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“Disappointing!” 1 of 5 stars
Review of Grand Park Royal Cancun Caribe

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Grand Park Royal Cancun Caribe
4.0 of 5 Resort (All-Inclusive)   |   Blvd. Kukulcan Km 10.5, Zona Hotelera, Cancun 77500, Mexico   |  
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Ranked #37 of 174 hotels in Cancun
Johannesburg, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Disappointing!”
1 of 5 stars Reviewed December 2, 2012

I stayed at this hotel during October this year. My credit card was incorrectly charged three times for the cost of the accommodation. I brought this to the hotel's attention immediately and I was assured by Alberto at the front desk that this would be reversed immediately. Notwithstanding this assurance, only two of the three charges were reversed. For the past month I have been attempting to recover approximately $450 from the hotel but to no avail. I have no choice but to conclude that my money has been stollen!

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,312 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (601)
Date | Rating
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  • English first
  • French first
  • German first
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  • Japanese first
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English first
Salt Lake City, Utah
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed December 2, 2012

The hotel is located in a great section of beach in the hotel zone. It has a beautiful pool area with really fun outdoor activities staff and the food was good. However the bad may out way the good.

Their timeshare sales is what really ruined our time at this resort. From the moment we walked in the door they asked if we would sign up for the "welcome breakfast." We had originally turned it down the first two days and they left notes under our door and called our room asking when we would be available. Then we needed the wifi and unless you wanted to pay the $80, they suggested we could get free wifi for going to the 90 minute breakfast. It was NOT 90 minutes. We talked to two other guest and the also endured a THREE HOUR timeshare presentation.

After the presentation their rep found me on the beach, at lunch, and in the halls asking when we were ready to return to talk to their sales manager. And after all that, the wifi didn't work and would time out and we ended up having to pay for wifi. So we spent the entire week turning down timeshare offers and saying no thank you to the appointment setters stationed next to the front doors and stationed next to the elevators.

We have been to 3 other resorts in Cancun and Playa Del Carmen and haven't experienced that kind of relentless sales. All the other resorts offered the same good service and I would suggest tryIng another one. In addition to the frustrating sales effort, we didn't enjoy that they only have one dinner restaurant for kids under 12 and it's a buffet. And despite them listing free non motorized sports, that means providing soccer balls and volley balls. They didn't have boggie boards or really any sport items.

Overall, my experience wasn't great compared to other Cancun resorts. The things that we enjoyed, and it seems others enjoyed most was the service staff. However, Cancun as a whole offers great service that you would find at many of the other resorts.

Room Tip: We payed extra for a "beach view" but I don't think there's any non beach view roo...
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  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branford, CT
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 29, 2012

At the recommendation from a friend who previously stayed here, we too booked with the in-laws (12 guests total, 5 rooms) for a trip over the Thanksgiving holiday and weekend. Upon arrival, the grounds are clean and organized as you drive up the hill and you are greeted by the waiting bell staff who gladly take your luggage, hold it while you check in, then deliver it and you to your room (no wondering around here looking for your room). You are given a wrist band upon check-in, signifying you're a guest (don't loose it, a $78 penalty awaits you if you do). We were given a room in the Main Tower, on the 6th floor (or 5th to them, since the ground level is counted as Lobby then counts up 1-6??) which more than overlooks the tall palm trees to the beautiful water and beach. Anything lower than floor 3 would have a obscured view. If you can, opt for the newer rooms that are in the Royal Tower, as they are truly beach front and from what I can see looking in, they at least have flat screen tv's as the Main Tower still had large tube style tv's. Family was staying in the Premier Tower, which is a further walk, but they also have the larger tv's but nicer bathrooms. Our room in the Main Tower was a king bed (very hard) but two beds were available. They do offer a hardwired hair dryer (read unstealable) and lighted magnifying mirror. The shower/tub had the best water pressure that either of us has ever experienced. A round table and two chairs adorned the nearby 4 drawer dresser and a single chair adorned the corner. A keypad safe was in the closet (a plus). On the patio, was two chairs and small table. Speaking of the Premier Tower, the double vanity/sink was nice but the large shower with rainhead and two body sprays looked inviting. Wi-fi available thru-out property, with strong signals, but costly ($10/day, $65~ for our entire stay, but a unlocked signal was picked up from our balcony).
The main pool was nice as it was large, offered a range of depth (up to 8 feet), had a volleyball net and twin basketball nets set up. Palapa trees/huts surrounded the pool for shade, along with about 6 double loungers with retractable canopies. There was a nearby bar (Fresco) open 10A-8P (per the directory, but seemed to be open later during outside events). The infinity pool was our favorite, as the upper level spilled over to a lower level that is a little more secluded. Not much shade here unless you land one of the 10 or so bali beds (don't just leave a towel & personal items, sign in with the pool staff as for which one you want and your room number to lock one in for the day, but start early). The beach was wide and and the water was inviting.
The dining was only so-so. The Italian and Oriental restaurants start taking reservations at noon for dinner, but fill up quick. We enjoyed the Italian twice, Oriental once for dinner. The breakfast buffet wasn't the best spread, but ok. No bacon displayed but if you ask your server, they'd bring some (when they weren't out of it). Small boxes of cereal, omelet station, hot & cold selections. Lunch was best enjoyed by the endless small pizza slices or the hamburger/hotdog station. Dinner buffet opens at 630, with varying theme nights (thereby narrowing the selection again). The bars around the property offer excellent mixed drinks and two beers (Corona & Dos Equis) but the pool bars give it to you in styrofoam cups, so tip is to bring a larger cup from home. Strangely enough, what family resort doesn't offer french fries at the buffet or hamburg/hotdog station?
Overall, the property is extremely clean (Disney World clean), and someone is always cleaning something. The pool staff are constantly on the prowl for empty cups or plates, and will whisk them away before you get the chance to discard it. The staff were very polite, friendly and very clean. The pool activities rival that seen on cruise ships as the pool staff was exuberant and funny. There was a updated gym, that cost $8/day.
Some of the cons were the pools and hottub closed at 8PM, and weren't that warm. The bed (ours at least) tend to be hard in the main tower, the families double beds in the premier tower were softer. There isn't much to watch on tv. 27 channels, 11 in English. No network channels here. Rooms in the main tower were dated. Expensive wi-fi.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida City, Florida
1 review
5 of 5 stars Reviewed November 27, 2012

My wife and I traveled tp Grand Park Royal Cancun Caribe for our annual anniversary trip. T service was very good... The pool &beach staff work incredibly hard &I must mention Monique (thank you for the spanish lessons ) and both bartenders Jorge and Alexander.... Best drinks ever. Coffee Sole was the best, ice creams and salads !!!! The food was excellent and the speciality restaurants Italian and Japanese.. My wife used the gym every day and wa happy with 8 dlls at day with it. We cannot wait to visit again in the summer!!!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernon, Connecticut
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 27, 2012

The overall hotel experience was great! The entire staff was polite and attentive. I have never seen people more willing to please than during this stay. The cleanliness of the entire hotel deserves accolades. The food was good at the buffet, but making a reservation for the Italian or Oriental dining areas was difficult because you had a span of about 15 minutes from the time they start taking reservations to being filled. The location was fantastic. When we needed a little diversion we would walk or take a bus in either direction to a shopping plaza. The buses were very easy to use. I cannot say enough about the beautiful beach; we always found a lounge chair by the pool or on the beach.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed November 26, 2012

My boyfriend and I just returned from a 5 night trip, and had an amazing time. Service was excellent.
During our stay we ate 3 times at the Italian restaurant, we loved it. La Concha for lunch was great. The japanesse was ok. And the main restaurant Cocay was nice for breakfast.
The beach was the best, white sand and turquise sea.
The activities staff were great specially Monique. She was our best friend there, we played beach volley, and now we know how to make guakamolee!!!!
Drinks were delicious at the Equinox lounge bar.
Very Highly Recommended....!!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Canada
Top Contributor
78 reviews 78 reviews
13 hotel reviews
Reviews in 34 cities Reviews in 34 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed November 26, 2012

I had a wonderful week stay at this resort! Everything was great....the food and selection (buffet was great, the Italian restaurant had delicious food, the Cafe had great coffee and desserts), the cleanliness, lovely landscaping, great rooms, fantastic service overall, wonderful staff. I loved the activity staff: Monique, Carlos, Benji, Diego, Esteban.....they were friendly and enthusiastic!

The layout of the resort was great. The resort was a perfect size, not too big, everything is easily accessible. Lovely pool areas (the adult pool was beautiful and quiet, the main pool was fun and lively). The beach was immaculate, nice white sand and gorgeous water (though the waves can be very high around here, so just beware of that). The location of this resort is awesome, close to shopping malls and the clubs! You can also book many day tour trips from this resort.

Fantastic resort, great experience overall !!

Stayed November 2012, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Park Royal Cancun Caribe

Address: Blvd. Kukulcan Km 10.5, Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Spa Hotel in Cancun
#25 Business Hotel in Cancun
#29 Luxury Hotel in Cancun
#31 Top resorts Hotel in Cancun
#33 On the Beach Hotel in Cancun
#45 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Park Royal Cancun Caribe 4*
Official Description (provided by the hotel):
The most exclusive Cancun All-Inclusive experience is waiting for you! Sunny days, white-sand beaches and spectacular views of the turquoise Caribbean Sea are just a little of the many things you’ll enjoy by staying at Grand Park Royal Cancun Caribe. Boasting beachfront location, right in the heart of the Hotel Zone, our All-Inclusive family resort in Cancun promises an unforgettable stay in the most popular and exciting destination of the mexican Caribbean. ... more   less 
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Also Known As:
Grand Park Royal Cancun Caribe Hotel Cancun
Caribe Park Royal Grand Cancun

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