We arrived after booking condo 3212 through VRBO. The owners had written lots about how wonderful their condo was. When we arrived, the manager told us that the condo was under repair (AC problem) and that he was putting us in another unit. He took us to
a smaller condo that did not have some of the advertised features (especially the full-sized refrigerator.) When I pointed this out, he moved us to Condo #3505, which had the full sized refrigerator, but lacked a 2-burner stovetop, coffee maker, electric can-opener, and George Foreman grill, as well as the in-room safe which had all been advertised in Condo #3212.
We unpacked, went shopping to stock up the kitchen, and returned to find
that the AC was not leaking and was not working correctly in the Condo. We
called Chris and he moved us to Condo #3507 for the night, while we left all
of our things in #3505. The next morning we returned to #3505 for
breakfast. Chris told us that the AC repair would be made at about noon.
After breakfast, I went to wash our dishes, and water came pouring out of
the bottom of the sink and all over the floor. We now had towels on two
sides of the room. Chris brought us new towels to replace the wet ones.
The repair man finally arrived mid-afternoon and supposedly fixed the AC.
He said it never leaked while he was there. That night, every 45 minutes,
it would have water pouring out of it for 3-5 minutes, and then the leak
would stop. We were awakened every 45 minutes throughout the night. The
next morning, we called Chris, and the AC was finally repaired correctly.
During this time, I was in contact with the owners of #3212 telling them of
our problems. They were in Cancun on March 22, the day after we arrived,
and spent the ENTIRE WEEK in the condo we had originally rented. Yes, there
were repairs being done, but we should have been informed that this was
going to happen.
The owners say we didn't complain when we saw them at the pool. We said everything was ok. What good would it have done to complain? We had already paid them. They insist that they have paid the owner of the unit we stayed in, but I'm not really sure. There was no safe in the room. I carried our personal papers everywhere. They would have moved a safe into the room for us? Right.

Other than that, the condos lack a clean feeling. The faucets are rusted, the water pressure is low. Everything feels grimy. I complained about 3505 and the maid was brought in to clean. She scrubbed the silverware and under the sink, where there were water stains. She even cleaned the measuring cups that had mildew in them. It was much better after she cleaned, but still not the clean feeling you get in newer places.

They say they have internet WIFI at the pool area, but we, along with most other people went to the laundry room to get service.

In March we were in Playacar Palace resort for 5 nights. We were pampered & the food was wonderful. On Wednesday, we checked out for our flight back to Newark. But our flight was cancelled due to a snowstorm back East. What To Do? A cab driver approached us and gave us some options. If we were stuck for 2 nights in Cancun, I wanted to be on the beach. but we didn't want to spend lots of money. So we ended up at the Cancun Plaza. What a dump, no maid service, the room looked like a welfare motel. But what sold us on this place was the oceanfront view. The best view I ever had anywhere. You could look up and down the curved white beach from the balcony. We were only about 50 ft. from the water. The sunrises were outstanding. We spend 90% of the time on the balcony (we were afraid to go into the room) I tried sleeping out there but it got cold at night. There were lots of European backpackers staying here. No I would not recommend this hotel to my friends, but maybe Spring Breakers would love it.

I'd stayed in this hotel years ago but couldnt remember the name. I asked a taxi driver for the cheapest hotel on the beach and thats where I ended up. I looks like a posh hotel from years gone by. It definately needs a lick of paint but its clean, on the beach and next to a bus stop. And they haggling if you book in person.

the room was dirty and the sheets, bleh! they had stains on them! i only stayed 1 night and did not bother to use the shower because it did not look clean... the kitchen pots looked greasy and unwashed...overall, i highly do NOT recommend this hotel