The hotel is definitely 3 star or less. It s a great place to hang out at the pool, eat, drink and party on a budget (can't say anything about the pool because it's a crime to sit in the fake water when you have the ocean right next to you). Staff is friendly, food is decent. Though there is a good playground on premises, it's not a family place. The music is loud by the pool all day and all rooms with the nice view face the pool area. The rooms is ok, weird smell in the bathroom because of standing water in the shower (yuck). But the worst is that the beach is not good for swimming at all. The water is muddy and dirty, a lot of weed, rocks, etc. The sand is clean for playing, that's just about the only good thing on the beach. Walking to the next beaches isn't much of a help either, because they are the same.

On the plus size , cheap, great working A/C and room service, everyone tries to make you feel welcome and it's a good place for budget young singles.

If you are looking for a good ocean beach in Cancun to swim and relax, I would recommend spending the extra 20-40 bucks a day and staying at the hotel on the Carribean sea side (where the main hotels like Hilton and Marriott are). If you don't care and just want to come party, this may be a good place.

My husband and I just returned from a week in Cancun. Our hotel, which was rated 4-star, was 1 1/2 at best. The food was terrible. We went all-inclusive thinking it would save us money. But that was not the end result. We pretty much ate the same thing everyday, only because that's what was the safest thing to eat. In Mexico, you expect to eat beans, rice, tortillas, tacos, etc. We did get beans...with every meal. The rice was white with peas & carrots in it-not the red Mexican rice we're used to. No tortillas, no tacos, no enchiladas. Mostly fish in some kind of cream sauce.

The staff was very friendly-especially the bartenders. Jose Luis became a friendly sight. Our room was pleasant enough and clean.

My biggest gripe was that it felt like you were getting ripped off every time you turned around. From the taxi drivers to the car rental to the tours, every minute was spent trying to decifer if we were getting the shaft. We went to Xcaret one day, which was totally not worth the $250 we spent. We were told our ticket didn't include food or snorkel gear, so we paid an extra $25 each. The guide told us a hamburger in there would easily cost us $12! When we got in there, a burger was only $6. Then our snorkel trip got cancelled because the boat wouldn't start. They didn't tell us that we could wait for the next boat-that came in after we got out of line 5 minutes later. It was such a hassle trying to get our money back.

All in all, our trip was ok, though I would never again go back to Mexico. If I want something tropical, in the future, we will go to Hawaii. At least they speak English and use the same monetary system that we do.

terrible holday,2 of us contracted food posioing, my partner a severe ear infection and my daughter suffered a 3rd degree burn to her leg because of a unprotected light,also served under age children with alchol,, we are utterly disgusted with the place,

4 of us travelled here on a lads holiday. The hotel rooms where kept very tidy have read a few reviews complaining about noise levels. but the entertainment staff always arranged for nights out leaving at 10.30 so the lobby was normally fairly quiet from then on. We normally stayed in every couple of nights and relaxed and got to bed early without any problems remember you are on holiday. Special mention about the staff they where so friendly and helpful from bar tenders to receptionists to entertainment team. Tha activities that where provided kept you from getting bored during the day floor shows at night where a bit tacky but funny. Whilst in cancun please go to coco bongos at least once even if your old or young you will enjoy the show it is amazing. We met so many nice and friendly people at the hotel that we had so many good nights and made our holiday a pleasure and would come back in a jiffy. From the 3 jocks keith alec and derek and token englishman big mark happy holidays folks.