I stayed in the Avalon Grand/NYX in early July 2013 with my family. I got this as a gift from my aunt via a time share. It is my understanding that there is a "newer" wing and an "older" section. We were in the "older" section. I'll describe the hotel/room, etc., and try to leave a few tips along the way.
The room was NOT like one of the rooms you would probably get at the much fancier "Beach Palace" resort next door. I had researched extensively, so I was ready for this. But I will tell you to lower your expectations now and to take a look at some of the pics of the older rooms so you will be ready for this.
I thought the room was just fine--even better than I expected since I came prepared. There were two bedrooms and one bathroom, a living area with two chairs and a pull-out sofa-sleeper. There were three TV's, all with plenty of cable options in English and Spanish. Our room was on the lagoon side, so yes you did hear a lot of street noise from Bulevard Kukulcan (the main drag throughout the hotel zone). But we were so tired at night after touring it didn't matter. The entrance was also a balcony, and I often sat outside and watched the cars go by, people water-skiing in the lagoon, etc.
The kitchen had a 3/4 size fridge, and a small freezer for ice. I took some purified water and made ice cubes with it, and the family liked that. Remember to not drink water out of the tap. We stuck to bottled water and none of got sick during our week there. The kitchen has a microwave (tip--if it doesn't work the first time you plug it in, unplug it and try again). We often reheated leftovers from the various restaurants, and this saved us some money. The kitchen also has around four saucers/small plates, four bigger plates, two glasses and two coffee mugs. A full array of silverware is also provided.
Bedroom 1 had a king sized bed and its own A/C unit. Central heat and air is not too common in Mexico so I'm told. The closet for bedroom one (wardrobe really) was located out in the living area. No big deal for us, really. Bedroom two had a queen size bed and the closet was in the room. We never pulled out the sleeper sofa, but my daughter slept on the couch and was fine. The kitchen area also had its own table with four chairs for dining.
Each room had its own A/C and they all worked really well. This was a godsend for Cancun in July! Take lots of water with you wherever you go--it does get hot!
I speak Spanish well, and I think this made a big difference. Whenever I called the front desk or checked in, etc., I always spoke Spanish with them. When you arrive they check you in and the bellboys insist on carrying your luggage to your room as others have stated on various reviews. Show them a little love via a tip; in my opinion they deserve it after lugging your things to your room in the 95 degree Cancun heat.
We needed an extra blanket one night, and they brought it to us quickly--no problem. We never ate at the restaurant, nor did we order room service, but lots of people did both.
The other reviews are correct when they say that there IS a charge to use wifi in the room. I think it is $15 US per hour. I used my smart phone in the lobby where it is free, and it worked most of the time. I would not want to stay on it for too long or do too much work in there, though.
There is a bar in the lobby, and I had a few drinks there with my wife the first night. We chatted with some of the others who were staying there, and we were able to order a pizza and a cheeseburger for our kids for dinner at a reasonable price. There is also a travel concierge there who was helpful. We booked a Xel-Ha excursion and a Dolphin Discovery excursion with her. They were expensive, but less expensive than if I tried to book them myself through the web site.
The hotel has two pools and a tiny baby pool. There is also a small workout facility next to the baby pool. If you go early to the smaller pool, the water is nice and cool. The larger pool is right on the beach, so the sun hits it pretty early.
The beach hut area and outdoor pool bar area stayed pretty active all day. Again, some people ordered food out there and seemed quite happy with the service. The beach is nice, but beware, the water is rough. A lot of undertow, and I'm a pretty strong swimmer. One lady got caught in a small riptide and the guard had to go in after her. I suggest walking up and down the beach a little bit to see if the beach flattens out. We did this and found a place pretty close by where the kids could swim in calmer water. The beaches in Mexico are public, so you can walk up and down them and pretty much throw your towel down anywhere around the Avalon.
There is a mall right across the street, Plaza Flamingo, and it has an Outback Steakhouse and a Margaritaville Restaurant in it. The rest of the mall is dated, though. There is a Banorte there where you can use your ATM card, and an Extra convenience store where you can get food/drink. They did have bread, cold cuts and eggs at the Extra. Milk, sodas, beer and even liquor there as well. This helped a lot. There is also a great little Mexican restaurant "Tacun" next to the hotel. Go early to avoid the heat. The food was great and the prices were reasonable.
I suggest walking to the mall "La isla" right down the road. You may want to take an umbrella with you or a big hat to avoid the heat. La isla is covered in places, and the stores are air-conditioned, but not the mall. You can walk to it easily, though. Stay on the hotel side, and when you see the Liverpool store there is a pedestrian walkway with police actually stopping traffic so you can cross. This is much better than trying to cross yourself--that was a lot like playing Frogger and was honestly a little dangerous.
As far as an overall impression, I was quite pleased with the hotel overall. I had done a lot of research, so I new what to expect. Safety was never an issue, by the way. At no time did we feel unsafe in Cancun. I would stay in the hotel again if the price were right. The location was great because of the Extra Mart and the La isla mall. The pools and the beach were nice, and the lobby bathrooms were clean as well. I do think the $15 wifi in the rooms is a bit much. But overall everyone was helpful and courteous. If you get a good deal and research the place ahead of time, you could have a good vacation here--especially because of the location.
One quick additional note. We had housekeeping every day, and I did not expect this from a timeshare/condo scenario. I did tip the housekeeper a little bit every day, and she did an excellent job of keeping the place neat while we were out touring Cancun.
- Also Known As:
- Avalon Grand Cancun Hotel Cancun
- Avalon Grand Cancun Hotel
- Avalon Grand Cancun
- Avalon Grand Resort
- Cancun Avalon Grand Hotel
- Avalon Cancun
- Avalon Grand
- Avalon Resort Cancun
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