-men cannot wear sleeveless shirts (like a basketball jersey) into the buffet. I am used to these dress codes for the fancy restaurants, but not for buffets. It’s interesting, because there are plenty of women in bikinis with minimal cover-up that are allowed into the buffet.
-not a huge deal, but we didn't receive any drinks when checking in
-our rooms were not too soundproof. could hear people in the hallways and the adjoining room.
-if you book an excursion, make sure they know you are from the Grand Park Royal Caribe, NOT the Grand Park Pyramids. The names are very similar. Someone who booked our swimming with the dolphins tour entered our hotel as the Grand Park Pyramids hotel, thus we did not get picked up at our correct hotel and ended up losing our appointment time for the excursion.
-There are people trying to get you to join the Royal Vacations club. You go to a 90 minute presentation in exchange for $100 off any excursion. Our presentation ended up taking 3 hours!! The people are very persuasive and offer a lot of incentives for you to purchase a membership. The incentives they were promising my husband and I included a free flight to Australia, 2 weeks accommodation in Australia, and unlimited free stays in their Mexican resorts for the first 30 months of our membership!! Seems too good to be true! Luckily, we asked them for time to consider, and went back to our rooms to research the company online; they have very poor reviews in terms of people being able to use their membership for their holidays. So, if you end up doing this presentation to get your $100 coupon, tell them in advance that you will only stay 90 minutes and don’t ask any questions; I wish we would have done that, instead of wasting 3 hours there. Research Royal Vacations club prior to going to the presentation, otherwise you can easily be taken in. The people running the tours are very pleasant and nice- you don’t want to say “no” to them!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.