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“loved it” 5 of 5 stars
Review of Aquamarina Beach Hotel

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Aquamarina Beach Hotel
3.0 of 5 Hotel   |   Boulevard Kukulcan Km 4.5 | Zona Hotelera, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #96 of 172 hotels in Cancun
Sheffield, England, United Kingdom
1 review
3 helpful votes 3 helpful votes
“loved it”
5 of 5 stars Reviewed January 26, 2013

just got back from aquamarina i looked on here before i went dont go on a lot of negative reveiws. yes the hotel does need to get fridges and tea/coffee facilities in rooms but the food ,friendly staff and entertainment team betsa and willie especially make up for this .the hotel is spotlessly clean .we are a couple in our late 50's and will be returning to this hotel

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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479 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vidalia, LA
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed January 7, 2013

The room was very small, the bed was hard, the air conditioner didn't cool the room. There was no microwave, refridgerator or coffee pot in the room. There was not even any coffee in the lobby, and had to wait till 7 for the resturant to open. When I asked how I could get coffee earlier, I was told to walk across the street!!! We booked this for our honeymoon through a company called Special-T-Travel. This was an all-inclusive stay, but the food was greasy and old tasting. There weren't any activities to do, but lay by the pool and listen to way too loud techno music. We checked out the next day! I hope I get my money back, but this place is terrible!!!! The only thing I can say is the girl that checked us out was courteous. AS for the value, I wouldn't stay here again IF THEY PAID ME!!!!

Room Tip: Find out how old the building is. Find out if the place you are staying is in the old hotel zone.
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed October 25, 2012

We went to Aquamarina Beach Hotel from 13/10/12 to 23/10/12 and It was truly the best holiday ever! The hotel was very nice and we were greeted the minute we got out of our transfer bus from the airport. We were shown to our rooms very quickly by the very good bell man. The room was big with a fantastic view. Everything worked well and there were lots of hand lotions, soaps and matches etc. We went down for dinner an we were once again greeted and shown to seats. It was a buffet style restaurant with a wide range of choice. There was a salad bar and then a selection of meat, rice, pasta etc. There was always someone on a grill cooking another type of meat or fish. The staff were always very nice to us and couldn't do enough for you. We then went to bed and watched some TV. Even though we couldn't understand it, it was still nice to have especially for my son as there was ALWAYS something on to do with football! We had a good sleep (the beds were very comfy). Breakfast the next morning was good and was probably the best meal of the day. Once again there was a salad bar and there was a selection of cereals and pastries. It was a buffet style again with some meat. hash browns and pancakes etc. Once again there was someone on the grill cooking fresh omelettes. We spent that entire day in the hotel. There was three pools, one was tiny for smaller children and babies, another was the calm pool for older people and for people who just wanted to swim rather then play in the pool and in the last pool (that also had the swim up bar next to it) there was water polo goals and basketball nets. There were two jacuzzis open from 10am till 10pm an a quieter sun bathing/relaxing area. You could borrow beach towels and then bring them back at the end of the day as well. The beach wasn't massive but it did have a beach football pitch and a beach volleyball court. The entertainment team were brilliant! There was always an activity on between 11am to 6pm. All of the activities were very good and you were always told the rules etc before playing. There was also a mini golf course and table tennis. For lunch there was a snack bar with burgers, hot dogs, chips etc. And there was another restaurant pool side which was a buffet type restaurant again with pretty much all the same food as dinner. There was also a "Mr Whippy" type ice cream machine. The swim up bar had alcohol (beers, cocktails etc) and soft drinks. Our first full day at the hotel was excellent and when we got back to the room and seen how hard that the maid had worked it made the day complete. The maid worked so hard and definitely earned her tip at the end! Dinner was pretty much the same although it all tasted wonderful again! Pudding was again pretty much the same.

There was a shop in the hotel with internet and a shop opposite which was a bit like the "Co-operative" of Mexico. There were lots of drink, crisps, sweets etc in there. "Wal-mart" was around 10 mins away on the bus and there was a bus stop just outside the hotel. An R1 bus or an R2 bus would take you to "Wal-mart", the football stadium and the center of Cancun and also La Isla (the shopping center with Cancun Aquarium in it where you can swim with dolphins). If you want to book any trips in Cancun I would recommend booking with the agency just outside the hotel (they are cheaper than all of the airlines). We went to Xel-Ha and it was brilliant and an amazing day out! We also went to Isla Mujeres for the day and it was once again a fantastic day out! I would suggest that you take the opportunity of getting the golf cart for the day (you will get bamboozled the minute you get off the ferry to try and hire one for the day) if is worth it and you get too see MUCH more of the island than without it. There are always sellers on the beach trying to sell you stuff for ridiculous prices! So don't fall for it as you can get most of the stuff in shops every where for half the price! There is also a flea market where you can get a load of crap and be verbally abused by most people so I wouldn't recommend that! I would however recommend taking a note of the exchange rate and how much 1 peso is in pounds and pence and then how how much 50 pesos is and the 100 etc.

The hotel was amazing and truly the best we've stayed at! The staff work night and day to make the hotel the best it can be for you! I would recommend this hotel to everyone reading this. If you are thinking about going here the go! You wont be disappointed! The staff alone in the Aquamrina Beach Hotel made this the best holiday ever!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 11, 2012 via mobile

Stayed here with one if my friends for 2 weeks. When we arrived we were greeted and welcomed which was wry warm the rooms were spacious with air con a safety deposit box and very clean. The view was lovely overlooking the pools and beach. The hotels entertainment was great nite and afternoon was lots to do. The al inclusive food was great a wide variety and very tasty , and you could have drink any time which was good. The hotel wasn't right on the nightlife but all you had to do us catch a bus which was a 5 minute ride for when you wanted to party and if you wanted a relaxing night the hotel catered to that:) would definitely go back again!!!!!!! Love Mexico cancun altho 11 hour flight is hard as direct flight but goes quickly lol hope this helps.

Stayed September 2012
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brasilia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed August 31, 2012

It is best to be direct: the beach is one of the worst ones in Cancun; the hotel is 30 years old, not renovated; There isn't internet in the room. There is a karaoke until 11pm in face of the rooms, loud and not fun. Food is not bad, but nothing especial. Since you can pay the same or a few dollars more to stay in dozens of excellents hotels in town, you will stay here just if you act as I did, without look any review.

Room Tip: Hotel Acquamarina, Cancun
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  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 29, 2012

Three girls on holiday for 2 weeks - Spring break. The Hotel was nice, large rooms and beds, great bar! however; our room got broken into and a large amount of money stolen from the ''safe'' on the first week we arrived (the safe was opened with a key!!!). We then got upgraded to another room where the air-conditioning unit leaked all over our clothes.... apart from being skint practically the whole holiday, the activity staff kept us occupied with games and entertainment during the day, they were amazing!

  • Stayed June 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 11, 2012 via mobile

Food was bad. The bar at the pool closed at 4 and the beach bar was never open the whole time we were there. Also you couldn't take out the kayaks or sail boats after four. So if you do an excursion you probably won't be back to do any of the "included" activities at the resort. The beds are hard and uncomfortable. But it was a good price. I guess ya get what ya pay for.

  • Stayed May 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Aquamarina Beach Hotel

Address: Boulevard Kukulcan Km 4.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#65 On the Beach Hotel in Cancun
#96 Business Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aquamarina Beach Hotel 3*
Reservation Options:
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Also Known As:
Hotel Aquamarina Beach
Aquamarina Beach Cancun
Aquamarina Beach Hotel Cancun
Cancun Aquamarina

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