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“Hidden gem” 5 of 5 stars
Review of Casa Turquesa Boutique Hotel

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Casa Turquesa Boutique Hotel
4.0 of 5 Hotel   |   Boulevard Kukulcan Km 13.5 | Zona Hotelera Cancun, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #23 of 179 Hotels in Cancun
Certificate of Excellence 2014
Texas
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
“Hidden gem”
5 of 5 stars Reviewed April 3, 2013

This is a small hotel that was formerly the playground of the rich and famous. It has aged since those days but the appointments and art from that time are still present. There is an air of decaying elegance that I find charming. This is a not an all-inclusive family or spring break hotel. This is a hotel for adults that want a relaxed and laid-back experience in a genteel environment. And we will definitely return for that reason.

Room Tip: Room was large with a big balcony and a jacuzzi.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review, April 4, 2013
Thank you for taking the time to post a comment on your stay with us. I am happy to hear that you enjoyed your time with us and I hope that we can welcome you back again the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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376 reviews from our community

Traveler rating
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    24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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English first
Milan, Italy
Top Contributor
59 reviews 59 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed April 2, 2013

I have to say that I really did enjoy staying here even though it fell down on some pretty major things. I would stay again in hopes that they respond to feedback and fix the niggles.

What was to like?
The room was very, very spacious. I particularly liked the balcony with a jacuzzi, which is a touch that always works on me. There was incredible closet space in the room. The bathroom was big, very well lit...all things that are quite important. There was a separate shower and bath, and the sink had two sinks.

Another thing I liked is something that might be peculiar to me. The hotel staff was genuinely friendly...not in that phoney over-warm way that you find at most Cancun hotels...they were normal people and they engaged with me like normal people, which meant for some pleasant exchanges rather than the usual client/servant dynamic that is the Cancun hospitality model.

What's not to like?
The killer for me was the wifi internet. Apart from the high charge levied--come on guys, most hotels don't charge for internet anymore, the service was horrible. I can stomach a ripoff charge if the service is at least fantastic, but here the internet service was so poor that it cut out constantly, there was no support, which resulted in me losing valuable hours trying to get some basic work done. The front desk guy at night who was the person I spoke to when the internet finally failed completely, just tried to snow me, until first having to explain it, then having to get upset he finally actually called somebody, only to tell me that it might come back later...they get their internet from the local cable company, so it should be good, but it isn't. This really must be fixed--high bandwidth broadband that is 100% reliable and if you insist on charging for it--then at least charge something closer to what we all know it costs you plus a bit--if the local coffee shops can do it so can the hotel.

What else? The beds and bedding, sheets and pillows are of an inferior quality...sheets are cotton/poly blend and the pillows are hard little things made of some artificial filler, and the mattress was stiff, the bedcover thin and artificial.

Food and restaurant and the whole dining experience is truly mediocre. That's fine if you are going to go out at night and aren't a breakfast eater...which is the case for us...but I think this is something so basic that to leave it as it is: a grim restaurant that is badly lit and was empty every night except for one other table whispering to each other (the atmosphere does that to you)...not good.

The art and museum is basically an exercise in self-glorification, as several of the most prominent paintings are portraits of the owner or portraits of him with his family...and yet, I found this curiously appealing--it is simultaneously kitsch and so over the top that it gives the place a quirky charm.

The pool area is modest, but the beach along this part of the hotel zone is deep and quite appealing...better than others. Since I don't need acres of swimming pools and really like the ocean the most, this didn't bother me, but I could understand that this might bother some. One small thing that I did like was that when I ordered a piña colada they actually made it from scratch--it wasn't just a mix.

This place could be great if they just keyed themselves up to what a 5 star boutique hotel experience is these days...instead it looks and feels like a hotel that is stuck in the 1970's and is only grudgingly offering an experience for our times.

Room Tip: Ask them about the wifi situation if that matters to you--and if they have fixed it since
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review, April 4, 2013
Thank you for sharing your feedback on your stay with us. I am happy to hear that overall you enjoyed your stay with us.
Unfortunately we have been experiencing problems with our internet provider which has affected the service available to our guests. We are in working in close contact with the provider to find a solution to resolve this issue.
We are working to replace our bedding and pillows and we do have mattress pads available on request for guests who do not like the orthopedic mattresses that we have.
I am sorry that you did not enjoy dining with us. Our restaurant Celebrity is open for dinner only and provides an intimate atmosphere with low-key lighting. We are hoping to introduce a new sound system in the near future to provide background music to enhance our diners’ experience. Belle Vue is located next to the pool and is available for breakfast and lunch. I am pleased to note your comments regarding the staff and will be happy to pass on this to the management team.
I hope that you will choose to return to Casa Turquesa in the future to experience the planned improvements and allow us to demonstrate our commitment to customer service once again.
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Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 14, 2013

Claimed to be an adult only hotel. It is not. Their main restaurant was below par. The front desk young girl attendant offered no help in any type of services. We asked should we take a taxi or public transportation to get into town. We said we were curious to see downtown Cancun. She asked us where we wanted to go. We asked if she had any recommendations. Deer in the headlights. Asked for a map. None. Asked for tourist brochures. None. However, all other staff were more than accommodating. The hotel has charm with a great location. The big problem is the entire hotel has marble floors thru out which create noise, noise, noise. No peace in trying to sleep.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review, March 19, 2013
I am sorry to receive your comments regarding your recent stay.

Please note that Casa Turques is not an Adult Only Hotel – we do not claim to be, as we do accept children which is detailed in all of our printed literature and online presence.

I am sorry that you did not find the restaurant to your liking – if the dishes on the menu are not to your tastes, our Chef will happily prepare something individual upon request.

I have forwarded on your comments regarding our Front Desk staff in order that we can provide a better service to our guests.

We do ask our guests to respect other guests in the hotel to avoid disturbing others, however unfortunately it would seem that on this occasion you had been inconvenienced.

We hope to welcome you back to Casa Turquesa in the future in order that we can demonstrate our commitment to customer service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 7, 2013

This place is gorgeous. Several signs refer to it as Muse'o Turquesas (Museum)--every wall and open area has a painting, statue, or other artwork. Our room was large, quiet, comfortable and well-appointed. We selected the place over others of similar price because the ad said "small Jacuzzi room". Actually, the room was spacious, and the smallish Jacuzzi was just outside on the balcony--really a courtyard or garden. The hotel sits on a wonderful section of beach, clean and great for swimming or sunning or just walking. There are several nice restaurants nearby--try La Distelleria for good food and fun! The staff was super. There were no hidden charges (like almost everything else in Cancun); the WiFi costs $20 US a day if you wish to connect. We had one meal in the restaurant at the hotel, and it was tasty and not too pricey; the service was superb.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review, March 9, 2013
Thank you for posting your review of your recent stay at Casa Turquesa and I am very happy to hear that you were satisfied with all aspects of your stay. Feedback from our guests is very important to us and I will pass on your comments regarding the service from our team. We hope to welcome you back to Casa Turquesa again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, New York
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2013

My husband and I spent 9 days at Casa Turquesca & had a fabulous experience. We tend to vacation at small hotels & this did not disappoint. We love the intimacy of the estate-like hotel with beautiful landscaping set with bronzes & sculptures around the pool & garden area. Especially love the cat at the pool edge. The beaches are beautiful .... and you can walk for miles.

The staff was exceptional. We felt like we had our own butler/waiter. They were not a minute away from any of your needs.

I few things I think might be helpful....address the entrance to the hotel....needs a little more curb appeal. The hot tub was not necessary for us....never used it. It might be nicer to have more balcony space.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review, February 20, 2013
Thank you for your great review. I am very happy to hear that you enjoyed your stay with us and that you appreciated our sculptures – the cat is a favourite of mine too! Our personalized service is very important to us and I am glad to hear that you were well looked after by our staff.

We hope to welcome you back to Casa Turquesa again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 18, 2013

My wife and I and another couple just spent 5 great days at Casa Turquesa. The experience was liking having a private estate on the most beautiful beach imaginable. The staff was pleasant and extremely attentive - even learning everyones names and favorite drinks and snacks by the third day. It was like having a personal staff! The ambience is elegant and peaceful - a wonderful contrast to the buzz of much of the rest of Cancun. And the art is a treat all its own! I definitely look forward to a return trip. Thank you Casa Turquesa!

Room Tip: higher floor on the ocean side - the view is definitely worth the extra!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review, February 20, 2013
Thank you for taking the time to post your review - feedback from our guests is very important to us to see what we are doing right and where we can improve. I am happy to hear that you had a great stay with us and we look forward to welcoming you back to Casa Turquesa again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 2, 2013

Wanting to avoid the massive resort hotels of Cancun proper, I booked a couple of nights here as the starting point of a two week trip around the Yucatan. It's a nice, low key place to stay for a few nights - the main highlight is the gorgeous and relatively quiet stretch of beach it sits on. Being here in early November meant a lot of out of season repairs were going on, which made it slightly less scenic but not noisy. A few coats of paint were definitely needed but slightly less polish was worth it for a quieter and more relaxing experience than most of Cancun's other options.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaTurquesa345, Director of Sales at Casa Turquesa Boutique Hotel, responded to this review, February 11, 2013
Thank you for your review of your stay with us at Casa Turquesa. Our priority is to provide a quiet relaxing place to stay with highly personalized service which sets up apart from the other hotels in Cancun. Our staff are always working hard to maintain the hotel and I am happy to hear that this did not impact upon your vacation with us. I hope that we welcome you back to Casa Turquesa again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Turquesa Boutique Hotel

Address: Boulevard Kukulcan Km 13.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#8 Spa Hotel in Cancun
#21 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun
#41 Family Hotel in Cancun
#43 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Casa Turquesa Boutique Hotel 4*
Number of rooms: 29
Official Description (provided by the hotel):
WELCOME TO CASA TURQUESA! Escape To Cancun's Most Exclusive Hideaway...It's intimate, secluded, and fashionable. Guests come here to our luxurious boutique hotel to relax, rejuvenate, and go unnoticed in the midst of the Mexican Caribbean playground of Cancun. Reminiscent of a Mediterranean mansion, Casa Turquesa rests on one of the area's most pristine beaches and features only 29 suites, providing an atmosphere of luxury, privacy and tranquility. Casa Turquesa is one of the best luxury boutique hotels Cancun has to offer and is the most artistic hotel in Cancun. An impressive art collection sets the mood for the eclectic style ...A combination of Riviera chic meets Caribbean comfort. Guests are greeted warmly upon arrival receive a personalised check-in and then accompanied to their luxurious hotel suite. Then kick off those shoes, stash the cell phone in the in-room safe, and let the vacation of a lifetime begin! Facilities include 3 Restaurants, Infinity Pool, Tennis Court, Spa and Art Gallery. ... more   less 
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Also Known As:
Casa Turquesa Hotel Cancun
Casa Turquesa Tulum
Casa Turquesa Hotel Tulum

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