This was our first time to Mexico, we went for 2 weeks and were on a budget. So I thought £850 pp was quite a good deal. The hotel is fine, room big, nice big beds (not 2 squished together), satelite tv,very clean etc. plenty of space to hang up clothes. However no facilities for tea/coffee/fridge but this did not really matter. It is 3 not 4 star. Our only complaint was noisey neighburs and this was delt with swiftly, be warned this is a base camp for young mexican and young American revellers, if you cant beat em join them?
Food was was ok, breakfast was probably the best, eggs cooked anyway you want, if you ask nicely someone will get you some crispy bacon...Nice touch. Themed food nights yet still repetitive meals, there was always somene on the grill, cooking the 'theme' to order. The salads were great and vast selection meant there was always something to eat. There was a a la carte resturant, that we only discovered on our second week there, better food, and I think we didn't pay any extra for it. If we did it wasnt much. The staff are brilliant, if you have kids the entertainment team will keep them happy. If you are looking for peace and quiet, this is not the hotel for you. Boom Boom music from 9am till night fall, and very repetitive. We just wanted to chill, and didnt feel that you could do this here.
The beach.... well lack of it. You can't really swim in the sea as there was so much seaweed. If you have it in your mind that coming to cancun will mean white sandy beach for miles...... this is not the hotel for you as it is on a bay. Book elsewhere. This was not the end of the world beause we like going on an adventure.
We went out every day on the bus in searh of better beaches, we found them beautiful and quiet. Nice waters etc. Not too much hassle from locals, just the usual, cigars, drugs etc. Just shrug them off, fruit ladies always welcome. If you pitch far enough away from a bar, you wont be hassled.
Trips, dont book with Thomas Cook, we booked with Brad across the street, to Chichen Itza, a great day and half the price of Thomas Crook.
We found a great bar called El somboero's, a chap called Victor was very accomodating, and did not give us the hard sell, we enjoyed his banter and went back most days. We said we wanted to swim with the dolphins, he said no problem, this was an amazing experience, again cheaper than TC. We also went on a catamaran day to Isla Mujeres, with a lobster lunch ( lunch not so great) but the day was fab.
overall the hotel is fine, it just depends what you want from your stay, it was a great base to go and explore and when it rained for a whole day we took advantage of the open bar, and great service from the staff, boy they can mix up a good cocktail. My partner lost his sun glasses one day and another day his wallet, both were handed in which was a nice touch. We asked who handed them in and gave them a nice tip, rude not to.
Go if the price is right.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.