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“Nyx Hotel Review” 3 of 5 stars
Review of NYX Hotel Cancun

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NYX Hotel Cancun
3.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #82 of 172 hotels in Cancun
San Diego, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Nyx Hotel Review”
3 of 5 stars Reviewed 3 days ago NEW

I recently stayed at NYX hotel in Cancun on July 2-6 2014. I reserved a room fro 4 days for $73 a night.
Pros: Cheap price, The hotel was good for the price. Location was great .5 miles from main drinking/eating area mall was closel.
Pool was amazing. This was the only area in Cancun that had palm trees and beds on the beach (AMAZING).
Restaurant was good.
Architecture was Spanish style. The only hotel with this type of look.

Cons: Service was horrible. Front desk people were rude and acted like I was a burden.
Air condition started to smell weird like sewage. Thankfully this happened the night we were leaving.
Sheets were dirty and our the room must have not been insulated because the room stayed moist. Our swim trunks never dried.

Overall if you want a budget hotel this is the one for you. If you are looking for a high end hotel this is not the one for you.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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239 people have reviewed this hotel

Traveler rating
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See reviews for
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Memphis, Tennessee
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

There were not any stairs but other than that it was a great place to stay at a great price. It had an excellent pool and the room was very clean. I would definitely stay here again just beware if you are not prepared to climb the stairs day in and day out!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review, 3 days ago
Dear Guest,
Many thanks for your review of our hotel; we truly appreciate your comments. We hope that you will return again very soon.

Again we thank you for your valuable feedback.
With kind regards
The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

We had a great stay. Jesus at the front desk started our stay off by exceeding our expectations. The girl in the lobby bar was exceptional and made a great mango margarita. All the service staff at the restaurants were great. It was a cute boutique feeling hotel. Small pool. But the ocean is just so gorgeous and clear there. Even the guy giving out towels and knowing when we needed an umbrella was awesome. Fun times.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review, 3 days ago
Dear Guest,
Many thanks for your review of our hotel; we truly appreciate your comments especially to our staff. We hope that you will return again very soon.

Again we thank you for your valuable feedback.
With kind regards

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Took a "babymoon" vacation and chose this three star hotel because it was priced decently enough. Read a lot of the reviews and was a bit worried, however on arrival I was actually pleasantly surprised. The hotel is kinda boutique-y, clean, has its own access to the beach, which is very clean and beautiful. The hubbie and I chose the reservation that included breakfast, which was delicious and it was totally worth the extra $6 a day. Our reservation was for a basic room but when we arrived we were upgraded to a better room with a view to the road (I don't know what the basic room looked like). The hotel staff was nice. The WiFi in the lobby was good enough (better than paying $15 per day for room WiFi). Overall, it was great. Happy with our choice and would do it again.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaNYX, Gerente at NYX Hotel Cancun, responded to this review, 1 week ago
Dear Guest,

Many thanks for your review of our hotel; your comments are highly appreciated since they help us to improve our areas of opportunity. We hope that you will return again very soon.

Again we thank you for your valuable feedback.
With kind regards.
The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 3 weeks ago

This was my first return trip to "NYX" since it the name change. My wife and I had a wonderful time at this beach side resort. The staff was very friendly, the beach, pool and grounds were well cared for, and the rooms were comfortable. The breakfast buffet is complete, the food was well prepared, and the service prompt. The staff facilitates excursions, and their recommendations are spot on. The facility's activities are diverse- you can get rest or participate. The location allows travel on the buses or easy walks. I look forward to returning.
Richard K

Room Tip: Awesome beach views but may need to ascend stairs.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaNYX, Gerente at NYX Hotel Cancun, responded to this review, 2 weeks ago
Dear Guest,

Many thanks for your review of our hotel; we truly appreciate your comments. We hope that you will return again very soon.

Again we thank you for your valuable feedback.

With kind regards
The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sugar Land, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The difference between a good vacation experience and a bad one does not solely rest on the room in which you sleep. The schizophrenia of the reviews seem more reflective of expectations unfulfilled rather than reality. My family (5 yr old+parent +grandparents) is well-traveled in Mexico as well as the U.S. Our expectations based on price, reviews and photos were that hotel accommodations would be adequate - neither first class nor worst class. THE RESULTS ARE IN:
First, most of the STAFF has been friendly and helpful and appear to care about the customers. TINA GARCIA of the Club Vacacional has gone above and beyond to work with us, not only concerning our hotel stay but also with a couple of non-hotel related difficulties. The LOCATION is fine, with a lovely beach behind the hotel, some Mayan ruins on the beach about 3 hotels down, a small commercial center with some arts & crafts stores in addition to the pharmacy, convenience store, noted restaurants & clubs (Outback, Sr. Frogs) and a nice little restaurant about 1/2 a block up the street. HOTEL AREAS such as the lobby and restaurants are clean, bright and quite presentable. The hot tub & pools are likewise clean: temperatures in the hot tub & main infinity pool are tepid while the pool outside the lobby and the baby pool are cooler and refreshing. There is a small workout room. FOOD ranges from very good to ok - nothing has been "gag me with a spoon" bad. ACCOMODATIONS are clean, roomy and adequate. Expect neither luxury nor fine detail - at least not in the timeshare rooms. Although you cannot sit on the balcony and see the beach while sitting, you CAN easily see the ocean - so relaxing! SUGGESTIONS for the hotel to improve are the following: 1) inform guests of the facilities available, food hours and food policies, pool & towel service, beach facilities that are free (don't use the beds unless you are prepared to pay - surprise! 2) label the buffet foods clearly. 3) clearly outline all-inclusive parameters.4)beds....ah, the beds...well the sofabeds are the usual lumpy things and the regular beds are unforgivingly hard 5) rooms that have microwaves and sinks should also have some necessities such as paper towels, dish soap, a couple of plates/bowls and some eating utensils.6) again, clearly delineate between the temporary complimentary and the standard; i.e., the bottle of water and coffee available 7) and oh, set up a book exchange in the towel center or in the lobby, where guests can exchange or leave the paperbacks they have read. These are minor quibbles, as best; however, the hotel would definitely benefit by printing up these simple instructions. So come on down!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaNYX, Gerente at NYX Hotel Cancun, responded to this review, 2 weeks ago
Dear Guest,

Many thanks for your review of our hotel; your comments are highly appreciated since they help us to improve our areas of opportunity. We hope that you will return again very soon.

Again we thank you for your valuable feedback.
With kind regards
The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coffs Harbour, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 4 weeks ago

Unfriendly staff with average rooms. Not very clean, the air conditioner leaked onto the lounge and floor. The lounge and linen was damp and the overall service was not very good. Breakfast was average and lobby staff were not very accommodating when I was looking for further accommodation. Do not recommend.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GerenciaNYX, Gerente at NYX Hotel Cancun, responded to this review, 2 weeks ago
Dear Guest,

Thank you for sharing your experience at NYX HOTEL CANCUN. We are very concerned by what sounds like a disappointing visit at our hotel.
Your comments are highly appreciated since they help us to improve our areas of opportunity.
Our commitment to provide the best service for that reason we are verifying the details mentioned, in order to meet their needs and fulfill your expectations.

With kind regards
The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about NYX Hotel Cancun

Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#50 Top resorts Hotel in Cancun
#61 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — NYX Hotel Cancun 3*
Reservation Options:
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Also Known As:
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Cancun Avalon Grand Hotel
Avalon Cancun
Avalon Resort Cancun

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