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The Royal Sands: Traveler Reviews

4.0 of 5
Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
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The Royal Sands
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1,055 reviews from our community

Traveler rating
    718
    213
    80
    31
    13
See reviews for
Families
387
 
Couples
314
 
Solo
19
 
Business
4
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Seaside Heights, New Jersey
Senior Contributor
32 reviews 32 reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
“Excellent, Excellent, Excellent”
5 of 5 stars Reviewed January 27, 2013

This resort is well maintained and run professionally. From the moment that you check in to check out, you will be treated with courtesy and feel specal. Amenties include pool, beach, restaurants, bars, spa, market, boutique, jewelry store, business center, tennis courts, sports desk & childrens programs.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Sands, responded to this review
January 29, 2013
Dear Guest,

We really appreciate the time you take to review our services. We are always listening to our customers feedback and your comment will not be an exception.

We hope to welcome you again soon and give you the service you deserve.

Warm regards.

Cristóbal Galindo
Community Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rye Brook, New York
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
“Wonderful stay in Cancun!”
4 of 5 stars Reviewed January 27, 2013

My wife, son, and I stayed at The Royal Sands from 1/19-1/26 this year. Our apartment was superb - clean, large, and with a great view of the pool and the ocean. The hotel offers an all-inclusive plan which may not be good for everyone but we were able to find 3 very good restaurants for dinner - Hacienda Sisal, El Conquistador, & Captain's Cove. Buffet breakfast at La Veranda and lunch on the beach for all very good. Service is impeccable at this hotel. the staff always smiles and eventually knows your name. The place is spotless and constantly being maintained. Great sugary beach and three huge pools. Lots of exciting activities going on all week long. A shuttle transfers you conveniently to all their other properties.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Sands, responded to this review
January 29, 2013
Dear Guest,

We appreciate you taking time to post about our resort.

We always strive to provide a personalized experience to our visitors and we are glad to know you got it from our staff.

We hope to welcome you again on your next visit to Mexican Caribbean.

Cristóbal Galindo
Community Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sea Girt, New Jersey
1 review
12 helpful votes 12 helpful votes
“The Royal Sands - What a Ripoff!”
3 of 5 stars Reviewed January 25, 2013

We exchanged our time share for a week at the Royal Sands in Cancun. We were scheduled to be there from Nov. 24 to Dec. 1 of 2012. About 3 weeks before we were scheduled to fly out we were informed that the Royal Sands had just become an "all inclusive" and that we would be paying $150.00 per person per day for food and drinks as non-owners... no choice. We didn't think too much about it because we heard that the food was great and we had everything booked so it was too late to switch.
The hotel was lovely and very clean, but for $150.00 a day each we did get a great breakfast and that was where it ended. There were very few choices of restaurants to go to and those had special menu selections for the all inclusive...if you like to eat chicken every day you had no problem. If your favorite alcoholic drinks were "house" wines and liquors you were fine! (As a non-drinker I figured about $15.00 a glass for iced tea.) The only people who could possibly break even on this would be someone who wanted to literally eat and drink ALL DAY long.
Frankly this experience so turned us off that we were glad to leave and will never go back to Cancun again.
A very bad business decision on the part of the Royal Sands Resort.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Sands, responded to this review
January 29, 2013
Dear Guest,

Thank you for your comments regarding the service at our resort. We value your opinion and will make sure your comments are reviewed by the appropriate channels so that our service may improve.

Our resort is a mixed use resort and does lend itself to a few challenges. Regardless, we hope to always achieve a high level of satisfaction and are sorry we were not able to during your stay. We feel it is important to point out that customers who exchange into our property are charged $105 per adult per day, not the $150 you mention in your review, perhaps these numbers were accidently transposed. If you believe you were charged $150 rather than $105, please contact us so that we can investigate what may have occurred.

Best regards.

Cristóbal Galindo
Community Manager
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Waterloo, Iowa
1 review
“The best vacation experience”
5 of 5 stars Reviewed January 25, 2013

A two bedroom villa - all ocean view and poolside is a real plus. It is the cleanest property I have ever experiences. Value is tremendous for a villa vs. a room at a hotel. There is no comparison how nice it is to have a full kitchen and two bathrooms, grocery store, etc. Service is exceptional!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anderson, Texas, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Much-needed Vacation”
5 of 5 stars Reviewed January 24, 2013

We enjoyed a week of bliss at The Royal Sands Resort! Exceptional staff! Our concierge, Antonio, was very helpful by telling us about some places to visit. We were able to go to other Royal Resort locations. We were invited to go on a Sunset Cruise one night, which was included in our all-inclusive package. It was a lot of fun and the sunset was gorgeous, even with the clouds. We didn't encounter ANY pressure in attending a presentation to buy a timeshare! Very relaxing and enjoyable vacation!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Royal Sands

Also Known As:
The Royal Sands Hotel Cancun
The Royal Sands Hotel
Royal Sands Cancun
Royal Sands
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Cancun Royal Sands
Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotels in Cancun
#15 Top resorts Hotels in Cancun
#16 Luxury Hotels in Cancun
#18 On the Beach Hotels in Cancun
#32 Romantic Hotels in Cancun
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The jewel in the crown of the Royal Resorts Cancún collection, The Royal Sands has a truly regal beachfront setting, five-star amenities and everything you need for Royal Relaxation. The architectural design of this beachfront resort means that all 340 villas have ocean views with breathtaking vistas of picture-perfect white sands and the turquoise waters of the Caribbean. The Royal Sands is located a stone's throw from Kukulcan Plaza shopping mall and a short walk from La Isla Shopping Village.Leave your cares behind as you indulge in some Spa time. Take the plunge and enjoy Cancun's water sports, The Royal Sands Marina is opposite the resort on the shores of the lagoon. Relax poolside, play tennis and enjoy a tempting array of dining choices, theme nights and live entertainment with something different every night of the week. ... more   less 
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The Royal Sands
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