Complete rip off, hotel doesn't supply basic amenities for free such as water and wifi (costs $20 per 24hrs). Front of house reception service leaves a lot to be desired. Didn't receive a warm welcome or fond farewell, they were completely disinterested in us. Our room was down graded from the king we had paid for without notification and we weren't offered any compensation for their error.
The jacuzzi was more like a bath as the pressure jets were really weak.
The service staff on the other hand were lovely, extremely attentive and helpful. The hotel felt deserted and stale. I saw a dead cockroach outside our room. The hotel ban anyone from bringing in their own food and drink despite not providing free drinking water. Really really expensive accommodation for what you get. Save your money and find somewhere nice to stay instead where your custom is appreciated.
- Official Description (provided by the hotel):
- WELCOME TO CASA TURQUESA! Escape To Cancun's Most Exclusive Hideaway...It's intimate, secluded, and fashionable. Guests come here to our luxurious boutique hotel to relax, rejuvenate, and go unnoticed in the midst of the Mexican Caribbean playground of Cancun. Reminiscent of a Mediterranean mansion, Casa Turquesa rests on one of the area's most pristine beaches and features only 29 suites, providing an atmosphere of luxury, privacy and tranquility. Casa Turquesa is one of the best luxury boutique hotels Cancun has to offer and is the most artistic hotel in Cancun. An impressive art collection sets the mood for the eclectic style ...A combination of Riviera chic meets Caribbean comfort. Guests are greeted warmly upon arrival receive a personalised check-in and then accompanied to their luxurious hotel suite. Then kick off those shoes, stash the cell phone in the in-room safe, and let the vacation of a lifetime begin! Facilities include 3 Restaurants, Infinity Pool, Tennis Court, Spa and Art Gallery. ... more less
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- Also Known As:
- Casa Turquesa Hotel Cancun
- Casa Turquesa Tulum
- Casa Turquesa Hotel Tulum