Stayed for 5 nights in November and absolutely loved it. Food, service and escpecially the entertainment staff we're fantastic and always willing to go out of the way to help. The Italian restaurant was superb. The resort presents great value for money, particularly for the Aussie traveler with a trip to this resort being almost a quarter of the cost for an equivalent Aussie Whitsunday All-inclusive resort. 100% recommended!

After extensive research on all-inclusive Cancun resorts my husband and I chose to stay here for 8 days in November. All of the reviews we read on here about the Grand Park Royal were so helpful and we found all of them to be accurate. Our room on the 6th floor in the Premier Tower was beautiful. We were on the end and had a gorgeous view and our bathroom shower was to die for! Our room had two double beds which are a little stiff, but the pillows were comfortable and the room was immaculately cleaned every day. The entire resort is spotless. My husband and I kept commenting on how hard everyone worked. If someone was at the towel counter and the worker was doing something at the pool, he would jog back to the counter so the person didn't have to wait. There are workers always cleaning and everyone is helpful and friendly. How anyone can complain about the food selection here is beyond us. We found the Cocay buffet to offer a HUGE array of food at every meal. I was pleasantly surprised at the healthy options. Fruit and vegetables were available at every meal. For breakfast there is in omelet bar, a large selection of other warm dishes (eggs, pancakes, waffles, potatoes, sausage, Chef's selection, soup), a cereal assortment, yogurt, juices, fruit, cottage cheese....the list goes on. At lunch there is a pasta bar where you pick your pasta, sauce and ingredients and the chef cooks it right there. You simply will not leave the buffet hungry, EVER! Most dinners we chose to eat at the Italian restaurant, El Mirador, because it was amazing and we prefer Italian over the Oriental food offered at El Oriental restaurant. The food (we both loved the tomato and broccoli soup, the lasagna, braised beef, pizzas), the ambience, the service (thank you, Jesus), the salad bar, the dessert bar - all were top notch at Mirador! On a couple occasions we ordered room service and found it to be quick and the food to be excellent. The food was always beautifully presented (and this happened no matter where we ate), hot and fresh. Our vacation was meant for relaxation only and we literally spent every day at the infinity pool from sun up to sun down. If you want to secure a Bali bed by the Infinity pool then you must get down there early. The towel counter opens at 7 am and usually the beds are all taken well before that - people will put towels from the previous day or personal belongings on the beds and then go back to their rooms. Most people don't give up their Bali bed for the entire day either, so if you do want one, I recommend being down by the pool by 6:30 am. The beach and the ocean water here were impressive. The water was bright blue, the beach was clean and one can easily find magnificent shells in the ocean not far off the beach. As all other reviews say, beware of the Royal Park (easy to confuse with the hotel staff) timeshare people. Right after you check in the front desk will have you sit down with a Royal Park person who will welcome you at his/her desk. The person will give you some magnets, a mini dictionary and then try to sign you up for a free breakfast the following morning under the guise that someone will take an hour and a half of your time to eat with you and show you around the hotel. This all sounds great if you have no idea what is going on! But the free breakfast is at the buffet which is already free and this is where they will do their timeshare spiel and take up your entire morning. We saw so many unaware guests being lead around the resort. After we checked in and sat down with the Royal Park timeshare lady we listened to her and then politely told her we were going to pass on breakfast for tomorrow but that we'd let her know if we changed our mind. After that, we didn't have much trouble with timeshare people at the hotel even though they were there and were looking for new customers. If you aren't a Royal Park timeshare owner, your bracelet will be green and that's how the Royal Park workers know to hound you. If you avoid the hotel lobby, you won't be bothered at all. Overall, we knew what to expect and therefore didn't have a problem.

Friendly and helpful staff:
I chose this resort based on other reviews from this website and it did not disappoint! The service was amazing, the staff goes completely out of their way to make your experience the most enjoyable. They also offer beach volleyball, aqua-aerobics, karaoke, trivia and other activities while you are lounging around the pools. Some of the staff are quite hilarious and will take you to local nightclubs if you want to go out. The only thing to be aware is they offer you a visitor's gift upon your arrival. I knew that they have time share offers and I was able to completely avoid being harassed by not responding to the notes they leave under your door. As long as you do not agree to meet with them, you will be fine!
I also want to mention that you should tip them. I noticed a lot of people don't but they are very gracious when you do. A good tip is around 20-50 pesos which is 1.50 - 4.50. It is very cheap to be treated like kings! Not that they won't treat you well nonetheless but they are very hard workers and you should keep in mind that it is a third world country that can really benefit from a couple of dollars!
Amazing Location:
One of the many things I liked about this resort was the location. It was very central and you can walk to a lot of the attractions Cancun has to offer. It is close to various bars (CoCo Bongo, Senor Frogs and all of the other night clubs), two malls (one of which has amazing shopping!) and it was only a short bus ride away from the ferry to Isla Mujeres.
Rooms:
Our room was on the 5th floor of the central building and the view was absolutely stunning. The A/C works very well which is nice after being in the heat all day long. The beds were okay. The room was also very clean and they offer you a safe in your room to keep your valuables. The mini bar is stocked with water, pop and 2 Coronas per day. My boyfriend put 50 pesos with a note for them to leave more Coronas and they put 6 in instead.
Food:
The Mexican buffet was very good and switched it up almost everyday. The pasta bar is amazing. The Italian restaurant had amazing food but you need to book right at 12pm if you want a reservation because it fills up fast! However, I was not a fan of the asian restaurant but I am a tough critic when it comes to asian cuisine. Café Sole has very good ice cream and coffee if you want a snack. The rooftop patio has an amazing view but it wasn't very busy when we were there. I would recommend the pizza stand which they make fresh every day. Also the burgers were very good if you want a quick bite. My favourite place to go for breakfast was the seafood restaurant. It has an amazing view and good food. I never ate there for lunch but other guests raved about the fish.
Overall this resort was excellent! One thing I liked was that it wasn't too loud when you are trying to relax and if you have had a long day (going to Chichen Itza, etc.) it is possible to have a good night's sleep. I liked that if you want to keep the party going they offer a lot of nightlife packages for cheap. Coco Bongo was really neat!
I would also recommend the Expedia expert in the hotel because they have a lot of good deals. We booked 3 tours at once and they gave us a discount on one, which was a bonus!
This resort is a great choice and very affordable!

We just got Back on Nov. 9th had the best week at this hotel. The staff were very friendly and helpful if we needed anything and the hotel and grounds and rooms were immaculate.

The Oriental and Italian restaurants were very good as was the buffet and snack bars and the bars also.

There was always something going on at the pool and on the beach the staff there kept things hopping all day and also had some time of a show or activity in evenings if your not into the town disco clubbing scene it was perfect.

The people to thank for this mainly were Monique , Sexy Carlos what we referred to him as and Diego my main man lol ............ there were a few others Benjamin and Tony I believe and few more not sure of their names .................... THEY all made the day special with their friendliness and activity schedules. They made the day fun.

My second trip to Cancun my first at this Hotel would recommend it to anyone and we will be back on future trips.