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Aquamarina Beach Hotel: Traveler Reviews


Boulevard Kukulcan Km 4.5 | Zona Hotelera, Cancun 77500, Mexico
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Best fare found from Vancouver to Cancun: $395

Reviews you can trust

60% Recommend
3.0 of 5 stars 265 reviews
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[ Date ] [ Rating ]
Forget this hotel, stay next door at the Barcello. Aquamarina sucks.....

Aquamarina Beach Hotel

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1 of 5 stars
HomeCountiesHurcules   1 contribution
Home Counties
Oct 26, 2009 | Trip type: Friends getaway

Myself and three friends stayed here for two weeks at peak season, Cancun was fun but this hotel failed my already low expectations in every way.

The food was the same every single day and for every single meal! Eat everything on offer for breakfast or you will see it served again for lunch and dinner! The food that is served is tasteless and cold, the snack bar is simply aweful too.

The staff are more hostile than hospitable. My friends and I always spoke courtiously and tipped well but this still did not seem to improve the staff's unhelpful and very ignorant attitudes. If you are next to be served at the bar and a mexican arrives next to you, expect to wait until they have been served first. All but one of the bar staff seem to resent serving the all inclusive drinks you have paid for.

The only bar open in the hotel of an evening is an uncomfortable, atmosphere free zone.

The rooms are dingy, out dated and very basic. There was however always hot water, the shower worked with adequate pressure and the aircon was very efficient.

The hotel should thank the entertainment team very much for being the only asset it can be proud of. This small group of people do work hard to include everyone and make you feel welcome. The entertainment team organise evenings out with drinks and a nightclub to finish, these are good fun and better value than those on offer from the reps.

When not on holiday in Mexico my job requires that I move around the world on a weekly basis to different countries and staying in different hotels, this being around about my 45th hotel this year alone. Never before have I felt compelled to write a report online to warn people away.

Forget this hotel, stay next door at the Barcello. The Aquamarina sucks.....

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 25_34
  • Member since October 26, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €91 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
9 Times in a row, Fantastic

Aquamarina Beach Hotel

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4 of 5 stars
Scotchcorner-VIP   18 contributions
aberdeen, Scotland, U.K.
Aug 23, 2009 | Trip type: Couples
1
person found this review helpful

Yes, you read right and we will make it 10 in a row. We stayed for three weeks,13th July---3rd August 2009 and what we pay---- it is exactly what we would expect, clean hotel, staff happy and friendly, meals are good, and the entertainment guys work really hard.

I have read a lot of the reviews on Aquamarina , and the ones that complain I would say if you want 5star, you need to pay the price, but no guarantee you will enjoy your stay, the food will still be the same, we are in Mexico, so the food will be different from back home.

Over the years we have made a lot of friends, this year we met up with frends that we met 2 years ago in Aquamarina, also a family from Mexico City ,we met last year, a couple from Chicago, and Alan & Wendy from Perth, Scotland. Wendy has been in touch to say they enjoyed their holiday so much that they have booked for next July 2010.

To all the Aquamarina staff--------We love you guys and we will see you all, July 2010.

To Patti,Angel and all at the beach hut, we will be booking all our water sports and excursions with you guys, we saved a fortune booking with you.

We will be back, From June & Johnstone, Aberdeen,Scotland

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group noAns
  • Member since September 07, 2003
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €91 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
excellent, well run hotel

Aquamarina Beach Hotel

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5 of 5 stars
wolvespaul   4 contributions
wolvo
Jul 3, 2009 | Trip type: Friends getaway
3
people found this review helpful

aquamarina beach is a really good hotel and excellent value for money, the food was really not up to scratch, you have to be carefully with what you eat. Staff are extemely friendly. i will b returning to the aquamarina beach hotel. over all excellent!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2008
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since July 03, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €91 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
absolutely fabulous

Aquamarina Beach Hotel

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5 of 5 stars
crazychick1970   1 contribution
west yorkshire
Jun 9, 2009 | Trip type: Couples

it was our first trip to mexico and to the hotel aquamarina beach,the staff were fabulous and friendly couldn't do enough for you,we booked with direct holidays,the price was good but the service lousy,we were unfortunate to be there as hurricaine dean came to mexico,direct holidays team not to be seen,all trips booked through them were cancelled then back on at a seconds notice then off again until eventually we got our money back and booked remaining trips with tony on the beach much cheaper and reccommended and the icing on our holiday great bunch of people,the staff in the hotel were much more helpful with information on the hurricaine and put everyone at ease it was over in a flash and not as bad as the mdia made it out to be,anyone booking your trips use the guys on the beach much more value for money,i loved it that much i am going back the year with a bunch of my friends can't wait to get there,the food is fabulous plenty for every taste and culture but don't just listen to me go see for yourself you won't regret it

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay August 2007
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 09, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €91 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
not as bad as people make out...

Aquamarina Beach Hotel

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3 of 5 stars
smorriss38   3 contributions
portsmouth
May 22, 2009 | Trip type: Friends getaway
1
person found this review helpful

hey me and my friend stayed here in march for two weeks. Ok the food wasnt amazing but breakfast they had everything u could want for a hot meal...even had a woman cooking ommlettes fresh etc. They had cerals toast and the waiters were very helpful. Lunch wasnt as good really as i am quite fussy and nearly everything had sauce on it but thats where the snack bar came in... they did hot dogs, burgers chips, nachos so u could get anything from there. Dinner was probably the worst meal but there is a little restuarant by the pool area that u are allowed to book in too and everyday we booked in to here and it was lovely! u get a little menu to choose from and are allowed a 3 course meal. This was lovely. The barmen were amazing and also the entertainment team! We didnt really want to take part i many activities first but then they asked everyday incase we changed our mind and we took part in volleyball, water polo etc and it was one of the best afternoons we had! Ok the hotel isnt placed right by the clubs etc but the buses come every 2 mins! and cost like 7.5 pesos!! so you can hardly moan. The maids were good we didnt have no problems and they cleaned our rooms every day. When we first got there and saw the rooms we were pretty dissapointed as it wasnt how we thought it would be but you get used to it and its just basic. overall its a good hotel for a basic budget...x

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 18-24
  • Member since January 16, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €91 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Aquamarina Beach Hotel Also Known As

  • Hotel Aquamarina Beach
  • Aquamarina Beach Cancun
  • Aquamarina Beach Hotel Cancun
  • Cancun Aquamarina
Address: Boulevard Kukulcan Km 4.5 | Zona Hotelera, Cancun 77500, Mexico