Myself and three friends stayed here for two weeks at peak season, Cancun was fun but this hotel failed my already low expectations in every way.
The food was the same every single day and for every single meal! Eat everything on offer for breakfast or you will see it served again for lunch and dinner! The food that is served is tasteless and cold, the snack bar is simply aweful too.
The staff are more hostile than hospitable. My friends and I always spoke courtiously and tipped well but this still did not seem to improve the staff's unhelpful and very ignorant attitudes. If you are next to be served at the bar and a mexican arrives next to you, expect to wait until they have been served first. All but one of the bar staff seem to resent serving the all inclusive drinks you have paid for.
The only bar open in the hotel of an evening is an uncomfortable, atmosphere free zone.
The rooms are dingy, out dated and very basic. There was however always hot water, the shower worked with adequate pressure and the aircon was very efficient.
The hotel should thank the entertainment team very much for being the only asset it can be proud of. This small group of people do work hard to include everyone and make you feel welcome. The entertainment team organise evenings out with drinks and a nightclub to finish, these are good fun and better value than those on offer from the reps.
When not on holiday in Mexico my job requires that I move around the world on a weekly basis to different countries and staying in different hotels, this being around about my 45th hotel this year alone. Never before have I felt compelled to write a report online to warn people away.
Forget this hotel, stay next door at the Barcello. The Aquamarina sucks.....
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