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The Royal Sands: Traveler Reviews

4.0 of 5
Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
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The Royal Sands
Ranked #20 of 171 hotels in Cancun
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1,052 reviews from our community

Traveler rating
    717
    213
    78
    31
    13
See reviews for
Families
385
 
Couples
314
 
Solo
19
 
Business
4
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
GRANADA HILLS
2 reviews
2 helpful votes 2 helpful votes
“Loved it.”
5 of 5 stars Reviewed January 6, 2013

We had a full villa on the top floor. The view was lovely, the beach and pools were immaculate. The staff is friendly and go out of their way to make you feel at home. The location is great and the shuttle service to the other Royal Properties gives you additional options for restaurants and beach/pool amenities. You can walk to Kukulkan Mall. A bus can be taken into town for 8 and a half pesos. Don't forget to try a Banana Monkey! Yummy with chips and salsa. Going back next year.

Room Tip: Balconies on the South side are shady all day whereas the north side is sunny all day. Villa have 2...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask RICHARD E about The Royal Sands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristóbal G, Community Manager at The Royal Sands, responded to this review
January 18, 2013
Dear Guest,
Thank you for taking your time to review your stay with us. We really hope you enjoyed our vacation and look forward to receive you next time you visit Mexican Caribbean.
Warm Regards.
Cristóbal Galindo
Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tijuana, Mexico
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
“Best 10 days the last century”
5 of 5 stars Reviewed January 5, 2013

I decided to spend the christmas and new year's holiday with my children and grandchildren and nieces and nephews. 3 of us at Royal Sands resort in Cancun. I had my trepidations and worries about the outcome but, as it turned out, it was the best vacation of my life. It felt like we were on a cxruise ship, all inclusive, good food everywhere, great service, good clean rooms, kids club, babny sitters, exercise, etc. etc. I highly recommend this experience to whomever is looking for a relaxed, leisurely vacation.

Room Tip: all rooms have an exellent view. closer to the lobby is best.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 6 more reviews by Boogie1948 for Cancun
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SD
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Just ok”
3 of 5 stars Reviewed January 4, 2013

We booked the all inclusive option for our stay. I was disappointed with the restaurant options as there were really only 2 on site (not including bars)one of which was a buffet most of the time. Service was extremely slow at times, most likely due to the change to all inclusive. I noticed others were not tipping much and from my experience this is necessary to get speedy service, and it seemed to make a difference most of the time. Hats off to Arturo and Pedro by the pool:). The rooms were clean but seemed a little dated. The views were spectacular! The pool was great but I would have liked to see more pool activities for teens and tweens. My biggest complaint is that your room card was required in addition to the all inclusive bracelet. Seemed like overkill and most likely contributed to the slow service. I most likely would not choose to stay here again.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
See 3 more reviews by kct1 for Cancun
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Not the best ever but pretty dang good”
5 of 5 stars Reviewed January 4, 2013

We just spent seven nights in I5625 (Beachfront)

I'll start with the negative. The bed was not comfortable and they use those increasingly popular mini pillows. You know it's bad when you get your best nights of vacation sleep at the holiday inn express. Other than that, I don't have anything bad to say. Although that's a big one.

Fantastic views! If you're contemplating spending the extra money for beachfront suite, go ahead and do it. We opted for the higher suite and the views were awesome. In hindsight, I think I'd go for the beachfront bottom level. Their direct access looked far too convenient.

I've stayed in Cancun before but I don't remember the beach being this deep. They accurately named this place Royal Sands.

Let me give you some tips. Directly across the street is a restaurant with great food at very reasonable prices. You don't have to take the bus or anything. Ask for the horchata.

The towel service opens at 7a, but you don't have to wait that long to claim the perfect chairs. Exchange your towels at the end of the day and send one early bird out to claim your spot when the sun comes up.

Utilize the bus! It's totally safe and very cheap. There's only one road so you can't get lost. I can't comprehend using all taxis or private vans on the strip.

I enjoyed our stay, but the kids really enjoyed it! For that reason, I'll probably return.

Room Tip: Early bird gets the best chairs.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask TexicanDallasTX about The Royal Sands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Home away from Home !”
4 of 5 stars Reviewed January 4, 2013 via mobile

It was nice to return to the Sands again.
This resort is gorgeous. We stayed at the RS for the last week of our vacation and we had a beachfront villa for the first time ever.
Beautiful view, gorgeous water. We came to the Sands on the 10th day of our trip, and we had already been hassled so much to buy a timeshare, the previous week, that I demanded, that they did not give us a
Concierge (we call them sharks). I was so happy that they heard me. We Finally, got to enjoy our vacation in Peace.
I am sad to hear that they are forcing non-
Members, to pay all-inclusive, because we like the option to cook during our stay.
We will not pay $265 for 2 adults and our 12 year old to eat each day. The price is so ridiculous!
Looks like they are weeding out anyone who owns a timeshare, and trades to come to the Royal Resorts. I think they will lose a lot of faithful visitors.
We were sad to think, that this may be our last visit "home"

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Shauna T for Cancun
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Sands

Also Known As:
The Royal Sands Hotel Cancun
The Royal Sands Hotel
Royal Sands Cancun
Royal Sands
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Cancun Royal Sands
Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotels in Cancun
#15 Top resorts Hotels in Cancun
#16 Luxury Hotels in Cancun
#18 On the Beach Hotels in Cancun
#33 Romantic Hotels in Cancun
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The jewel in the crown of the Royal Resorts Cancún collection, The Royal Sands has a truly regal beachfront setting, five-star amenities and everything you need for Royal Relaxation. The architectural design of this beachfront resort means that all 340 villas have ocean views with breathtaking vistas of picture-perfect white sands and the turquoise waters of the Caribbean. The Royal Sands is located a stone's throw from Kukulcan Plaza shopping mall and a short walk from La Isla Shopping Village.Leave your cares behind as you indulge in some Spa time. Take the plunge and enjoy Cancun's water sports, The Royal Sands Marina is opposite the resort on the shores of the lagoon. Relax poolside, play tennis and enjoy a tempting array of dining choices, theme nights and live entertainment with something different every night of the week. ... more   less 
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The Royal Sands
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