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“10/10” 5 of 5 stars
Review of Casa Turquesa Boutique Hotel

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Casa Turquesa Boutique Hotel
4.0 of 5 Hotel   |   Boulevard Kukulcan Km 13.5 | Zona Hotelera Cancun, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #20 of 178 Hotels in Cancun
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“10/10”
5 of 5 stars Reviewed August 12, 2014

Lovely hotel with friendly, helpful staff (especially Missey) and a great location right on the beach. Huge rooms. Great breakfast and gorgeous view from the pool. A small island of calm in the midst of all the high-rise resorts.

Room Tip: I had a garden suite, it was great - you could still see the ocean and could walk through the patio...
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review, August 20, 2014
Thank you for your great review and we appreciate you taking the time to share your comments. We hope that you will choose to return to Casa Turquesa on your next visit to Cancun and if we can help you with planning your return trip, please feel free to contact us directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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432 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
Ginowan, Japan
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 8, 2014

Casa Turquesa is a small inviting hotel that has a lot of character and charm to enjoy a quiet vacation! The staff was outstanding, especially Dani and Missy....they made our stay even more enjoyable with their friendly faces and great customer service. The location was perfect for us and the beach front was overwhelming as we enjoyed the view from our room. For us, it was centrally located and not "commercial" as Casa Turquesa will be our vacation destination on future Cancun trips!

The room was larger than expected, the deck had a tub and sunbath area....waking up to the sun shining and waves splashing was just the relaxation we needed to get away from work and just relaxed....Casa Turquesa delivered exactly that for us! Highly recommended this hotel as the mall is located next to the hotel and taxi's readily available to take us anywhere! The #1 restaurant in the area is just minutes from the hotel. We just loved it!

Room Tip: all the rooms face the ocean, so you cannot go wrong with a junior suite! Very large and spacious b...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review, August 12, 2014
Thank you for taking the time to post your review of your recent stay with us and we are very happy to read your comments and that you enjoyed our personalized service offered by our staff and will pass on your comments to Missey and Dina in particular but also our other staff who work hard to ensure our guests enjoy their stay. We hope that you will come back and visit us in the future and if we can help you with planning your next trip, please do not hesitate to let us know.
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Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 5, 2014

Our stay was nice, but we had a couple of issues with the room, the AC didn't cool enough and the toilet has a problem when flushing. They charge you for using internet, I don't remember the amount but as we only stayed one day we didn't pay.
The room was huge, with a big bathroom, two sinks, a bathtub and a shower. It also had a balcony with a jacuzzi and nice views of the ocean. The hotel itself has many paintings and a couple of sculptures, that makes you feel as if you were visiting a museum, which we liked.

The pool is great but it would be better if it was an infinity pool, it would amazing seeing the sea from the water.

There is also a mall near the hotel, with a couple of restaurantes and several shops, including one where you can buy any kind of drinks, food and more things. There are also two bus stops which are realy handful if you want to move around the hotels.

Moreover there is a mall near the hotel, where you have internet for free with a couple of restaurants, many shops, banks etc...

Room Tip: Do not choose a room with patio exit, not too much parivacy. Instead choose one with ocean view in t...
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review, August 12, 2014
Thank you for taking the time to post your review and we value your feedback. We are happy to hear that despite the issues that you mentioned that this is not impact upon your enjoyment of the hotel and the art. We hope that you will choose to return to Casa Turquesa in the future and if we can help you with planning your next trip, please feel free to contact us.
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Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 4, 2014

This is defintely the place to stay in Cancun if you're after a relaxing holiday. The staff were extremely friendly and happy to provide many recommendations of local attractions, bars, shopping and restaurants. We stayed in a luxurious ocean view room with the most beautiful view of sunsets and the beach. Ernesto, the pool bartender, made the best 'coc loco' cocktails and provided great insights into the local way of life and the Mayan culture. Everything you need is at the hotel including the Celebrtiy Restaurant which had delicious meals and there is a large shopping centre next door. Accessing the clubs is easy with a bus stop infornt of the hotel or you can take a taxi down the road. We had a fantastic stay and would definitely return to Casa Turquesa.

Room Tip: Go for the ocean view room, it's extremely spacious and has a fantastic view.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review, August 12, 2014
Thank you for your great review and we are very happy to read your comments and know that you had a great stay with us. We hope to see you again on your next visit to Cancun and please feel free to contact us directly if we can help you plan your return stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cancun, Mexico
1 review
5 of 5 stars Reviewed August 4, 2014

This hotel is in a good location, near la isla. The room we got was really large, with a huge bathroom, double sinks, and a nice shower.the room has very comfortable, which was nice with every thing..

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review, August 12, 2014
Thank you for taking the time to post your review and we appreciate your feedback. We hope that you will choose to return to Casa Turquesa in the near future and if we can help you plan your next visit, please do not hesitate to contact us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 31, 2014

This hotel is absolutely beautiful and it isn't just like sleeping in an art museum, it is an art museum that proudly showcases local artists as well as the owners personal treasures. I wouldn't recommend this hotel for families with small children. I know worrying about my kids bumping into statues is not my idea of fun. However, it's a nice quiet couples retreat. It is very quiet, we felt like we should tip toe, at times. So avoid if you want a little more excitement. The views, pool and beach area are gorgeous. I absolutely loved walking down those glamorous staircases to the pool and beach.

I think the hotel staff may be instructed to stay out of the guests way because they aren't very outgoing. However once we engaged one of the staffers by asking about the artwork, we got the most fantastic tour and history lesson. So don't be put off if they seem reserved, at first. I commented that the hotel felt more like someone's home and was told that it is the owners home when he isn't traveling. There's a lot of interesting information about him online, so check it out.

The accommodations were extra large and roomy, with more beautiful artwork. Gorgeous tile showers and tubs. A lovely dressing area and our room had a jacuzzi on the balcony with a relaxing ocean view...in other words, decadence.

The adjoining restaurant has the most attentive staff, live entertainment and really good food. The hotel is within walking distance of shops, restaurants and a very nice mall.

If you're looking for peace and quiet in luxurious, upscale, artistic surroundings then this is the place. I loved it.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review, August 2, 2014
Thank you for taking the time to share your comments regarding your stay with us and we are very happy to read your review and know that you had a great stay with us. Casa Turquesa prides itself on its personalized service and tranquilitiy – the ideal place for people looking to relax and unwind. Our staff are on hand without being obtrusive, to help our guests with any needs they may have and we are happy that you received great service. We hope that you will choose to return to Casa Turquesa on your next visit to Cancun and please feel free to contact us if we can help you with planning your return trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Ramon, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 29, 2014

This hotel is in a great location, right next to 2 bus stops and a taxi stand. The room we got was really large, with a huge bathroom, double sinks, and a nice shower. Our room had a really powerful air conditioner also, which was nice with the heat and humidity. The pool was nice too, it's warm and has a nice view of the ocean.

The staff at the hotel behind the desk were always really nice and helpful. Especially Dina really stood out, she was really nice and gave us great advice for where to go, and helped with any problems we ran into.

I would like to have given this hotel 5 stars, but a HUGE problem is that wifi internet costs $20 a day. Internet for us is very important, we booked several excursions in the room, and wanted to check times and things. Plus, it's nice to upload photos to family and check emails at night. They know you don't have an alternative so this is pretty much a scam against the residents. I also wish the swim up bar was open more hours, pretty much every night we got back at like 7pm from our day and jumped in the pool, and it was closed by then.

Beware the internet costs though, this would have been a deal breaker for me to stay at this hotel had I known ahead of time since internet access is so important for me while in the room.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review, July 30, 2014
Thank you for taking the time to post your review and we appreciate your feedback.
With regards to internet costs, it is published that our hotel policy is to charge for wifi. It is simply not true that this is a scam – internet connection is available for those who wish to use the service and our charges are clearly stated (which are competitive against other hotels that charge for internet).
We are very pleased to read your comments regarding our staff and will pass on your review to them.
We hope that you will choose to return to Casa Turquesa again in the future and if we can help you with planning your next visit, please feel free to contact us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Turquesa Boutique Hotel

Address: Boulevard Kukulcan Km 13.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#10 Spa Hotel in Cancun
#20 On the Beach Hotel in Cancun
#20 Luxury Hotel in Cancun
#41 Family Hotel in Cancun
#43 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Casa Turquesa Boutique Hotel 4*
Number of rooms: 29
Official Description (provided by the hotel):
WELCOME TO CASA TURQUESA! Escape To Cancun's Most Exclusive Hideaway...It's intimate, secluded, and fashionable. Guests come here to our luxurious boutique hotel to relax, rejuvenate, and go unnoticed in the midst of the Mexican Caribbean playground of Cancun. Reminiscent of a Mediterranean mansion, Casa Turquesa rests on one of the area's most pristine beaches and features only 29 suites, providing an atmosphere of luxury, privacy and tranquility. Casa Turquesa is one of the best luxury boutique hotels Cancun has to offer and is the most artistic hotel in Cancun. An impressive art collection sets the mood for the eclectic style ...A combination of Riviera chic meets Caribbean comfort. Guests are greeted warmly upon arrival receive a personalised check-in and then accompanied to their luxurious hotel suite. Then kick off those shoes, stash the cell phone in the in-room safe, and let the vacation of a lifetime begin! Facilities include 3 Restaurants, Infinity Pool, Tennis Court, Spa and Art Gallery. ... more   less 
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Also Known As:
Casa Turquesa Hotel Cancun
Casa Turquesa Tulum
Casa Turquesa Hotel Tulum

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