I loved my stay at Royal Sands. The staff's friendliness rates an "excellent." The sound of the waves 24/7 were a soothing, blissful cadence. What a view! The food was first-rate. The breakfast buffet chef was amazing! My bed was very comfortable. The elevators were efficient. The weather was close to perfect. I loved the lap pool-great exercise. Room was very clean and comfortable.
I would have enjoyed lounging on the sand but the chairs always had towels on them. I have an intolerance to wheat gluten so couldn't order a mixed drink w/o paying way too much.
Enjoyed the "back of the house" tour. Quite interesting.
Thank you for a wonderful vacation!

We just returned from a week at the royal sands in Cancun. Overall, we had a fantastic week, great weather, great location and generally positive about the royal sands hotel.

Pros:

Great staff, Gerardo at the char hut pool bar (phase II) is a legend... Really looked after us!
The pool waiters serve you drinks and even bring you your lunch to your lounger which is really cool...

Everyone staying there was really friendly with us...lots of American couples who own the timeshare units... Lovely people..

It's really good that the all inclusive restaurants are spread out, the main one on site buffet style as normal, but then 3 offsite, captains cove which is fantastic, hacienda sisal which is pretty good and el conquistador which we didn't get to try but we heard good things about it.

Great location with free shuttle service between the other royal hotels (and all incl restaurants)
Great food throughout
Good amenities on site
Lovely pool area / pool bars
Great beach, see can be a bit rough though
Clean throughout

Cons:

We found the rooms themselves to be more 4* standard, the overall hotel is a good 5* standard otherwise. Clean and totally fine with nice sea views, just quite basic decor though and not in keeping with rest of the resort.

The all inclusive setup is still quite new we understood and as yet I would say they havent found the right way of managing it.. The resort is primarily timeshare for Americans, so we were only one of a few people with all inclusive. Even though you have a wristband, you still have to give in your card and sign a printed bill for every single thing you have...

Probably the main con for us was that you seem to get disturbed a lot whilst in your room... We had the personal concierge call on us the 1st evening asking to go to the welcome meeting, fine no issue...but then started trying to get us to go on a boat trip, then attend a timeshare presentation (albeit under the guise of something else). Then at 7.30am the next morning, she called our room asking if we had decided if we wanted go on the boat trip... once we asked reception to stop disturbing it it was ok.

In general, the royals sands is a great place to stay, we would go again just for the people experience alone (staff and other guests). Hopefully they will get the all inclusive thing sorted soon, otherwise definitely recommend it.

My husband and I and our two kids ( ages 23 and 18 ) did a family vacation on 1/26/13-2/2/13. This resort was absolutely beautiful and meticulously clean. We couldn't have been happier with the Villa, food, restaurant varieties and service. The Char-Hut was our favorite lunch spot the fish tacos were amazing...Our server Miguel was so sweet and welcomi6ng every afternoon we wanted to take him home!!!!!
My only complaint would be the "members" are rude and obviously feel entitled...they would get up at the crack of dawn to throw towels down to save ALL the pool and beach chairs!!!!there is a sign that says security monitors this but the chairs continued to be saved day after day!!!the resort needs to come up with another way to prevent this...It would be one thing if they were being used but they sat empty all day!!!!!!!
I would definately go back to this resort in fact we are planning another trip for next year!!!

The Royal Sands is a beautiful hotel right on the Caribbean. Crystal clear blue water with clean white sand beaches. They actually have people every morning go out on the beach and gather seaweed and pick up trash. The beach is gorgeous! The hotel is clean and the food is amazing. I can't wait to go back! There's a market right in the hotel-very convenient! We stayed in a villa. The villa had 2 bedrooms, a living room, kitchen and large patio overlooking the pool and the ocean. Maid service was unbelievable. The maid comes in everyday but Sunday and cleans & makes your beds. I've never seen anything like this in a hotel in the US. Royal Resorts is First Class!