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The Royal Sands: Traveler Reviews

4.0 of 5
Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
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The Royal Sands
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Ranked #23 of 173 hotels in Cancun
Most recent review
5 of 5 stars Reviewed December 3, 2012
landlcanada Canada
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Canada
Top Contributor
67 reviews 67 reviews
14 hotel reviews
Reviews in 41 cities Reviews in 41 cities
32 helpful votes 32 helpful votes
“Continued excellence”
5 of 5 stars Reviewed December 3, 2012

We have been owners at the Royal Sands Resort for 8 years and have just returned from two weeks in what we like to refer to as “our little slice of heaven”. Although this was the first month of a new philosophy for the Royal Resorts ( the Refine package, also known as all inclusive) we found very few changes. Of course there will be “bugs” to work out, as with all new ventures, but the staff continues on with their excellent service and happy smiles. They will make this work. The Royal Resorts is in a time of change and rather than be critical we will wait to see how the new plan works and hope for the best. That’s all we’ve ever received from the Royal Resorts, THE BEST.
Our personal concierge, Fernanda, was excellent - helping us with reservations and anything else we needed. Our “host” Marianne went above and beyond in helping us purchase two more weeks, getting us exactly what we wanted to suit our requests and needs.
A final word about the staff at the Royal Resorts. Right down to the staff who care for the pool, they work with a sense of pride and happiness that many of us could learn from. Our housekeepers Elsy and Asuncion took excellent care of us for two weeks and the entire staff at La Verandah are to be commended for carrying on with that wonderful Mexican attitude even though they are on the front line of all the changes. Kudos to the Royal Resorts, “our home away from home” for maintaining that high degree of excellence even in a time of change.

Room Tip: We love Phase 2 - it's a little quieter and there really isn't a bad room.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask landlcanada about The Royal Sands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Great Resort, lot's to do here!”
4 of 5 stars Reviewed December 3, 2012

This is one of the best Royal resort chains in Cancun by far! I've stayed at 3 so far and this is the best one yet! It has the Spa and Gym on site (as oppose to the others I've been to). Very Clean and it doesn't take 10-15 mins to hike to our villa from the bus stop, meaning, the front lobby is directly within walking distance from the street. Pool is great and the beach service is awesome! I wouldn't stay at any other resort. I'm not a resort owner but am an International exchange owner and still am treated like one of the owners here!

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Ask jongry about The Royal Sands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsfield, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Constant perfection”
5 of 5 stars Reviewed December 2, 2012

Lets start with things I did not like.
None.
Things I did not care about, - all inclusive option. I don't think it's overpriced for the quality of food and drinks that are served. Some people complain about portion sizes??? It's all inclusive, go stuff yourself till you can't move. Again, too expensive for you? Stay somewhere else. Want first class service,(and believe me I've been places) it is first class, good food, clean rooms, and no obnoxious people around? Pay for it.
Things I loved.
Location, weather, variety of activities, food, friendly and helpful staff.
I've been coming to Royal Sands year after year and I always bring friends and all of them without exception love the place.

Room Tip: If you travel during winter month, north side rooms are sunny, south side is shady after about 9 am...
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
Ask xjsade about The Royal Sands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsville, Canada
1 review
2 helpful votes 2 helpful votes
“Enjoyable Stay!”
5 of 5 stars Reviewed December 1, 2012

We visited the Royal Sands recently and thoroughly enjoyed our stay. We had the opportunity to stay in a villa for the first week of our 2 week stay and thought the accomodations were perfect. The entire villa was very roomy and comfortable and we had a great view! For our second week we rented what is called a "lock out" and were registered as all-inclusive guests. The room was very similar to a motel room. We had plenty of room, a walk-in closet with plenty of room for clothing, a small kitchen area with a mini-fridge (stalked with beverages), microwave and some dishes. The service was excellent, food was very good with plenty of choices and the entire staff was very friendly and helpful. The package was relatively inexpensive considering we were staying at a 5 Star resort. Given that the Royal Sands is mainly a time share resort, at no time did we feel we were treated differently. As well, the hotel is in a great location, close to stores and restaurants. If you are looking for a real treat, try out the Spa as well. We visited it 3 times and thoroughly enjoyed each experience.

Room Tip: There isn't a bad view in the place. The first week we were on the ground floor with an ocean f...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Dave1353 about The Royal Sands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
1 review
2 helpful votes 2 helpful votes
“Cancun 2012”
5 of 5 stars Reviewed December 1, 2012

Spent the thanksgiving holiday at the Royal Sands, it is a beautiful resort, very well kept, excellent service, great beach and pool.The have organized activies daily for kids, teens and adults, no pressure to participate. Pool towels are free, just return them every day for clean ones. Food and bars are excellent. You can be as busy as you want, Thomas Moore runs tours for everything you can think of, prices are very fair and the toours are very well organized.

Room Tip: not a bad room, all have a great view. besides I did not go to Cancun to stay in the room.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Jo O about The Royal Sands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about The Royal Sands

Also Known As:
The Royal Sands Hotel Cancun
The Royal Sands Hotel
Royal Sands Cancun
Royal Sands
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Cancun Royal Sands
Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Top resorts Hotels in Cancun
#18 Luxury Hotels in Cancun
#19 Family Hotels in Cancun
#21 On the Beach Hotels in Cancun
#35 Romantic Hotels in Cancun
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The jewel in the crown of the Royal Resorts Cancún collection, The Royal Sands has a truly regal beachfront setting, five-star amenities and everything you need for Royal Relaxation. The architectural design of this beachfront resort means that all 340 villas have ocean views with breathtaking vistas of picture-perfect white sands and the turquoise waters of the Caribbean. The Royal Sands is located a stone's throw from Kukulcan Plaza shopping mall and a short walk from La Isla Shopping Village.Leave your cares behind as you indulge in some Spa time. Take the plunge and enjoy Cancun's water sports, The Royal Sands Marina is opposite the resort on the shores of the lagoon. Relax poolside, play tennis and enjoy a tempting array of dining choices, theme nights and live entertainment with something different every night of the week. ... more   less 
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