I've travelled with my boyfriend to Cancun from August 4th to August 11th and we chose to stay at Grand Park Royal because I've read very nice things about this resort on this website and the price seemed quite reasonable compared to other popular resorts in Cancun. I must say we didn't regret it. I've been in the carabbeans several times before and I've been in some very nice 5 stars hotels (including Iberostar on Riviera Maya), and I must say, my vacations at Grand Park Royal were the best ever!
First of all, during check-in, we were informed that we were upgraded for free to the Royal Tower (even if we paid for regular rooms only). Needless to say, we were delighted with this news, the room was absolutely awesome! I would definately recommed this kind of suites to honeymooners. Very close to the sea, so close you'll hear only the waves when you go to sleep, and the waves again when you wake up. The oceanview was absolutely superb. The bed is firm but comfortable, and I'm sure the pillows were down pillows...very fluffy! You also have flat screen tv with good channels selection (very useful if you encounter a hurricane or tropical storm, as we did with damn Ernesto!), you have an alarm clock, with an ipod station, huge jacuzzi in the room, with a panel that can go up or down, depending if you prefer privacy or watch tv (OR the sea) while you bathe. The shower is the walk-in type, with 3 different heads, all the floors of the room are made of marble, etc etc. In short: I've never stayed in such a room in my whole life! If you stay in the royal tower, you also have your own private bar at the first floor, open from 6 to 8 pm, my boyfriend and I enjoyed a mimosa or two before dinner out there.
We also enjoyed the Equinox , a rooftop bar, very romantic with loveseats and a nice view of Cancun's lagoon. The waiter out there was extremely friendly, as almost all the waiters on the resort. I've never seen such a professional and heartfelt customer service before. There is also the lobby bar, with a wide selection of drinks and alcohol. There isn't a single drink they can't make.
As for the restaurants, there is the typical buffet, and La Concha, an a la carte restaurant for breakfast and they serve seafood for lunch. The buffet is good, but La Concha is absolutely great, for breakfast AND lunch. The service and beachview from this restaurant are totally worth it. I also liked the Pizza Corner very much, for a quick snack next to the pool. There are also two other a la carte restaurants for dinner: El Mirador and El Oriental. Both have excellent meals and an amazing atmosphere. At El Oriental, you'll hear the sound of a fountain and chirping birds as you eat, at El Mirador, there is a professional violonist who plays famous songs all night. Both of these restaurants are very romantic.
If you're tired and don't feel like dressing up for restaurants, don't worry, there is also a 24 hour room service. We tried it a day we had terrible weather outside, and we were satisfied with the service and food.
This is the smallest resort I've been to...and it's not a bad thing. It's never crowded, so it's often very quiet...If you're searching for relaxing vacations with your loved one, this is definately the place. I'd say most of the people out there were couples, of all ages, and some families. Since the hotel is so quiet and well kept, the parents seemed to make extra effort to keep their kids quiet (or their kids are just very calm, well whatever, even if it's not adult only, we never were disturbed by children, so don't worry about that, I'm glad I didn't pay (much) more to be in an adult only resort). I've also never seen drunk/obnoxious people, as you can sometimes see at other resorts around the bars. The people, in general, had class.
Did I say the service was absolutely awesome? Everyone on the resort is extremely friendly, even if you don't tip them. They don't make you feel like you have to tip them all the time, but they are very happy when you give them something. Whatever you decide to do, you'll receive excellent service.
The resort is also extremely clean and well kept. The employees are taking their jobs really seriously, they make great efforts removing the seaweeds on the beach everyday. Don't get me wrong: the beach was absolutely beautiful, the water was crystal clear, the sand is white and never hot under your feet, but in the afternoon you might notice a bit of seaweeds. We took a couple of walks on the beach to spy the other resorts, and we noticed that no other hotels (not even The Royal) had a cleaner beach than the beach in front of Grand Park Royal.
I will definately recommend this resort to everyone I know who wants to go to Cancun and I intend myself to go back to this resort. At Grand Park Royal, you're always treated like royalty!
Some stuff you might want to know about this resort:
You might want to know that the two "a la carte" restaurants accept only kids over 12. For this reason, I undertand this is maybe not the best place to go if you have young kids.
You might want to know that there is a dress code for every restaurant. I didn't mind it, but I thought it was a bit sexist, because the dress code is very strict for men (closed shoes, shirt that must cover shoulders, long pants, they will NOT let you get in if you don't respect the dress code). For women, the only condition was...no flip flops...It creates this weird situation in which men are all dressed up and some women were dressed in a way that left absolutely no place to imagination... but it was consistent with the hotel's policy. Personally, I don't mind a dress code, but I just think it was a bit unfair for men who couldn't even wear bermudas.
If you expect every employee to talk to you in english, forget it. Some of them (mostly people cleaning up) don't know a single word of english, and some employees who need to talk to customers (including people in souvenirs boutiques, some bartenders) obviously dislike to talk in english and will give you a much better service if you talk to them in spanish, even if you're very clumsy at it, they DID appreciate the efforts I've made (my spanish is terrible). We didn't mind that. We're in Mexico after all, not in the US. Just bring a basic spanish dictionnary and you'll be fine.
There are very cute bali beds next to the infinity pool. But prepare to wake up early and play the towel game with the very determined people who wake up at dawn to "reserve" a bed . As for us, we prefered waking up at normal hours and using the palapas on the beach. Even though there aren't much of them, we always succeeded getting one (the beach is never crowded, as I already said).
If you're near the lobby and some grinning employee comes to you, just ignore them, and never enter the "travel agency" next to the lobby, it's obviously the time sharing "headquarters".
This resort is very quiet at night, excellent to relax, NOT to party. If you want to make some noise, better off choosing another resort or going out at night to one of the numerous bars around the hotel (like the famous Coco Bongo, for instance). Don't expect animation or party on this resort at night. The bars are open until 1 am though, so if you just want a couple of drinks and relax, you'll have that without any problems.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.